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Print 22 comment(s) - last by 0ldman.. on Dec 31 at 1:10 PM

Customers can avoid the fee if they setup AutoPay or use ACH payments

If it isn't the banks trying to nickel and dime consumers, there's always some other industry that’s willing to step up to plate and milk customers for a few extra dollars every month. Today, we learn that the largest wireless carrier in the United States, Verizon Wireless, is going to start implementing a $2 convenience fee on payments made over the phone and even online.
 
Customers who pay by electronic check (ACH) and those that enroll in AutoPay using any payment method won't have to worry about the fee. However, if you are one of the old school folks that like to pay by phone or if you for some reason like paying your bills online every month without the use of AutoPay, be prepared to fork over some extra cash.
 
News of the convenience fee comes shortly after Verizon experienced three of data outages across the United States in December alone.


[Source: Droid Life]

Source: Droid Life



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RE: I get charging if you do it over the phone
By wempa on 12/29/2011 2:00:46 PM , Rating: 2
I was thinking the same thing. I can understand charging more for phone payments because it requires human interaction. But charging more for paying online ???? I don't get it. That costs them virtually nothing.


By ctodd on 12/29/2011 3:40:06 PM , Rating: 2
Well, it does cost them because they're most likely outsourcing the credit card processing to another company, and the company charges a small fee. I have to work with one that charges 2% which is pretty good. The reason the phone billing has a similar charge is because they are very likely using the same system you would be using if you were online.


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