AT&T Contracts Have Always Stipulated Data Throttling Despite Customer Complaints
March 6, 2012 9:54 AM
comment(s) - last by
AT&T's contracts for unlimited data users have always stated that restrictions could be applied
After catching some heat for
throttling unlimited data last month
, AT&T may receive a little less flack due to contract clauses that always stated it had the power to limit such services.
AT&T currently does not offer unlimited data plans for new subscribers. Instead, it
switched to tiered data plans
where a certain amount of data was allotted to customers for a set price. Currently, these plans are set at 300 MB/month for $20, 3 GB/month for $30, or 5 GB/month for $50. However, customers who did have unlimited plans before they were axed had the option to hold onto the unlimited package.
Last year, AT&T said it would throttle unlimited smartphone users starting October 2011, which was set to affect the top 5 percent of heavy data users. AT&T planned to slow data speeds once the customers reached a certain point, but never specified when that point was.
Just last month, AT&T unlimited users took to the internet when some realized that their unlimited data was throttled only after 1-2 GB. Some complained that they received notices from AT&T saying they were reaching their slowed point only after 1.6 GB, and others have said their download speed dropped to 256 Kbps after 3 GB of data.
Now, a website called TOSBack, which tracks changes to the terms of service of different companies, showed that AT&T has had a clause in its contracts regarding unlimited data plan restrictions since 2007 -- right before the iPhone came out.
"AT&T reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage
adversely impacts its wireless network
or service levels or hinders access to its wireless network," said the clause in AT&T's contract from June 26, 2007.
Today's version is quite similar, where section 6.2 points out that AT&T can restrict those who negatively impact its wireless network.
"AT&T reserves the right to (i) deny, disconnect, modify and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited or whose usage adversely impacts its wireless network or service levels or hinders access to its wireless network," said today's AT&T contract.
This article is over a month old, voting and posting comments is disabled
RE: Google definition
3/6/2012 2:56:01 PM
And you are correct, it does cost money for AT&T to upgrade their network, and that money must come from somewhere. However that just explains why AT&T wants to do this, it doesn't give them the contractual right to do so. It seems to me that the important point is that AT&T can throttle uses to protect its network, not to force customer's into changing their contract. Limiting heavy users at peak times is a reasonable way to enforce the contract, but arbitrary limits do not seem reasonable.
"If you look at the last five years, if you look at what major innovations have occurred in computing technology, every single one of them came from AMD. Not a single innovation came from Intel." -- AMD CEO Hector Ruiz in 2007
AT&T Throttling Unlimited Data Users After Only 1-2 GB
February 15, 2012, 9:35 AM
AT&T Doubles Smartphone Upgrade Fee to $36 After Disastrous Q4
February 11, 2012, 5:31 AM
Quick Note: AT&T to Offer New Data Plans Starting Jan. 22
January 18, 2012, 8:21 PM
Apple Won't Let UK Sons Unlock Their Deceased Mother's iPad
March 6, 2014, 12:44 PM
Benchmarks for NVIDIA Tegra K1 Hit the web
March 6, 2014, 8:57 AM
Microsoft's Gates, Nadella, Bates Initially Opposed Nokia Acquisition; Said Microsoft Should Stick with Software
March 5, 2014, 1:33 PM
94% of Old BlackBerry Trade-ins at T-Mobile Favor Other Brands During Special Promotion
March 5, 2014, 12:12 PM
Xbox One March Update Roll Out Begins Today
March 5, 2014, 9:36 AM
Quick Note: Roku Unveils HDMI-based Streaming Stick, Takes on Chromecast
March 5, 2014, 9:22 AM
Most Popular Articles
Mt. Gox Bitcoin CEO Can't Stifle Grin as he Bows in Apology for Bankruptcy
February 28, 2014, 5:00 PM
Report: Microsoft Considering Offering Free “Windows 8.1 with Bing”
February 28, 2014, 10:21 AM
Facebook Kills Popular Messenger App for PCs
March 1, 2014, 4:01 PM
Two More Microsoft Executives Leaving the Company
March 3, 2014, 4:38 PM
USAF Moves Forward With Long Range Bomber Program Despite Budget Crunch
March 4, 2014, 9:44 AM
Latest Blog Posts
Tesla vs. BMW: Who Has the Safer EV?
Feb 1, 2014, 2:56 PM
Justice Leaks Details of Next HTC One Two Flagship Phone
Dec 5, 2013, 4:04 PM
Global Cyber Espionage Concerns Reveal Growing Cyber Armies
Nov 29, 2013, 11:04 AM
Is The Period Becoming an Expression of Anger?
Nov 26, 2013, 2:02 PM
NSA and Congress -- You Will Never Kill the Constitution, It's an Idea
Nov 10, 2013, 2:00 PM
More Blog Posts
Copyright 2014 DailyTech LLC. -
Terms, Conditions & Privacy Information