Apple CEO Tim Cook Intervenes in Unlocking iPhone 3GS for AT&T Customer in Canada
March 21, 2012 11:01 AM
comment(s) - last by
Apple CEO Tim Cook
The customer couldn't get AT&T or Apple stores to unlock his iPhone, so he went straight to Tim Cook for help
An Apple user recently ran into some trouble when trying to unlock his iPhone through AT&T, but the customer got some help from the top dog himself -- Apple CEO
An AT&T customer was reassigned to Canada for his job, and decided to buy his wife an iPhone 4 while he took her iPhone 3GS. He was hoping to use the iPhone 3GS on a Canadian carrier's pay-as-you-go plan because he already had a BlackBerry that he used for work, but as an avid Apple fan, wanted his iPhone at his side as well.
When visiting AT&T to unlock his iPhone 3GS, AT&T said Apple was the only one who could do so. When visiting Apple for the same reason, Apple said only AT&T
could unlock the device
. He went back and forth hearing the same answers until AT&T finally told him to just jailbreak the iPhone.
The customer, however, didn't want to do that. He enjoyed the Apple user experience, and desperate from trying to achieve this goal with AT&T and Apple stores, the customer went straight to the head of Apple -- he emailed Cook.
A portion of the email is as follows:
Basically AT&T told me that they couldn’t unlock it, only Apple could. I called Apple (but was routed through Apple Canada) and they told me “ask to talk to a supervisor at AT&T because the customer service rep won’t know the process, but AT&T definitely can unlock it”. So I called them back and the supervisor was adamant that they couldn’t help me. “Just jailbreak your phone” was their advice.
I didn’t want to jailbreak my phone, I like Apple’s curated experience and I don’t want to stray from that. However after several more calls to both AT&T and Apple, I made no progress. So I’m turning to you for a final plea.
Cook took the message quite seriously, and contacted AT&T about the matter. He instructed the company to unlock this customer's phone. AT&T confirmed the IMEI's for the iPhone 3GS, then contacted the customer to tell him that it would make an exception for him per Cook's orders. The customer was told to tether his iPhone 3GS to iTunes to finish unlocking his device.
It didn't end there, though. After successfully unlocking his iPhone, the customer received a phone call from Cook's assistant making sure that AT&T followed through with the unlock.
"Mid day my wife sent me an email at work saying, 'Um, Tim Cook's special assistant just called and she wants to know if AT&T has unlocked
yet??? Why does Tim Cook care about your phone?'" said the customer.
9 to 5 Mac
This article is over a month old, voting and posting comments is disabled
3/22/2012 12:50:54 AM
This story doesn't sound plausible to me. AT&T would never do anything evil or greedy.
"People Don't Respect Confidentiality in This Industry" -- Sony Computer Entertainment of America President and CEO Jack Tretton
Apple CEO Tim Cook Fires Back About Asian Suppliers' Worker Abuse Claims
January 27, 2012, 1:15 PM
Apple's iPhone Outsells All Android Phones Combined at Verizon
January 24, 2012, 4:18 PM
Apple Now Selling Unlocked iPhone 4
June 14, 2011, 7:40 AM
Quick Note: Google Chromebooks Now Coming with 1TB of Google Drive Space
November 21, 2014, 1:20 PM
Xiaomi Aims to be #1 Smartphone OEM Within 10 Years, Apple Urges Caution
November 21, 2014, 9:33 AM
Quick Note: Samsung's Request to Dismiss Microsoft Lawsuit is Rejected
November 20, 2014, 12:53 PM
Amazon Offers "The Washington Post" Free for Six Months to Kindle Fire Owners
November 20, 2014, 7:41 AM
Apple Watch Screen Resolution, App Limitations are Laid Bare by Developer Kit
November 19, 2014, 11:31 PM
Apple Replaces “FREE” Label with “GET” on App Downloads in iTunes App Store
November 19, 2014, 5:38 PM
Most Popular Articles
Wal-Mart: Miss Thanksgiving, Get Xbox One + Master Chief Collection for $299
November 17, 2014, 9:40 PM
Nokia Lumia 635 LTE Windows Phone is Only $40 at Best Buy on Black Friday
November 18, 2014, 11:59 AM
Sweden Mulls Labelling "Sexist" Video Games in the Wake of Gamergate
November 17, 2014, 2:00 PM
It's Official: Twitter is Profitable "Junk"
November 16, 2014, 10:45 PM
Austrian Pilots Call Surface 3 Pro Flight Bag a "Dream Come True"
November 14, 2014, 2:00 PM
Latest Blog Posts
Costco Gives Employees Thanksgiving Off; Wal-Mart Leads "Black Thursday" Charge
Oct 29, 2014, 9:57 PM
"Bear Selfies" Fad Could Turn Deadly, Warn Nevada Wildlife Officials
Oct 28, 2014, 12:00 PM
The Surface Mini That Was Never Released Gets "Hands On" Treatment
Sep 26, 2014, 8:22 AM
ISIS Imposes Ban on Teaching Evolution in Iraq
Sep 17, 2014, 5:22 PM
Space Terrorism is a Looming Threat For the United States
Apr 23, 2014, 7:47 PM
More Blog Posts
Copyright 2014 DailyTech LLC. -
Terms, Conditions & Privacy Information