Nokia: Our First Windows Phone Isn't Broken, Its Firmware is Broken
December 20, 2011 5:30 PM
comment(s) - last by
"The battery...is fine, a software problem on certain variants is limiting... full battery capacity"
The Nokia Lumia 800 (also known by its
"Sea Ray" codename
) is Nokia Oyj.'s (
) first crack at a Windows Phone 7.5 "Mango" smartphone.
Officially unveiled in October
, it launched without much fanfare in Europe in November 2011 and since has been trickling out to other markets. Generally the phone has received praise for its overall
solid software/hardware design
for failing to be on the cutting edge either in software or in form factor.
Reports emerged in recent weeks complaining that phone's battery was broken and battery life was substandard -- pretty unusual for a Windows Phone. The question quickly became – what could have possibly gone wrong with Nokia’s latest smartphone?
Well Nokia has finally set the record straight, revealing that broken firmware was the culprit and that the battery hardware is just fine. It writes:
On Monday 12th December some of our customers started to comment in various social media that the preloaded diagnostics tool in some of the Nokia Lumia 800 phones was showing lower battery capacity than expected. We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity. We want to stress that this issue has not been found to affect the recently introduced Nokia Lumia 710.
The good news is that as this is a software problem it can be easily resolved. The planned software update in early 2012, as well as including many performance enhancements, will also include a fix that will enable the affected phones to access the total battery capacity. For anyone who does not want to wait for the software update, Nokia can arrange for a replacement phone. Anyone who requires any further clarification should contact Nokia Care (Care contact details and locations can be found at www.Nokia.com/support).
Anyone who wants to know if their phone is affected can run the battery status test from the diagnostics tool already installed on their phone. (The tool is designed for service use and only displays approximate values.) Dialling ##634# opens the diagnostics tool. By accepting the disclaimer and then selecting ‘Battery Status’ from the list of options, anyone will be able to see their available battery charge capacity. If your full charge capacity reads less than 1000 mAh then your phone is affected with this specific issue and you may find it is necessary to charge your phone more frequently than normal. Once the software update has been applied, you should experience much better battery life. In the meantime here are some tips on how to increase your battery performance and you should also make sure you are using the charger that came with the phone, as older chargers may not be as effective at charging the new Nokia Lumia 800.
Expect a patch shortly.
The glitch, as mentioned by Nokia's representative, does not affect the Nokia Lumia 800's sister model, the Lumia 710. And American consumers who aren't shopping for a foreign phone can pay it no mind, as neither model is available in the U.S. at present. The Nokia 710 will be Nokia's first Windows Phone to
launch in the U.S.
, landing in January on T-Mobile for $50 USD (after $50 USD mail-in rebate) with a new 2-year contract.
As previously rumored, Nokia is
sitting out America's 2011 holiday season
on the sidelines.
Somewhat related -- Microsoft Corp.'s (
) Windows Phone smartphones typically have some of the best battery life in the industry, but early models suffered from
a battery-draining glitch
, which also consumed massive quantities of data. The glitch was eventually
to a Yahoo! Inc. (
) app and was
. It seems that those who are the closest to Microsoft have the worst luck when it comes firmware, particularly when batteries are concerned.
Nokia [Lumia 800 battery issues]
[Lumia 710 U.S. launch]
This article is over a month old, voting and posting comments is disabled
RE: Typical Nokia
12/21/2011 10:08:03 AM
I don't know why you all are begrudging this response if this was Apple costomers would get an arrogant response like. "We are investigating complaints of battery issues" Then they will release an update then ack like they weren't at fault or the famous "not our phone you're holding it wrong". Honesty goes a long way and I can respect this response.
"We are going to continue to work with them to make sure they understand the reality of the Internet. A lot of these people don't have Ph.Ds, and they don't have a degree in computer science." -- RIM co-CEO Michael Lazaridis
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