The Consumer Council of Norway hereby wishes to lodge a complaint against iTunes Music Store with the Consumer Ombudsman. The complaint is based on iTunes’ standard terms and conditions as specified at http://www.apple.com/no/support/itunes/legal/terms.html (Terms of Service) and http://www.apple.com/no/support/itunes/legal/policies.html Terms of Sale). It is the view of the Consumer Council that several aspects of these terms are in breach of the Marketing Control Act (Markedsføringsloven) and other legislation.
In addition, iTunes uses DRM (Digital Rights Management), a type of technical standard terms and conditions, which determine how the service can be used. The Consumer Council of Norway also believes that certain aspects of the technical terms and conditions are in breach of the Marketing Control Act.