Factory Resets Brick Google Wallet on Some Android Smartphones
May 29, 2012 12:30 PM
comment(s) - last by
Big bug creates a world of woe for some Android users
, near field communications are starting to look like "not [ready] for consumption" in their current form. Despite NFC being successfully used throughout Japan
for years now
, America's try at NFC
courtesy of Google
) has been met with mixed results.
I. Google Wallets Getting Bricked
Security concerns have just been the tip of the iceberg. Now users are reporting a vast ubiquitous issue in
Android 4.0.4 (Ice Cream Sandwich)
, which "bricks" Google Wallet if you perform a factory reset on your device.
Curiously, Google, according to a
, is saying this is a feature, not a bug, and suggesting users warranty their devices. It explains that the "secure element" in the NFC firmware is designed to permanently lock users out of using Google Wallet, if the device is reset, damaged, or otherwise tampered with.
Google Wallet -- not so robust [Image Source: Boy Genius Report]
To be clear, this reset not only locks out your current on-phone account, it prevents you from performing some sort of information refresh in order to use the device for wireless payments.
II. There is a Solution -- it Just Isn't Very Practical
So far just a handful of flagship handsets such as HTC Corp.'s (
Evo 4G LTE
and Samsung Electronics Comp., Ltd.'s (
received Ice Cream Sandwich
, and fewer still customers have used the new NFC features, despite wireless payment sensors
popping up across the country
at gas stations, supermarkets, and other brick and mortar retail shops.
Perhaps that's why this major inconvenience in the system was overlooked.
Google Wallet works great, until you have to reset your device. [Image Source: sweetsntreats]
For the tinkerers out there, you can back up your device's ROM and re-flash it post reset, and then reset Google Wallet from within the device settings in order to enjoy NFC goodness once more. Of course, this requires you to have the foresight to perform a backup and requires your backup to be in a good working state, or at least a state where you can live with the problems.
As resets are typically due to abrupt problems with vendor-centric firmware such as
HTC's Sense UI
, most users won't have these backups and won't be able to make a working backup when the bug lands.
For heavy users, the best advice at this point is to make such a precautionary backup.
III. NFC -- Not Ready?
But when Google's "solution" for broken NFCs is to ship the device back to the manufacturer for a new one, perhaps it's a sign that NFC isn't quite ready for prime time, yet.
Google's solution to broken NFC? Ship your phone back. [Image Source: The Consumerist]
Google -- the
world's largest smartphone operating system maker
-- is also the biggest smartphone OS maker to support NFC to date. Other NFC compatible devices include a handful of Symbian smartphones from Nokia Oyj. (
certain BlackBerry smartphones
from Research in Motion, Ltd. (
). NFC is supported in Microsoft Corp.'s (
Windows Phone 7.5
, but no major Windows Phone handsets have hardware support for the tech yet. Apple, Inc.'s (
notably lacks NFC support.
If Google's NFC is deemed unfit, that's a huge blow for NFC efforts, given that Apple has thus far shown no interest in the fledgling technology. With not many BlackBerries, Symbians, and Windows Phones selling these days, Google has to get NFC right or NFC is out of the game for now. And to most customers "ship it back to us" won't qualify as "getting it right".
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RE: What the hell happened...
5/29/2012 3:15:25 PM
Personally, I like the fact that I don't need to carry around hundreds of dollars every day. I like the fact that I don't need to withdraw money on a daily basis, or keep a large stockpile in a "secure" location in my house. I like the fact that if I get mugged or lose my wallet, I'm only out a few bucks plus some inconvenience, since I can call my bank and they can deactivate my card. I like the fact that I can manage and track my expenses online in a near-real-time basis and via monthly statements, or that both the wife and I can keep tabs on our joint account. Etc.
There's a lot more to electronic transactions (including NFC) than just "too lazy to open my wallet."
"We can't expect users to use common sense. That would eliminate the need for all sorts of legislation, committees, oversight and lawyers." -- Christopher Jennings
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