HP Plans to Cut 25-30k Employees, Force Those Left to be More Efficient
May 18, 2012 1:49 PM
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HP's "solution" appears to be to downsize workforce, rather than pursue new markets
Hewlett-Packard Comp. (
) is the world's top personal computer seller, but the company has appeared lost over the last few years, as it has searched for identity. From its
experiment in the mobile market
, to its
to appoint SAP AG (
reject Léo Apotheker
, HP has seemingly created more fires than it has put out.
I. HP Prepares for a Massive "Downsizing"
Now with former eBay, Inc. (
Meg Whitman at the helm
, the company is trying to
and return to its core identity as a PC maker.
The New York Times
late Thursday that Ms. Whitman planned to chop 30,000 jobs next week -- nearly 10 percent of HP's 324,000 person global workforce.
HP reports its earnings next Wednesday and the cuts are expected to be announced then. A
Bloomberg Business Insider
pegged the number of expected layoffs slightly lower, at 25,000, which offers an indication that the precise number may be a "game-time decision" of source. Regardless, the number of layoffs is expected to be large (>20,000) come Wednesday.
Meg Whitman reportedly plans to cut around 10 percent of her company's employees.
[Image Source: towleroad]
's source, "[Whitman] is trying to build a new company. You can count this as a part of that.”
The electronics giant pulled in $127B USD in 2011, but drew criticism for only posting $7.1B USD in profit, while rivals like Apple, Inc. (
much higher earnings margins
. Part of the issue is thought to be HP failed to go anywhere in potentially lucrative areas such as
mobile devices (tablets, smartphones)
and cloud computing.
In mobile devices, many of the issues boiled down to HP's decision to pick up a struggling device maker (Palm) and then put little effort into trying to turn it around, and then simply bailing out of the market when the results of its lack of effort hit the metaphorical fan.
In cloud computing, HP has quite a bit of product -- the problem is it's being overlooked. According to various sources HP has picked the wrong horse in the cloud computing race, betting on ultra-power efficient servers. Unfortunately, top cloud computing buyers such as Amazon.com, Inc. (
) and Google, Inc. (
) have increasingly prioritized lower prices over higher power efficiency. As a result HP is seeing Asian competitors who produce cheap commodity cloud servers earning much of the sales it had hoped to capture.
II. Doing More With Less -- a Solution or Just Punting the True Problems?
The layoffs are expected to mostly spare HP's growing Chinese unit, and instead focus on the U.S. and European units. The cuts are designed to free up cash to invest in restructuring.
The New York Times
Ms. Whitman, who through a spokesman declined to be interviewed, plans to put money into sales technology for things like fast product quotes, customer tracking and servicing, and bill paying. The hope is that the money gained by job cuts will be used for an efficient, better-trained sales force that in turn can generate more cash.
In other words, HP is going to invest in trying to do the same amount of work with a smaller workforce -- a popular move of late in the post-recession U.S. market. While that approach may indeed improve margins, it may also leave a bad taste in the mouths of some investors that had hoped HP would make more drastic changes to its cloud computing efforts, or invest in resurrecting its dead mobile device lineup.
Some fear HP is punting on its true structural issues. [Image Source: How to Punt a Football]
Another concern is that there's no indication that HP will invest any of the savings in restoring
to its former glory. Investors fear that cutbacks to HP Labs, which started during the seemingly prosperous Mark Hurd era, may hurt HP's long-term success prospects.
Long a bastion of electronics industry research, HP Labs has continued to do novel work, such as
inventing the memristor
-- a long theorized circuit element, which could lead to new cheaper,
more power-efficient kinds of storage
. However, the cutbacks have forced the star institution to operate on a shoestring budget, raising questions of whether HP will be able to continue to attract top talent. The situation is so bad at HP Labs, according to
The New York Times
, that researchers are forced to use pirated software for their day-to-day work.
There are plenty of questions for HP as it prepares to announce its massive layoffs and restructuring. HP appears to be choosing the easy answer; an answer many of its corporate colleagues have opted for in the wake of the recession -- cut the workforce, while forcing current employees to work harder and more efficiently. The question at HP -- as with the other firms who have adopted this approach -- is whether that plan is maintainable as a long-term solution, and whether it really addresses the underlying structural issues that caused the company to go from growing to contracting.
The New York Times
This article is over a month old, voting and posting comments is disabled
5/18/2012 5:24:30 PM
Nope, Apple does this too. I had to call in tech support for various issues with my white MacBook. I every time I got an Indian person and the accent ranged from moderate to thick. Also, they did do a list-like run down on diagnosing my problem even after telling them that I had narrowed down and even know what's wrong for one problem (bad DVD drive) and received little results to a slight run-around.
Separate note, back in 2001 I had a problem with an HP Pavilion desktop and I got myself a guy from Texas (you can tell by his slight accent) and he got everything solved in minutes. It's a real shame that HP went the way they did with outsourcing tech and customer support.
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