Apple Says it "Messed Up" in Retail Hiring Formula, But Didn't Lay Anyone Off
August 16, 2012 3:08 PM
comment(s) - last by
John Browett, Apple's senior vice president of retail
(Source: The Guardian)
Apple tried to implement a new hiring formula for its retail stores over the past few months and said that it "messed up" in doing so
Apple said it "messed up" in its recent round of hiring, but denies claims that the company
laid off any new retail employees
Earlier this week,
reported that Apple had laid off several new hires around the world (mainly the United Kingdom) and cut the hours of part-timers significantly in the retail sector. Some of the new employees had just finished their training programs and had been with the company as little as six months.
Apple recently responded to these claims, saying that the company hasn't laid off anyone. It did, however, implement a new hiring formula for its retail stores over the past few months and said that it "messed up" in doing so. The company is now trying to reverse this formula, which has resulted in large cuts in retail hours.
"Making these changes was a mistake and the changes are being reversed," said Kristin Huguet, Apple spokeswoman. "Our employees are our most important asset and the ones who provide the world-class service our customers deserve."
John Browett, senior vice president of Apple Retail, was indeed behind the idea (as previously suspected). Browett is the new guy on the team, having come from UK-based Dixons Retail electronics stores in April 2012.
Browett was praised for conducting an internal review when first joining Apple, which led to raises as high as 25 percent for retail employees as well as certain hardware discounts.
He tried to put a new staffing formula in place, but obviously that didn't work out too well. Browett is now telling leadership teams to tell employees that "we messed up."
still insists that the company laid off employees, since it has heard from actual retail workers themselves. But this looks to be a foggy area in the whole fiasco.
Updated at 4:43pm EST
of the waves Browett has been making in Apple's Retail stores since his arrival. It appears that Browett has been trying a bit too hard to change many aspects of Apple's Retail Stores that have made them so successful in an effort to save a few bucks here and there.
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RE: Worried about meeting estimates
8/20/2012 5:24:24 PM
I think you are way over-inflating the issue. Android has over 500k apps and most major titles are available on both platforms. Those that aren't have a comparable products available. There are apps that do pretty much everything on both platforms. Neither lacks in that area. IOS app eco-system is better and if that is your #1 concern, its the best platform for you, but there are many aspects to look at, apps is just one small piece. There are many more importanat features to look at.
RE: Worried about meeting estimates
8/20/2012 8:48:56 PM
I've said many times that if tweaking or larger screens are a priority, then Android is for you. I agree that it is all about priorities. Apps happen to be mine, and unfortunately it is still an issue on Android. Unlike many anti-Apple fanboys here, I don't
the "other" ecosystem to fail, I am just pointing out major issues that exist.
The same issues as before still apply to mobile developers. I was surprised to see from a recent Kickstarter that a stretch goal for doubling their start goal is an Android port, about a half million. This, the experience of people I know in mobile development, as well as the practical reality of both markets, speaks much about how much Google needs to fix.
Access to the highest quality apps is the most important thing for me. Its the same reason I use Windows and OS X rather than something like Ubuntu. Would I rather use GIMP when I can use something better available elsewhere? Of course not, and the same reasoning goes for numerous iOS productivity apps I use for surveying, or things like Reeder or Alien Blue.
I believe that if Google took back control from carriers, took control of OS updates and versions, and unified (and curated) the marketplace as Apple and MS are doing now, that it would erase almost all of the developer issues they have right now.
"And boy have we patented it!" -- Steve Jobs, Macworld 2007
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