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Leave the large touch screens to tablets

It's no secret that Consumer Reports has shown no love for the MyFord Touch infotainment/secondary control system in the latest crop of Ford vehicles. Ford's move to a touchscreen- and touch sensitive button-based system for nearly all secondary controls in the vehicle flies in the face of conventional wisdom where your eyes are supposed to be on the road, so Consumer Reports' concerns are mostly valid.
 
Consumer Reports writes, "MyFord Touch still frustrates us like few other control systems in any other brand's automobiles. And worse, it is influencing competitors, such as GM, with its Cadillac CUE system." The complaints are numerous, ranging from hard to discern flush capacitive switches, to poor steering wheel controls, to poorly designed center consoles that make using the touch screen difficult. In addition, the touch sensitive buttons can sometimes be too sensitive, registering multiple button presses.


Consumer Reports complains that the recessed screen in the 2013 Ford Escape makes reaching climate/radio controls (which are located at the corners of the screen) difficult to reach [Image Source: Ford]
 
But "What about the voice commands?” defenders might argue. Well, Consumer Reports states that while voice commands should help alleviate some of the troubles of using the touch screen system, they are just an troublesome crutch in practice for commonly used controls:
 
The voice commands are helpful for complicated inputs, like entering a destination in the navigation system or choosing a playlist from a phone or an iPod. But using them for basic commands, such as temperature or radio tuning, is time consuming and cumbersome. It feels like a Band-Aid for the car's poorly designed physical controls.
 
And Consumer Reports even goes so far as to reach out to the gaming audience by invoking the use of physical controls on gaming systems like the Xbox 360, PlayStation 3, Vita, etc.:
 
Ever consider why video games still use separate controllers with physical buttons, knobs, and joysticks? You never have to take your eyes off the screen, where the bad guys could appear suddenly and shoot you. The same should be true for the view of the road out the windshield while driving. Studies have shown that crashes escalate dramatically the longer drivers take their eyes off the road. We think MyFord Touch and MyLincoln Touch require far too many glances away from traffic to operate even common functions. And the voice command system is awkward enough that for simple adjustments, most of our drivers don't use it instead.
 
Consumer Reports goes on to say that simply calling them "newbs" at MyFord Touch isn't a proper defense for the systems. The publication has tested six vehicles with MyFord Touch (and the MyLincoln Touch) and has logged over 20,000 miles using it, so their drivers are quite familiar with all aspects of the system.


Ford's handsome new 2013 Fusion also comes with MyFord Touch. The Fusion is a volume seller for Ford, so the automaker can't afford big missteps. [Image Source: Ford]
 
We should also point out that Consumer Reports isn't the only publication to give MyFord Touch two thumbs down. Ford was hammered in the latest 2012 J.D. Power Initial Quality study mostly because of drivers' disdain for MyFord Touch. For tumbled from seventh place in the 2011 study to a 23rd place in the 2012 study.
 
A representative for Ford reached out to Consumer Reports following the publication of the article with the following statement:
 
We listen closely and value all feedback on our vehicles - whether it's from customers or third parties. That feedback is used to continuously improve our products and we're seeing results from that commitment. According to a survey of MyFord and MyLincoln Touch owners conducted earlier this year, those who installed the recent software upgrade report a 25 percentage point increase in satisfaction. Also, 71 percent of owners with the new upgrade say they would recommend MyFord or MyLincoln Touch to others.
 
Ford has issued software updates to address some complaints of MyFord Touch, but they don't address the underlying problem with replacing traditional buttons and knobs that can be easily sought out by feel with an outstretched hand versus a touch screen that requires constant eye contact.

Source: Consumer Reports



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leave it to Ford
By Nortel on 8/23/2012 11:48:21 AM , Rating: 1
-Ford board meeting 2011-

A-"Consumers reports blasted our touchscreen technology!"
B-"They didn't even test with the new firmware, the new version fixes many of their complaints!"

