Sources: Best Buy, Wall Street Journal
quote: 3. Part of it has to do with it being a non-commission environment; there is no desire to work harder for every potential sale beyond recognition and job security.
quote: 2. They try to get away with a hybrid model of having almost no dedicated cashiers but training every employee to take debit/credit transactions. This allows them to pull idle sales people from the floor when the cashiers are busy, but not have to spend labour on idle cashiers. Good in theory, bad in practice when no sales people come up to the front to help out.