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Print 23 comment(s) - last by TakinYourPoint.. on Apr 12 at 9:34 PM

Transformer Prime customers can sign up to get a GPS dongle from ASUS

The ASUS Transformer Prime launched with great fanfare in the tech community late last year. The quad-core tablet was praised for its excellent performance, svelte looks, and its Android 4.0 (Ice Cream Sandwich) operating system. However, the Transformer Prime launch was marred by numerous software bugs (most of these were eventually ironed out over the following months via updates).
 
One "bug" that couldn't be simply fixed with a software update pertained to the device's GPS functionality. Many users complained about spotty GPS reception or the inability to get a GPS signal lock at all. AnandTech’s testing showed that GPS performance was inferior to the original Transformer.
 
ASUS eventually acknowledged the GPS reception problems and removed the feature from the specs sheet for the Transformer Prime.

 
Now, ASUS is looking to make things right for customers that already purchased (and didn’t return) a Transformer Prime afflicted by GPS woes. According to AllThingsD, existing Transformer Prime customers will be able to register through ASUS' website on April 16 to receive a GPS dongle that plugs directly into the tablet. Customers can expect to wait about two weeks to receive their dongle after registering.
 
We don't have any idea how large the dongle will be, but it no doubt will mar the looks of ASUS' tastefully designed tablet -- this is the price that ASUS and its customers have to pay for the aluminum enclosure.
 
However, ASUS isn’t the only company to have reception issues with aluminum enclosures. Even though the third generation iPad routes its antenna near the external speaker holes on its casing to improve Wi-Fi reception, some users are reporting problems with connectivity.

Source: AllThingsD



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Appease?
By AllgamesNetwork on 4/9/12, Rating: 0
RE: Appease?
By StevoLincolnite on 4/9/2012 4:08:22 AM , Rating: 5
quote:
What a joke of a response. A dongle???


Better than some responses from other companies such as:
"You're holding it wrong!"


RE: Appease?
By tayb on 4/9/12, Rating: -1
RE: Appease?
By prophet001 on 4/10/2012 8:22:10 AM , Rating: 1
RE: Appease?
By drycrust3 on 4/9/2012 4:38:31 AM , Rating: 2
If the apps that use GPS are the same as what I get on my Android smartphone, then one could argue that maybe they don't need it for half the apps anyway. For example, we have news sites and radio stations that want coarse GPS access. Why? If it is for copyright reasons, then wouldn't the IP address also tell the host website that too?


RE: Appease?
By hughlle on 4/9/2012 7:26:26 AM , Rating: 2
I've never found a single reason to turn GPS on on my android phone so for me it's really a non-issue. The issue for me is that if you pay for something it should work.


RE: Appease?
By Motoman on 4/9/2012 9:42:17 AM , Rating: 2
You're right. They should have spent a couple months pretending nothing was wrong. Then another couple months blaming the users. Then another couple months of "investigating possible issues." Then another couple months of "taking it seriously."

...and then sent out a map to everyone who bought the device, and a rubber band to wrap it around the display.


RE: Appease?
By TakinYourPoints on 4/9/2012 5:25:19 PM , Rating: 1
You mean days, right? The cases and extended refund period were given only three weeks after the iPhone 4's release. Overblown issue either way, I never had reception or deathgrip issues in practical use, nor has anyone else I've known. I still use it without a case.

Don't let facts get in the way of your rhetoric though, and keep comparing a rubber band to a full-fledged GPS dongle.

The bias here is pretty awesome. If Apple fixed defective GPS in the iPad by shipping dongles, people here would be going crazy with the hateposts. The iPad gets a tiny bit warm and people get into a frenzy, it wouldn't take much more to really get the anti-fanboys going.

It happens to Asus and the apologists come out, really funny.


RE: Appease?
By Cheesew1z69 on 4/10/2012 10:08:04 AM , Rating: 2
quote:
Overblown issue either way, I never had reception or deathgrip issues in practical use, nor has anyone else I've known. I still use it without a case.
Because you didn't have it and people you know didn't have the issue, it's overblown.

Seems to be a common theme in your posts, if you don't have the issue, it's a non issue.

Get a clue would ya.


RE: Appease?
By TakinYourPoints on 4/12/2012 9:34:42 PM , Rating: 2
It is anecdotal evidence, sure, but the fact is that about 100 million people bought an iPhone 4 and nearly all aren't having problems in practical use.

I just deathgripped one to test and in 30 seconds it went from 5 bars to 4 bars. The humanity.


RE: Appease?
By Brandon Hill (blog) on 4/10/2012 10:12:49 AM , Rating: 2
I had an iPhone 4 and the death grip from day one. It stayed in a case from that day forward.