Fast forward one year

Consumer reports- "The new myFord is terrible, even worse then last year. They could not have done a worse job"




RE: leave it to Ford
By Reclaimer77 on 8/23/12, Rating: 0
RE: leave it to Ford
By jmarchel on 8/23/12, Rating: 0
RE: leave it to Ford
By Reclaimer77 on 8/23/12, Rating: -1
RE: leave it to Ford
By jmarchel on 8/23/2012 12:04:43 PM , Rating: 1
The reasons are clearly not so obvious for cutomers - the top authority.

JAM


RE: leave it to Ford
By Reclaimer77 on 8/23/12, Rating: -1
RE: leave it to Ford
By StanO360 on 8/23/2012 12:27:49 PM , Rating: 2
Not true, you forgot the billions in tax giveaways, locally, federally and subsidies to their battery supplier. It's much more than that. And seeing that their value has dropped so precipitously, it amounts to a huge subsidy to each car.


RE: leave it to Ford
By jmarchel on 8/23/12, Rating: -1
RE: leave it to Ford
By Reclaimer77 on 8/23/12, Rating: 0
RE: leave it to Ford
By jmarchel on 8/23/2012 1:45:32 PM , Rating: 1
As many others noticed here, Ford also got government money in one form or another so such thing as "pure capitalism" in the auto industry does not exist. The industry is so important to wealth of the nations that it is connected to governments in all countries that have big automakers. In fact manufacturers that are known to be much more tightly controlled by their governments such as Japanese, German or Korean are making products that in most cases beat our domestic, non subsidized products. VW for example, which in large part is directly owned by German goverment, is on it's way to become the largest manufacturer in the world. The bailout that you are so sick of started under G.W.Bush and continued under Obama. Just this should make clear that people at the top in both parties understand the importance of the auto industry. Not mentioning that the "bailout" is still considered a loan and might be repaid back fully or large part of it with interest. As of who makes the "best" product, customers decide by voting at the dealership.

JAM


RE: leave it to Ford
By EnzoFX on 8/23/2012 3:32:18 PM , Rating: 2
Wow... Some people...


RE: leave it to Ford
By Richard875yh5 on 8/26/2012 8:46:15 AM , Rating: 2
Yea, Ford didn't take any money. Ford is keeping quiet, but they took money.

http://jalopnik.com/5704575/ford-bmw-toyota-took-s...


RE: leave it to Ford
By TSS on 8/23/2012 2:35:54 PM , Rating: 4
GM's biggest lost was in 2007 - one year before the auto industry crashed which was also the best year for auto sales ever. It actually lost less money in the crisis (something like $37 billion loss in 2007 and $33 billion in 2008).

Also they did not outsell ford. They out-channel stuffed ford. GM counts vehicles sold to dealers as "sold", with US dealer inventory now standing at record levels nearly triple what it was after the bailout. They've also been channel stuffing in china and germany.

And how many bailouts has chrysler had? this was the 3rd or something? Mind you, if anybody deserve credit for the chrystler turn around it's Fiat who owns the majority of chrysler now (it's bailout was a little different from GM's bailout). I'd say they look promising now, but history has a tendancy of repeating itself.

Fisker is a joke, you must've not followed the news recently. Tesla is doing fine so far, but remember they had a very long term plan in which they've delayed the critical point for their business model (a cheap electric car for the masses) untill 2-3 car models in. And to be quite frank i wasn't very impressed with the features-to-price ratio of the model S. They are going to run into problems when they'll try to make a sub $30,000 car, and they'll need to half that for EVs to really take off. I'm not saying they can't deal with those problems. Just saying they haven't proven themselves yet.

Ford however keeps chucking along. They didn't need or want any help (regardless wether or not they got any) and are surviving the (ongoing) crisis just fine. Their cars are actually selling across the board and you hardly hear any bad news about them. I mean actual vehicles recalled or bursting into flames kind of news.

Soooooo..... unless you want to start counting toyota, honda etc, Ford's the best you got. In real world terms that is. Wether that says something about ford or about the rest of the american auto industry, i'll leave up to you.


RE: leave it to Ford
By theapparition on 8/24/2012 9:58:21 AM , Rating: 2
quote:
Also they did not outsell ford. They out-channel stuffed ford. GM counts vehicles sold to dealers as "sold", with US dealer inventory now standing at record levels nearly triple what it was after the bailout. They've also been channel stuffing in china and germany.

