AT&T Contracts Have Always Stipulated Data Throttling Despite Customer Complaints
March 6, 2012 9:54 AM
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AT&T's contracts for unlimited data users have always stated that restrictions could be applied
After catching some heat for
throttling unlimited data last month
, AT&T may receive a little less flack due to contract clauses that always stated it had the power to limit such services.
AT&T currently does not offer unlimited data plans for new subscribers. Instead, it
switched to tiered data plans
where a certain amount of data was allotted to customers for a set price. Currently, these plans are set at 300 MB/month for $20, 3 GB/month for $30, or 5 GB/month for $50. However, customers who did have unlimited plans before they were axed had the option to hold onto the unlimited package.
Last year, AT&T said it would throttle unlimited smartphone users starting October 2011, which was set to affect the top 5 percent of heavy data users. AT&T planned to slow data speeds once the customers reached a certain point, but never specified when that point was.
Just last month, AT&T unlimited users took to the internet when some realized that their unlimited data was throttled only after 1-2 GB. Some complained that they received notices from AT&T saying they were reaching their slowed point only after 1.6 GB, and others have said their download speed dropped to 256 Kbps after 3 GB of data.
Now, a website called TOSBack, which tracks changes to the terms of service of different companies, showed that AT&T has had a clause in its contracts regarding unlimited data plan restrictions since 2007 -- right before the iPhone came out.
"AT&T reserves the right to (i) limit throughput or amount of data transferred, deny Service and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited above or whose usage
adversely impacts its wireless network
or service levels or hinders access to its wireless network," said the clause in AT&T's contract from June 26, 2007.
Today's version is quite similar, where section 6.2 points out that AT&T can restrict those who negatively impact its wireless network.
"AT&T reserves the right to (i) deny, disconnect, modify and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited or whose usage adversely impacts its wireless network or service levels or hinders access to its wireless network," said today's AT&T contract.
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RE: Google definition
3/6/2012 2:56:01 PM
And you are correct, it does cost money for AT&T to upgrade their network, and that money must come from somewhere. However that just explains why AT&T wants to do this, it doesn't give them the contractual right to do so. It seems to me that the important point is that AT&T can throttle uses to protect its network, not to force customer's into changing their contract. Limiting heavy users at peak times is a reasonable way to enforce the contract, but arbitrary limits do not seem reasonable.
"It looks like the iPhone 4 might be their Vista, and I'm okay with that." -- Microsoft COO Kevin Turner
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