Fisker Releases Q&A About Karma Customer Concerns
August 24, 2012 9:54 PM
The Q&A says not all software updates will be free of charge to customers in the future
Fisker Automotive has released a Q&A sheet meant to address
certain issues and questions
that Karma plug-in customers have had recently.
The Q&A was the result of a compilation of common questions that customers asked over the phone. These questions are written down, answered and then sent out to all Karma owners.
One of the main concerns that customers asked about had to do with the Command Center. The Command Center is the Karma plug-in's main computer that controls the car's functions like audio and navigation. Customers reported that the Command Center was sluggish in its responses and could use both software and hardware upgrades in the future.
Fisker said there are no foreseeable hardware upgrades for existing Karmas. However, Karma owners will see software changes like Command Center functionality and interface upgrades in the near future. But Fisker was quick to note that not all software updates will be free of charge to customers in the future.
"Specific warranty issues that require flash updates will be performed under the normal terms of the Fisker warranty," said Fisker in the Q&A. "We strive to continuously improve our product features. In the future, software upgrades which improve functionality, navigation or other features may be made available and can be installed at the request of an owner by an authorized Fisker Retailer for a fee."
The Q&A also addressed other future events, such as the A123 battery exchange program, which is due to begin in Q4 2012.
"We are in the process of determining the specific VINs that are affected by the
A123 battery exchange program
," said Fisker in the Q&A. "We will be proactively replacing all battery packs throughout the year. You will be notified later this year if your vehicle is affected."
Fisker's Karma plug-in is a hybrid luxury sports sedan that goes for about $102,000 and up. It has experienced several issues since release, including
a battery recall
in December 2011 when a poorly positioned hose clamp deemed the batteries unsafe.
After that, two separate fires occurred: one in Houston, Texas in May 2012 and
a second earlier this month
in Woodside, California. A
faulty cooling fan
was to blame for the most recent fire, which started in a grocery store parking lot while the owner was inside shopping.
You can read the entire Q&A at
"So, I think the same thing of the music industry. They can't say that they're losing money, you know what I'm saying. They just probably don't have the same surplus that they had." -- Wu-Tang Clan founder RZA
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