Pure BS. You should be ashamed for even saying this. I mean, really? You have no idea how it works. Like someone who sees a snipit on the news and then forms their own version like it's fact.

GM (or any other manufacturer) can't channel stuff. Orders for cars are placed by dealers. Those dealers are taking the risk that what they buy is going to be sold. The notion that a car manufacturer can force their dealers to buy cars is LUDICROUS . Sure there may be extra incentives, but it's always at the dealers prerogative to exercise them.

And despite what you also may think, when a car manufacturer "sells" a car to a dealer, that's a sale. They no longer own it, the dealer does. Dealers don't have the option to return cars. If so, you'd never hear about those cars that have been sitting on the lot for a year, etc. Manufacturers don't have to track if cars are getting into the hands of consumers (even though they do).

If you manufacture "widgets" and sell 1mil to a store, you don't then try to track how many actually get into consumers hands and report that as sales. You sold a million, you report a million. The only reason you track consumer sales is so you can prep your manufacturing pipeline to sell the next million. That's how it works, not your ridiculous notion.

As for dealer inventories, that may be true. But it's dealers who've taken the risk. They've been doing this for a bit of time, and while not perfect, are much better predicting sales than you or I.

I'm not commenting on the GM/Chrysler or foreign vs. domestic situation. Just wanted to clear your incorrect assertions.


RE: leave it to Ford
By Brunsworks on 8/23/2012 12:38:51 PM , Rating: 2
Well, he's wrong but for two facts: 1) Ford received loan guarantees from the government under programs separate from the publicized GM/Chrysler bailout, which both automakers paid back. 2) GM and Chrysler are not government run, and never have been, even when they (along with Ford) were major vehicle manufacturers for the military in World War II. I don't know where you get that idea.


RE: leave it to Ford
By Reclaimer77 on 8/23/2012 1:05:06 PM , Rating: 1
quote:
GM/Chrysler bailout, which both automakers paid back.


AHHAHA!!

GM "paid back" the Government with STIMULUS money. They still owe the US taxpayer some $22 billion dollars. And as their stock price drops, that number gets bigger.

quote:
GM and Chrysler are not government run


Semantics. At this point they are still completely Government funded. It's perfectly legitimate to view this situation as being "Government ran". Especially in light of how much the Government took over the bankruptcy process in their favor, robbed the bond holders, and placed the union in charge of the company.


RE: leave it to Ford
By invidious on 8/23/2012 2:53:16 PM , Rating: 4
quote:
robbed the bond holders, and placed the union in charge of the company.
This was the worst part of the whole thing IMO. Its appalling that the government is allowed to behave like this. The unions were probably the most to blame for the financial ruin of the company but they were allowed to maintain more of their stake than anyone other party. It must be nice to be amongst the constituency.


RE: leave it to Ford
By Reclaimer77 on 8/23/12, Rating: 0
RE: leave it to Ford
By Brandon Hill (blog) on 8/23/2012 12:01:44 PM , Rating: 2
I agree to a point. Of course Ford is going to point to internal surveys touting the system. But independent studies (JD Power) show that customers don't really care for the system.

If you need any further proof, look at the 2013 F-150. Ford included MyFord Touch, but they made damn sure to leave in redundant physical controls (buttons/knobs) for most secondary controls. Ford can't afford to **** up its most important vehicle in the U.S.

And to say that CR's criticisms don't matter is foolish -- there is always room for improvement. CR has been very influential in getting manufacturers to make changes to their vehicles be it safety-related or functionality wise.

http://news.consumerreports.org/cars/2010/04/fix-f...

And while I agree with you on Ford being the best out there, you'd say that regardless of any merit because they were the only one that wasn't bailed out ;-)


RE: leave it to Ford
By Reclaimer77 on 8/23/2012 12:07:41 PM , Rating: 1
quote:
But independent studies (JD Power) show that customers don't really care for the system.


Need more info. Do they have issues with the CONCEPT, or it's implementation? Implementation can always be tweaked. But what CR seems to have an issue with, is the core concept of MyTouch.

