Fisker Releases Q&A About Karma Customer Concerns
August 24, 2012 9:54 PM
comment(s) - last by
The Q&A says not all software updates will be free of charge to customers in the future
Fisker Automotive has released a Q&A sheet meant to address
certain issues and questions
that Karma plug-in customers have had recently.
The Q&A was the result of a compilation of common questions that customers asked over the phone. These questions are written down, answered and then sent out to all Karma owners.
One of the main concerns that customers asked about had to do with the Command Center. The Command Center is the Karma plug-in's main computer that controls the car's functions like audio and navigation. Customers reported that the Command Center was sluggish in its responses and could use both software and hardware upgrades in the future.
Fisker said there are no foreseeable hardware upgrades for existing Karmas. However, Karma owners will see software changes like Command Center functionality and interface upgrades in the near future. But Fisker was quick to note that not all software updates will be free of charge to customers in the future.
"Specific warranty issues that require flash updates will be performed under the normal terms of the Fisker warranty," said Fisker in the Q&A. "We strive to continuously improve our product features. In the future, software upgrades which improve functionality, navigation or other features may be made available and can be installed at the request of an owner by an authorized Fisker Retailer for a fee."
The Q&A also addressed other future events, such as the A123 battery exchange program, which is due to begin in Q4 2012.
"We are in the process of determining the specific VINs that are affected by the
A123 battery exchange program
," said Fisker in the Q&A. "We will be proactively replacing all battery packs throughout the year. You will be notified later this year if your vehicle is affected."
Fisker's Karma plug-in is a hybrid luxury sports sedan that goes for about $102,000 and up. It has experienced several issues since release, including
a battery recall
in December 2011 when a poorly positioned hose clamp deemed the batteries unsafe.
After that, two separate fires occurred: one in Houston, Texas in May 2012 and
a second earlier this month
in Woodside, California. A
faulty cooling fan
was to blame for the most recent fire, which started in a grocery store parking lot while the owner was inside shopping.
You can read the entire Q&A at
This article is over a month old, voting and posting comments is disabled
8/28/2012 7:38:31 PM
Only if you stop trolling.
"A lot of people pay zero for the cellphone ... That's what it's worth." -- Apple Chief Operating Officer Timothy Cook
Tesla's Elon Musk Dumps on Fisker, Calls Karma a "Mediocre Car at a High Price"
August 18, 2012, 8:04 PM
Round Two: Fisker Karma Goes Up in Flames in California
August 13, 2012, 3:49 PM
A123 Systems to Replace Faulty Fisker Karma EV Batteries for $55 Million
March 27, 2012, 11:56 AM
Fisker Recalls More Than 200 Karma Plug-In Hybrids Over Battery Concerns
December 30, 2011, 9:25 AM
Latest By Tiffany Kaiser
Apple Racked Up 4 Million iPhone 6, iPhone 6 Plus Pre-orders Within 24 Hours
September 15, 2014, 9:54 AM
China to Require Real Names for Chat Apps
August 8, 2014, 8:28 PM
Quick Note: Windows Phone Store Surpasses 300,000 Apps
August 8, 2014, 12:30 PM
Google, Yahoo Working Together on Encrypted Email Tool
August 8, 2014, 7:23 AM
Edward Snowden's New Residence Permit Allows Another 3 Years in Russia
August 7, 2014, 2:41 PM
T-Mobile Beats Sprint in Prepaid Subscriber Numbers, John Legere Ribs New Sprint CEO
August 7, 2014, 11:55 AM
Microsoft Surface Losses Total $676M USD for FY2014; Will Launch in 25 Additional Markets
August 6, 2014, 1:07 PM
Quick Note: Microsoft Giving Nokia 630s to Employees Laid Off in China
August 6, 2014, 1:03 PM
Ten Apple Products Cut From China's Procurement List
August 6, 2014, 11:45 AM
Xiaomi Passes Samsung, Lenovo in China's Q2 Smartphone Shipments
August 5, 2014, 1:50 PM
Ford, Toyota, and Universal Pictures Celebrate "Back to the Future Day' in Style
October 21, 2015, 4:19 PM
Consumer Reports Flexes Muscle, Hits Slumping Tesla Motors Stock
October 20, 2015, 4:13 PM
Debunked: Beneath the Lies, Nigerian "Pee Generator" Is Still Pissing Into the Wind
October 19, 2015, 7:53 PM
Hot Air? President Obama, G7 Pledge to Eliminate Most Fossil Fuel Use by 2100
June 8, 2015, 5:40 PM
Study Predicts Self-Driving Vehicles Could Rake in Billions
March 6, 2015, 8:34 AM
Dual-Motor Tesla Model S P85D's "Insane Mode" Shocks Passengers
January 28, 2015, 11:18 PM
Latest Blog Posts
Sceptre Airs 27", 120 Hz. 1080p Monitor/HDTV w/ 5 ms Response Time for $220
Dec 3, 2014, 10:32 PM
Costco Gives Employees Thanksgiving Off; Wal-Mart Leads "Black Thursday" Charge
Oct 29, 2014, 9:57 PM
"Bear Selfies" Fad Could Turn Deadly, Warn Nevada Wildlife Officials
Oct 28, 2014, 12:00 PM
The Surface Mini That Was Never Released Gets "Hands On" Treatment
Sep 26, 2014, 8:22 AM
ISIS Imposes Ban on Teaching Evolution in Iraq
Sep 17, 2014, 5:22 PM
More Blog Posts
Copyright 2016 DailyTech LLC. -
Terms, Conditions & Privacy Information