AT&T Throttling Unlimited Data Users After Only 1-2 GB
February 15, 2012 9:35 AM
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Customers are outraged, saying AT&T is just trying to get them to use tiered data plans
Unlimited data plans seem to be a thing of the past for most U.S. carriers. Verizon, AT&T and T-Mobile all
axed their unlimited data options
over the last year, but users who had unlimited data before the plans were cut could typically continue to do so -- except the experience hasn't been so great for AT&T customers.
AT&T currently does not offer unlimited data plans for subscribers. Instead, it switched to
tiered data plans
where a certain amount of data was allotted to customers for a set price, unless they go over that amount, which leads to extra monthly fees.
In 2011, AT&T announced that it was planning to throttle unlimited smartphone users come October 2011. This would only affect the top 5 percent of heavy data users, where their data speeds would be reduced significantly once reaching a certain point.
AT&T never revealed when speeds would slow down for these users, but made sure to notify them via SMS that they were approaching that point. The problem was, unlimited users were noticing that they were reaching this point after only about 2 GB of data used. In some instances, users even received these notices at only 1.6 GB of data used.
"They're coaxing you toward the tiered plan," said Gregory Tallman from Hopatcong, New Jersey, who has an unlimited plan from AT&T for his iPhone 4S. He received a warning from AT&T after only 1.5 GB of data used.
From October until the present, AT&T unlimited data customers have been jumping to forums and news outlets to complain about AT&T's over-the-top throttling. Customers feel they are getting ripped off, since the $30 tiered plan is currently offering 50 percent more data than AT&T's grandfathered unlimited plans.
The kicker is that throttling heavy users doesn't help improve the data network because they typically consume this data during off-peak hours, according to
AT&T announced that it was getting rid of unlimited data plans back in 2010.
T-Mobile followed suit
in May 2011, and
Verizon Wireless killed off its unlimited plans
in July 2011. Sprint is the only remaining provider of unlimited data plans, and insists
unlimited data is here to stay
While unlimited data continues to slowly die off, carriers like
and Verizon Wireless are currently working on offering shared and
family data plans instead
, where users can share one batch of data for various devices such as smartphones, tablets and USB modems for laptops.
But shared data efforts aren’t getting AT&T completely off the hook. Just last week, AT&T announced a crushing blow for users: the
smartphone upgrade fee
doubled from $18 to $36, effective February 12, 2012.
Channel 9 News
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RE: Loving Sprint
2/25/2012 1:10:59 PM
AT&T is absolutely lying when they say they are only throttling the top 5%. My husband and I have a grandfathered account. He regularly listens to a radio show via Pandora and has several times gotten the SMS MSG warning him about usage, although we didn't understand why as his monthly usage was very low. He doesn't text send pictures or much else. We weren't aware of the throttling issue and he did not experience any problems with data usage.. On the other hand, I do all those things and use my GPS almost constantly. I did not get any warnings but I have been throttled to the point of being completely unable to load maps at all. This started back in October, at a time when we were moving. I thought it was a signal problem or something wrong with my phone. It has only been the past couple of weeks that my husband also began having problems - the phone freezes and will not load a map or Google search. So yesterday, when I heard the story of this suit, I had the Aha! moment. I will be filing my suit ASAP. It there are any lawyers out ther who want to spearhead the class action - we would be a great exemplar case. We are not kids who "play" with our phones, we are older retirees who use these "tools" and who have al problems when they do not function. Since we recently moved and I don't know the area yet, I have needed my maps, once to find an urgently needed hospital. Thank goodness ther was someone to give directions. If not, maybe I would be suing for more than just bad service.
"We can't expect users to use common sense. That would eliminate the need for all sorts of legislation, committees, oversight and lawyers." -- Christopher Jennings
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