Ford is making a bold statement and trying to push the limits of in-car technology. I seriously doubt they would be doing this if they believed customers didn't want this, and they would lose profits.

quote:
And while I agree with you on Ford being the best out there, you'd say that regardless of any merit because they were the only one that wasn't bailed out ;-)


Guilty as charged! You know me so well :)
(but I'm still right)


RE: leave it to Ford
By Brandon Hill (blog) on 8/23/2012 12:16:56 PM , Rating: 4
quote:
Need more info. Do they have issues with the CONCEPT, or it's implementation? Implementation can always be tweaked. But what CR seems to have an issue with, is the core concept of MyTouch.


You can't change the inherent "flaw" in the system. It's a touch screen-based system that require you take your eyes off the road. There's no fixing that.

In my car, I can adjust the volume/change station by moving my hand to the large volume button on the center console, then moving slightly left to change the stations without taking my eyes off the road. I can do that by feel.

Same with the climate controls. I can reach out and adjust the rotary knob without taking my eyes off the road.

By making things touch screen based, or by using capacitive buttons, you've already lost because your eyes have left the road to navigate a screen.


RE: leave it to Ford
By Reclaimer77 on 8/23/2012 12:29:20 PM , Rating: 1
Okay well you and CR are welcome to your opinion. My point was just that ultimately Ford only has to answer to their customers.

quote:
You can't change the inherent "flaw" in the system. It's a touch screen-based system that require you take your eyes off the road. There's no fixing that.


Until you memorize the screen location for common tasks. At which point it's nearly just as intuitive as tactile buttons. I can change stations in my vehicle with a single, accurate, finger press. That's NOT because of physical buttons, it's because I already knew where the button was.


RE: leave it to Ford
By JazzMang on 8/23/2012 12:41:45 PM , Rating: 3
Sorry. I don't buy it. I call HS (horse...).
Tactile buttons will always be preferable.


RE: leave it to Ford
By Reclaimer77 on 8/23/2012 12:45:09 PM , Rating: 1
Sure. But with voice commands and a good layout, MyTouch is "good enough". And will continue to get better.

Isn't this supposed to be a tech site? I mean on DT cars that drive themselves seem to be VERY popular with the readership. Yet a touch screen Ford is some kind of deal breaker? Wtf kind of thinking is that?


RE: leave it to Ford
By Brandon Hill (blog) on 8/23/2012 12:48:24 PM , Rating: 1
quote:
Isn't this supposed to be a tech site? I mean on DT cars that drive themselves seem to be VERY popular with the readership. Yet a touch screen Ford is some kind of deal breaker? Wtf kind of thinking is that?


Touch screens make sense in a driverless car because **HELLO MCFLY** the human isn't driving the car and can focus attention on the screen to adjust climate/watch a movie/play with the audio/whatever.


RE: leave it to Ford
By Reclaimer77 on 8/23/2012 1:01:14 PM , Rating: 1
Brandon I'm very dissapointed you've chose to jump on the this silly "distracted driving" nanny state wagon. We're not talking about MyTouch IN a driver-less car, wtf? I'm pointing out how the same people can go from tech-advocates to absolute Luddites at the drop of a hat here.

If you don't like MyTouch, fine, don't buy it.


RE: leave it to Ford
By Brandon Hill (blog) on 8/23/2012 1:27:19 PM , Rating: 3
That's because they're smart enough to know that putting a touch screen in everything doesn't always result in a net gain. It works in an iPad because we are solely focused on the screen and can direct 100% of our attention to it. It doesn't work in a car for obvious reasons.

Try typing on an iPad blindfolded and see what I mean. Now try typing on a standard QWERTY keyboard blindfolded.

The same principal applies in the car.


RE: leave it to Ford
By Reclaimer77 on 8/23/2012 1:35:10 PM , Rating: 2
That's not the argument. What the hell? How can you still not get this.

It's not about what I, you, or Consumer Report's thinks. It's between Ford and their customers.

My favorite Michael Jordon quote was when a reporter asked him once that out of all the shots he made, which ones he thought were the greatest. Jordan replied something to the effect that was it all the shots he's MISSED that made him great.

