Print 40 comment(s) - last by dagoat.. on Jun 1 at 4:25 PM

Quality control at Apple continues to go down hill

Reports are surfacing that laptop batteries have become a cause for concern. A report on CBS-affiliate WCCO talks about how a boy's Apple G4 iBook burst into flames. Dave Brown, an 11-year old boy left his iBook in the living room only to find that the carpet beneath the laptop had started to melt when he returned. In fear, his parents took the laptop outside only to find it in flames several minutes later. Other users on Apple's discussion boards have reported that their power adapters have caught on fire and even the FireWire ports on some units.

DailyTech previously reported that Apple had issued a recall for MacBook Pro batteries that were showing odd behavior. Although fires haven't broken out because of the batteries, the MacBook Pros have generated a great deal of press from the amount of heat that they release when operating. One MacBook Pro even had its MagSafe AC connector catch on fire, in which Apple was quick to have photos removed from various websites that were documenting the case.

Throughout Apple's own discussion boards, posts are abundant about Apple's recent quality control woes. Last weekend, an organized call center flood was organized by many Apple customers in an attempt to get Apple's attention about problems existing with products. Several recent reports also indicated that iPods have just only one year's worth of usable life. iPod batteries are well known to deplete after a while and lose charge capacity significantly. Because of this, the iPod battery replacement business has grown exponentially over the last two years.

It appears that OEM battery manufacturers are part of the bad equation of poor quality control. Many companies are finding more methods of cost reduction and attention to quality made electronics have gone by the wayside. Cell phones have been prone to fires and even explosions due to bad batteries. As reputable as Nokia is, some of its cell phones have been known to have bad lithium ion batteries. Nokia has stated that users with problems are more than likely to have installed counterfeit Nokia batteries.

Apple has not responded to questions about its batteries or quality control issues. There was also no feedback on whether or not the organized call center flood actually achieved a tangible reaction from Apple.

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Once again...daily tech is a year late
By AppaYipYip on 5/30/2006 3:56:23 PM , Rating: 0
I love how the Daily Tech "reporter" loves to interject his subjective opinion into every post. Way to go, you guys have some top notch reporters. First, the Creative X-fi post from 2004, now this.

That CBS report that aired about the laptop was reporting news that was over a year old. Apple recalled the batteries back in 2004/2005. Apple was aware of the problem and offered free replacement batteries.

Also, the flakey paint on the black iBooks was not in fact Apples fault, but rather Asus' fault since THEY are the manufacturers of the laptops.

I love how everyone points the finger at Apple before checking facts. Also, they will do what they can to resolve the issue.

By Ardan on 5/30/2006 4:12:51 PM , Rating: 2
Just because the CBS-affiliate in my state, WCCO, was reporting about a local case where it caught fire doesn't mean that DailyTech is a year late about anything involving battery and/or laptop problems. If anything, WCCO can be yelled at for being 'a year late.' However, the local incident *did* happen recently, and they are merely reporting about local news while expanding into various background information about what is going on.

By hoppa on 5/30/2006 4:14:49 PM , Rating: 2
Since when is editorializing illegal? If you want to read the news straight out, just follow the link. If you want a summary that has some commentary written in, read on. No one is forcing you to read this site.

RE: Once again...daily tech is a year late
By Garreye on 5/30/2006 4:18:43 PM , Rating: 3
The issue with here is quality control on Apples behalf. Who cares if Asus made there laptops, Apple should be checking products with there name on it before the ship it. They let Asus build there laptop, so its there fault for not checking thoroughly enough....They should be "do[ing] what they can to resolve the issue" before they release there products, not after.

Another issue here is (not just with Apple) how much effort was made to tell people that there batteries were faulty. Most people who own an apple latop don't visit sites like this one and are not made aware of these issues.

And where can you find articles about anything, anywhere that are subject to the reporters opinion. This article isn't even bad, Apple's quality control is a concern, even on there own website forums The article even mentions how other companies are having similar problems.

By Garreye on 5/30/2006 4:19:51 PM , Rating: 2
typo: that are not* subject...t

By Scott66 on 5/30/2006 10:17:52 PM , Rating: 2
Go to apple's main page, there is a link on at the bottom where it tells you about the recall. It was also well publicized, when the recall was announced.

By cochy on 5/30/2006 4:25:26 PM , Rating: 2
Also, the flakey paint on the black iBooks was not in fact Apples fault, but rather Asus' fault since THEY are the manufacturers of the laptops.

If Apple's logo is on the product in question, quality issues about it are their problems. They need to do better job ensuring Apple products (nevermind who actually puts them together) are great products.

By Nekrik on 5/30/2006 4:56:21 PM , Rating: 2
Goto Line 1:

"Love will Overcome All
By TomZ on 5/30/2006 3:20:13 PM , Rating: 3

The "love" Apple enthusiasts have will overcome all these "small" quality problems. :o) "

"This is from the It's a science website." -- Rush Limbaugh

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