RE: Appease?
By TakinYourPoints on 4/12/2012 9:30:12 PM , Rating: 2
I used a case for about six months, took it out and saw that I was worried over nothing. Been caseless ever since with no problems.


usb dongle?
By mackx on 4/9/2012 8:14:53 AM , Rating: 2
does it definitely plug into the tablet, or the keyboard/dock? either way, the battery life would need to be looked at again as using an external usb powered gps dongle is going to affect it.

i wonder why this wasn't picked up on before hand though. i've never owned any asus kit, are they known for being shoddy or generally ok?




RE: usb dongle?
By edge929 on 4/9/2012 11:05:19 AM , Rating: 2
This is what I was thinking. Where does it plug-in too? The tablet itself doesn't have USB ports.


RE: usb dongle?
By Treknologist on 4/9/2012 11:34:36 AM , Rating: 2
According to what was originally reported it plugs into the proprietary connector at the bottom of the Prime and sits flush so it looks like part of the tablet.


RE: usb dongle?
By Treknologist on 4/9/2012 11:39:44 AM , Rating: 2
RE: usb dongle?
By mackx on 4/9/2012 5:36:50 PM , Rating: 2
i assume that the port is on the tablet part and not the dock?


By keefff on 4/9/2012 7:33:55 AM , Rating: 2
Dear .....

Thank you for contacting ASUS.

We are currently not offering any GPS dongles for the Transformer device, and have made no official statements at this time.

If you would like to keep up to date on recent news from ASUS, please refer to ASUS.com, as this will be where to find any announcements which are made.

I'm sorry that we will not be able to assist you further in this matter.

Regards,

Ewan Hunter
Asus Technical Support.
---------- Original Message ----------
From : ......
Sent : 4/7/2012 3:20:11 PM
To : "tsd@asus.com.tw"
Subject : <TSD> Eee Family Eee Pad Transformer Prime TF201

[CASEID=WTM2012040..........]

Apply date : 4/7/2012 3:21:39 PM(UTC Time)

[Contact Information]
*Name : .....
*Email Address : ..........
Phone Number : .......
City : ........
*Country : United Kingdom

[Product Information]
*Product Type : Eee Family
*Product Model : Eee Pad Transformer Prime TF201
*Product S/N : ...........
Place of Purchase : www.very.co.uk
*Date of Purchase : 2012/4/1

*Operating System : Android

[Problem Description]
GPS reception woes: hardware

Please can you confirm am I entitled to receive GPS improving attachment as I my
tablet GPS struggle to find my location?

Kind Regards
......




By Treknologist on 4/9/2012 9:17:48 AM , Rating: 2
I'm not surprised that you got that answer. As it it says on this email, no official statement has been made about this. This is based on an email a tech support person sent a customer. This person posted the email on XDA. Gary, the official ASUS representative on XDA, did say that the cat was out of the bag, however, and that an official statement would be released when he was permitted. You can follow that here:
http://forum.xda-developers.com/showthread.php?t=1...

Insofar as the look of the dongle, it is said to sit flush with the bottom of the Prime making it look like part of the original device. So, making assumptions of how "ugly" the Prime is going to look with this dongle is premature.


By Treknologist on 4/9/2012 11:44:04 AM , Rating: 2
Here's today's update from Gary as posted on XDA:
4/9/2012 Update -

I am in California this week to meet with Google, NVIDIA and others on current software packages and upcoming products so there will be some delays in messages. As for the GPS Dongle program on the TF201, we will make an official announcement (program details and registration) next week.


Is it that big of an issue?
By Adam M on 4/8/2012 6:12:22 PM , Rating: 2
Granted, when you purchase a product with specific features, you expect each feature to work. How many people are really affected here? Those who were really disappointed would have returned the tablet already, those that haven't probably don't care. For me this would be a non issue, I don't really expect to take a hike with my tablet at any point in time. It would never have been a consideration when purchasing a tablet.I have this mini tablet that has great GPS and a great camera, its called my phone.




RE: Is it that big of an issue?
By vol7ron on 4/8/2012 9:41:24 PM , Rating: 2
In many cases that's true, but surely you're aware that you never know what you need, until you need it.


By anandtech02148 on 4/11/2012 8:01:15 PM , Rating: 1
tested this tablet at microcenter, design wised, it holds it own against samsung and apple but android OS is flimsy crap, not a solid gui like IOS. apps look like off the shelf google stuff, why have we not seen a glossy GUI, and apps that can hold its own against ipad 2? this is just powerful hardware that's un-use.




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