Meaning we learn as much from failures as our successes. I think Ford is doing important work with MyTouch in pushing the boundaries of in-car technology. What they learn that works, and what doesn't work, could lead to significant advancements in automotive tech. Why be so dead set against that?

You come off like Luddite with these blanket "RAAWR TOUCH SCREEN ALWAYS BAD" viewpoints.


RE: leave it to Ford
By RufusM on 8/23/2012 4:53:33 PM , Rating: 2
No, a touch screen is not always bad and physical controls are not always good. There's middle ground on both sides. It generally depends on the use case.

For navigation and such a touch screen is preferable because buttons can be displayed in context and adjusted.

For heating/cooling controls physical buttons are better because to need to be able to run them with gloves or mittens on. That's why the knobs are bigger and more widely spaced. How ya gonna warm up your vehicle when its -30F and it's all touchscreen with slow LCD response?


RE: leave it to Ford
By tng on 8/23/2012 4:07:50 PM , Rating: 2
quote:
Try typing on an iPad blindfolded and see what I mean.
IPad? I know a guy that can text from his IPhone in his pocket at 30 words per minute. He learned this "skill" while sitting in long meetings.

I have no issues with the Alpine touch screen system that I installed in my Civic, at first it was a pain, but now I have used it enough that I don't have to look to skip songs or change volume. The only reason I look at it now is to check the time.

That being said my wife has an Accord with a touch screen and the heater controls are a pain to get to. Some things should remain as physical controls.


RE: leave it to Ford
By Keeir on 8/23/2012 7:57:17 PM , Rating: 2
quote:
Try typing on an iPad blindfolded and see what I mean. Now try typing on a standard QWERTY keyboard blindfolded.


ktfied hyst tnqg wktnj tnis mdxxagd

(tried just this with this message)

True, with a touchscreen it would be even worse, but we're not talking writing a novel with the in-car touch screen. We are talking about pressing volume up versus volume down. Or AM/FM.

There is a balance about touchscreen versus physical controls. I have more problem with the placement of the touchscreen in most myFord cars than the actual concept of the system. But then I always need to look at my heated seat control, my temperature control, my fan control, my radio control for anything but volume/AM/FM. There are -very- few buttons in my car I don't examine each time I use them.


RE: leave it to Ford
By Wererat on 8/23/2012 4:00:35 PM , Rating: 2
Sorry, Brandon. When I'm driving a car with ordinary buttons, I also can be distracted until (key point) I develop muscle memory of where the buttons are in relation to each other.

Until then, any given car's dash layout might as well be a keyboard with Dvorak for all effective purposes. Ever seen people poking around looking for a station with a song they like? I have; I ride and see all the things people do in their cars instead of paying attention.

I'll grant you a volume knob; that's pretty easy to ID.

However, there's nothing inherently intuitive about a physical button that can't be translated or improved by engineering.

For instance, if I were developing a touchscreen, it'd be hybrid voice/touch. Say "volume" and then just swipe up/down. Say "defrost" rather than poking around for the right physical or virtual button, then swipe up/down for fan speed. Say "Scan rock" to jump to the first rock station in your area, then tap the screen to jump to the next one in succession.


RE: leave it to Ford
By Targon on 8/23/2012 4:54:14 PM , Rating: 2
For volume and changing between preset radio stations, there are physical buttons on the steering wheel that are VERY intuitive, and the only issue would be changing to a station that you have not previously set up. You can also use voice commands that really do work very well for MOST of the features in the system.

Honestly, the only people that would have a problem would be the people who don't pay attention to the fact that there ARE multiple ways to control the system, rather than the old "one method" of hitting buttons/knobs.


RE: leave it to Ford
By kmmatney on 8/23/2012 6:21:22 PM , Rating: 2
I tend to take a quick glance at my controls when adjusting a setting while driving, but the key word is quick. It only takes a fraction of a second to get your hand on a knob, and once you've got it, you can adjust without needing to look any more. With a touch control on a flat screen, it too easy for your finders to drift off the button as you are pressing it. So you need to keep looking at it. I think the concept is flawed.


