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Apple's new retail chief looks to trim the fat

Odd things have been happening at Apple retail stores over the last few weeks. Earlier this month, reports started surfacing that a number of retail workers at Apple store locations had been laid off. Apple responded to those reports by saying that it had "messed up" in its retail hiring formula but hadn't laid anyone off. 
 
"Making these changes was a mistake and the changes are being reversed," said Kristin Huguet, Apple spokeswoman, at the time. "Our employees are our most important asset and the ones who provide the world-class service our customers deserve."
 
However, reports are coming in that Apple stores are seeing their budgets cut, and a bigger emphasis is being placed on revenue. With a market cap of well over $600B and record profits quarter after quarter, it seems a bit odd to be placing such a heavy focus on revenue and cutting the budget of its retail outlets which have historically been very customer friendly. ifoAppleStore.com reports that employees still haven't received an official explanation of changes made in staffing levels, and that signs continue that Apple is focusing on revenues and profit instead of customer satisfaction.
 
According to sources cited by ifoAppleStore.com, employee performance standards have been modified to place an emphasis on sales functions. Reports also indicate that more small products will be stocked at Apple retail stores and several budget categories for the retail outlets have been cut, including the budget for store maintenance.
 
Sources say that workers are allegedly being evaluated based on the number of contracts sales for iPhones they're able to generate and a number of "essentials per hero product" sold with each product such as cases, and accessories. The sources also indicate that the number of training areas in stores is being reduced to accommodate the extra small products and accessories.

Sources: IFO Apple Store, Apple Insider



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Gotta fund the lawsuits
By Rukkian on 8/28/2012 10:11:46 AM , Rating: 2
They have to find somewhere to cut due to the amount of money they are paying lawyers all over the world. While the 1B they got awarded will go a long ways, they also know that competition will be stifled, so they can drop their service.




RE: Gotta fund the lawsuits
By 91TTZ on 8/28/2012 12:18:42 PM , Rating: 2
They weren't awarded any money yet. The jury made the recommendation and the judge has to review it before it's awarded. Once that happens the award waits until the appeals are exhausted.


RE: Gotta fund the lawsuits
By freedom4556 on 8/28/2012 6:31:16 PM , Rating: 2
Can't wait until the laywers figure out that it is possible for them to sue themselves out of a job. Not much use for lawyers in a monopoly.


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