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  (Source: BMWJNKY/photographyreview.com)
Best Buy prepares to close many of its big box stores

Last Wednesday, Brian Dunn stepped down from his position as CEO of Best Buy. Initially, most speculated that Dunn was forced out due to the poor performance of the company under his tenure. Later in the day, however, we learned that Dunn only stepped down after an internal investigation found out that he "misused company assets" while having an improper relationship with a female employee.
 
This latest drama surrounding Best Buy came shortly after the company announced that it was closing 50 stores in an effort to save $800 million dollars. The company has already closed two of the 50 stores, and notified six others that they would be closing.
 
Yesterday, the company revealed the list of the remaining 42 stores that will be closed. Best Buy expects that most of the stores will permanently shut their doors to customers by May 2.
 
The company issued the following statement:
 
This was not an easy decision to make. We chose these stores carefully, and are working to ensure the impact to our employees will be as minimal as possible, while serving all customers in a convenient and satisfying way. But we also recognize the impact this news has on the people who deserve respect for the contributions they have made to our business.
 
We will be working to help these employees find other positions inside Best Buy. If they don’t find new positions, or if they choose not to work at a different location, a transition including severance packages will be available.
 
You can view the full list of stores that will close here.

Sources: Best Buy, Wall Street Journal



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RE: Three things they need to do
By dgingerich on 4/15/2012 9:26:29 PM , Rating: 3
I worked retail for 7 years before I got into computer support. I worked two years for Best Buy. back when Best Buy was at the top of their game. Customer service, not sales, was the name of the game. We were not pushed to sell people anything, we were there to provide information, keep the store clean, and help customers with physical labor. This is the way most retail stores work, all the successful ones. Best Buy moved away from that, and now they're failing. What you describe is exactly that kind of change. It's not a really big reach to figure out why they're going down now.


RE: Three things they need to do
By FITCamaro on 4/16/2012 8:53:07 AM , Rating: 3
I dunno when you worked there but when I did, it was all about the upsell. They didn't give a crap that you actually helped a customer get what they need and want. They cared about whether or not you were selling the $150-200 service plan on the $400 Emachine POS(back before they had price adjusted service plans). Whether or not you attached a UPS to the sale.

I left because I got tired of the managers there treating me like I was going to be like them. A 40 year old working at Best Buy.


RE: Three things they need to do
By cknobman on 4/16/2012 10:11:35 AM , Rating: 3
Same for me and I worked there 2004-2005 while I was getting my CIS degree.

Everything was about upsell and attachments and salesmen would literally get reemed and have their jobs threatened if we let someone walk out just buying a base product with no accessories, warranties, or services.

I worked in the computer/printer department and constantly was in trouble for not attaching $30+ USB cables with computers and printers. To keep out of trouble I found a $10 "Geek Squad" cable and attached it to my printer sales. My manager would get furious and come ask me why I would not sell the "better" cables. I would explain they were not really better (not going into specifics but he lost the argument every time). My manager go so mad at me for selling the "lower margin" cable he actually removed it from the computer department (seriously I am not making this up) in an attempt to force me to sell the more expensive cables. Of course I found where the cable was moved to (home theater) and just walked customers over to that area and showed them the cable.

Best Buy has shady business practices and preys on the uneducated shopper, that is their problem, and until they stop doing it and loose that reputation they will continue to dwindle market share away.


RE: Three things they need to do
By dgingerich on 4/16/2012 10:56:57 AM , Rating: 3
I worked for them back in 1993-1994, back when it was more like working at Target. Mind you, Target is still in business, doing well, and still growing. They stuck with the customer service mentality. Best Buy went to the upsell and service plan mentality, and thus that company is dying. Bad management.


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