RE: leave it to Ford
By Dr of crap on 8/23/2012 12:38:28 PM , Rating: 2
"Ford is making a bold statement and trying to push the limits of in-car technology. I seriously doubt they would be doing this if they believed customers didn't want this, and they would lose profits."

They maybe got input from the wrong people.

Yea I can see that they would want to push this on us even if we didn't really know if we wanted it, because it's really high tech and cars are getting more high tech, and people will buy the car with it, but then a week later be wondering WHY they bought it. Then when it becomes wide spread, since every car maker would jump on with the same setup so as to not be left out, they would just continue with a system that no one wants and causes more troubles since everyone would have a simmilar setup.


RE: leave it to Ford
By Reclaimer77 on 8/23/2012 12:42:30 PM , Rating: 1
quote:
Yea I can see that they would want to push this on us even if we didn't really know if we wanted it


They aren't pushing anything on you.


RE: leave it to Ford
By Azethoth on 8/23/2012 4:05:06 PM , Rating: 2
"Need more info. Do they have issues with the CONCEPT, or it's implementation?"

I cannot speak to Ford's systems but I finally replaced my SUV's sound panel with a http://www.kenwoodusa.com/Car_Entertainment/eXcelo... It does everything under the sun including satellite and HD radio + iPod navigation, hands free phone with a good mic and gives you a back rub on long drives.

It also has a large touch panel interface. It seemed fantastic in the show room but I have to say this thing is dangerous. Trying to do stuff on the screen like next song or even volume with the tiny physical buttons at the bottom edge of the screen takes multiple seconds with high failure rates of actually touching the right tiny button. This is horrid compared to the physical interface I had before. I could use it by touch alone, eyes on the road at all times (but no iPod so no good music ;-).

I am thinking of hacking in steering wheel controls which should take care of song skipping and volume. Refraining from doing anything else would then solve the safety issue.

Bottom line: a touch panel is total crap as an interface for the driver.

They could improve it a bit by making the important buttons (volume and +/- channel or song) take up 90% of the panel or have large physical buttons for them on the sides. Then you could conceivably hit them without much looking or even by touch.

As for the concept of a panel interface: its ok for the passenger to use. I don't see it ever being any good for the driver (while driving) without some hard core haptic feedback. Voice + steering wheel controls are mandatory and need to be the primary way of using the system. Unless those are adequate for everything you want to do though you are left with 20 or whatever features of which you can only safely use 2.


RE: leave it to Ford
By Reclaimer77 on 8/23/2012 4:10:02 PM , Rating: 2
quote:
Bottom line: a touch panel is total crap as an interface for the driver.


No the bottom line is it sounds like the implementation on your Kenwood is very poorly done. There should not be "tiny" buttons etc etc.

Making a blanket statement that touch controls cannot possibly be well done and safe is just that, blanket statements.


RE: leave it to Ford
By Wererat on 8/23/2012 4:27:06 PM , Rating: 2
Agreed. A tiny button, if a car even has one, should be only used for things a driver would only *want* to use while stopped.

That's not a fault of the touch screen, but of the designer who decided that it was a good idea to put an important control like 'volume' on a tiny button.


RE: leave it to Ford
By Azethoth on 8/27/2012 6:33:29 PM , Rating: 2
Well it is speculation, but if you read beyond it I speculate that it needs haptic feedback or voice, or usable old school buttons to improve it. Certainly buttons on the steering wheel so you don't even have to reach away.

I stand by my conclusion that an unvarnished touch panel is no good though. Even if you make the buttons on it large enough to hit by touch, errors will still navigate you away forcing a look at it while driving and navigating back.


RE: leave it to Ford
By Dr of crap on 8/23/2012 12:26:25 PM , Rating: 2
And I'd add CR is a big influence on buyers.
A lot of people will check to see what CR had to say about cars and their ideas on reliability.

So we have CR hating MyFord Touch, and the customers saying pretty much the same, how is Ford listening??

I like the game analogy, if I'm driving I just reach over and adjust the temp knob or fan switch, I don't have to look for it and I can FEEL when I make the adjustment.


RE: leave it to Ford
By kmmatney on 8/23/2012 6:15:55 PM , Rating: 3
I'm travel a lot and have rented a lot of different cars. I have to say that I love driving Ford's - at least in terms of driving and handling. However, I can't stand the control systems, and this kept me from buying a Ford when I bought a new car about 3 months ago. I bought a brand new Ford in 1996, so I'm not averse to Ford, but I refuse to buy another Ford until they sort this out. I just want big-ass knobs, so I only need to take my eyes off the road for a fraction of a second when changing a setting.


RE: leave it to Ford
By Richard875yh5 on 8/26/2012 8:38:37 AM , Rating: 2
I believe GM is the best out there. In spite of the anti-GM because of the bailout, world wide it outsells Ford by a wide margin, including in the USA.


RE: leave it to Ford
By BioHazardous on 8/23/2012 12:07:22 PM , Rating: 2
I own a 2012 Ford Focus and I hated the MyFord Touch system before the update AND after the update.

It sucks.


RE: leave it to Ford
By stickman555 on 8/23/2012 12:19:45 PM , Rating: 2
I have the system in a '12 Focus and is hands down the best bluetooth pairing/voice control for hands-free calling I have tried. It is a bit quirky in other areas but overall I like it


RE: leave it to Ford
By BioHazardous on 8/23/2012 2:40:40 PM , Rating: 2
People tell me the sound from the bluetooth hands-free phone connection is so bad that they can't make out a word I'm saying. That's with 3 different phones I've tried it with. Their hands-free calling is awful, plain and simple from my perspective. A lot of people just hang up on me if they called me and I'm in my car. I actually disabled it recently because of all of the complaints.


RE: leave it to Ford
By kmmatney on 8/23/2012 6:28:58 PM , Rating: 3
You don't need a touch screen to get blue-tooth pairing and hand-free calling. My RAV4 has flawless bluetooth/hand-free calling, as do just about all cars these days. It also has big-ass buttons for stereo and climate controls. No quirks anywhere.


RE: leave it to Ford
By Nortel on 8/23/2012 1:24:36 PM , Rating: 2
I don't understand where you are coming from with your other posts. The logic trail is: because GM, and other domestic car manufacturers received bailouts Ford is the best company? Ford could release even worse cars and they would still be 'FAR the best'? I haven't heard from a single Ford owner a positive comment about MyFord, besides Bluetooth.


RE: leave it to Ford
By Rott3nHIppi3 on 8/23/2012 2:19:25 PM , Rating: 1
Logic seems pretty easy to me: Don't sell lots of cars = in deep financial crisis = bailout. Sell lots of cars = profit = don't need bailout.

That statement alone says Ford had their shit in gear and can still sell cars, even in desperate times when no other manufacturer could. Does that whole "chrysler and GM built gas guzzlers when gas was on the rise" argument from 2009 escape you? Was great political fodder back in the day! Hummer this, Hemi that... ah, those were great times!

But if we all really want to get serious on who's on top, we all know Toyota is the worlds greatest car company! Ford sells a lot of F150s, Chevy sells a lot of Malibus. Toyota sells all of everything!!!


RE: leave it to Ford
By Dr of crap on 8/23/2012 3:14:18 PM , Rating: 2
Just because Toyota sells the most doesnt' make them the best.

I haven't had a Toyoata in all my years of car ownership, and probably won't have one in the future. Don't really have a taste for Toyotas.

My son in law has only had Toyotas. So it's not as easy as saying just because one company sells the most that they're the best!


RE: leave it to Ford
By derp on 8/24/2012 8:37:06 PM , Rating: 2
people are stupid though. something doesn't have to make sense to become popular. or even be safe. like texting and driving.


RE: leave it to Ford
By mckinney on 8/23/2012 4:41:39 PM , Rating: 1
quote:
our touchscreen technology


MyTouch was a collaboration with Microsoft, It is hard to say who approached who with the concept. I am sure MS has more experience with the touchscreen tech than Ford.


"We don't know how to make a $500 computer that's not a piece of junk." -- Apple CEO Steve Jobs














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