Nokia: Our First Windows Phone Isn't Broken, Its Firmware is Broken
December 20, 2011 5:30 PM
comment(s) - last by
"The battery...is fine, a software problem on certain variants is limiting... full battery capacity"
The Nokia Lumia 800 (also known by its
"Sea Ray" codename
) is Nokia Oyj.'s (
) first crack at a Windows Phone 7.5 "Mango" smartphone.
Officially unveiled in October
, it launched without much fanfare in Europe in November 2011 and since has been trickling out to other markets. Generally the phone has received praise for its overall
solid software/hardware design
for failing to be on the cutting edge either in software or in form factor.
Reports emerged in recent weeks complaining that phone's battery was broken and battery life was substandard -- pretty unusual for a Windows Phone. The question quickly became – what could have possibly gone wrong with Nokia’s latest smartphone?
Well Nokia has finally set the record straight, revealing that broken firmware was the culprit and that the battery hardware is just fine. It writes:
On Monday 12th December some of our customers started to comment in various social media that the preloaded diagnostics tool in some of the Nokia Lumia 800 phones was showing lower battery capacity than expected. We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity. We want to stress that this issue has not been found to affect the recently introduced Nokia Lumia 710.
The good news is that as this is a software problem it can be easily resolved. The planned software update in early 2012, as well as including many performance enhancements, will also include a fix that will enable the affected phones to access the total battery capacity. For anyone who does not want to wait for the software update, Nokia can arrange for a replacement phone. Anyone who requires any further clarification should contact Nokia Care (Care contact details and locations can be found at www.Nokia.com/support).
Anyone who wants to know if their phone is affected can run the battery status test from the diagnostics tool already installed on their phone. (The tool is designed for service use and only displays approximate values.) Dialling ##634# opens the diagnostics tool. By accepting the disclaimer and then selecting ‘Battery Status’ from the list of options, anyone will be able to see their available battery charge capacity. If your full charge capacity reads less than 1000 mAh then your phone is affected with this specific issue and you may find it is necessary to charge your phone more frequently than normal. Once the software update has been applied, you should experience much better battery life. In the meantime here are some tips on how to increase your battery performance and you should also make sure you are using the charger that came with the phone, as older chargers may not be as effective at charging the new Nokia Lumia 800.
Expect a patch shortly.
The glitch, as mentioned by Nokia's representative, does not affect the Nokia Lumia 800's sister model, the Lumia 710. And American consumers who aren't shopping for a foreign phone can pay it no mind, as neither model is available in the U.S. at present. The Nokia 710 will be Nokia's first Windows Phone to
launch in the U.S.
, landing in January on T-Mobile for $50 USD (after $50 USD mail-in rebate) with a new 2-year contract.
As previously rumored, Nokia is
sitting out America's 2011 holiday season
on the sidelines.
Somewhat related -- Microsoft Corp.'s (
) Windows Phone smartphones typically have some of the best battery life in the industry, but early models suffered from
a battery-draining glitch
, which also consumed massive quantities of data. The glitch was eventually
to a Yahoo! Inc. (
) app and was
. It seems that those who are the closest to Microsoft have the worst luck when it comes firmware, particularly when batteries are concerned.
Nokia [Lumia 800 battery issues]
[Lumia 710 U.S. launch]
This article is over a month old, voting and posting comments is disabled
RE: why windows phone
12/21/2011 9:41:36 AM
there is none. windows phones = phail.
"Well, we didn't have anyone in line that got shot waiting for our system." -- Nintendo of America Vice President Perrin Kaplan
Windows Phone 7.5 at Last: Nokia Officially Announces Lumia 800, 710
October 26, 2011, 7:38 AM
Report: Nokia Won't Launch Any WP7 Handsets in U.S. This Year
October 25, 2011, 9:04 AM
Specs of New Nokia WP7 Handset Leak
October 6, 2011, 4:38 PM
Windows Phone Manager Leaves Company After Twitter Posts About Nokia
September 22, 2011, 9:24 AM
Nokia's "Super-Confidential" Windows Phone Struts Into the Spotlight
June 23, 2011, 10:58 AM
LG Looks to Bring webOS to Smartwatches
October 2, 2014, 9:03 AM
Verizon Wireless Unlimited LTE Customers Rejoice; Throttling Campaign Canceled
October 1, 2014, 4:57 PM
Quick Note: Apple's iPhone 6 Billboards are Ironically Bent
October 1, 2014, 4:55 PM
Now Verizon Wireless is Jumping on the "Double Data" Bandwagon
October 1, 2014, 2:50 PM
Sprint Counters AT&T’s Double Data Promotion, Offers Even Larger Data Pools
October 1, 2014, 1:38 PM
Report: Microsoft’s Lumia 530 to Hit T-Mobile This Month for $69 Off-contract
October 1, 2014, 9:10 AM
Most Popular Articles
New AT&T Mobile Share Value "Double Data" Promotion Lasts Through October
September 28, 2014, 8:32 AM
Update: Apple Releases iOS 8.0.2 Update to Make Up for Botched 8.0.1 Release
September 25, 2014, 8:19 PM
Appalling Negligence: Decade-Old Windows XPe Holes Led to Home Depot Hack
September 8, 2014, 8:58 PM
TiVo Mega Features 24TB of Storage, Can Record Three Years* Worth of TV Content
September 8, 2014, 8:45 AM
FBI Outraged That Apple, Google are Adopting Digital "Locks" to Protect Users
September 26, 2014, 1:00 PM
Latest Blog Posts
The Surface Mini That Was Never Released Gets "Hands On" Treatment
Sep 26, 2014, 8:22 AM
ISIS Imposes Ban on Teaching Evolution in Iraq
Sep 17, 2014, 5:22 PM
Space Terrorism is a Looming Threat For the United States
Apr 23, 2014, 7:47 PM
Facebook Aims to Provide Internet to "Every Person in the World" with Drones, Satellites
Apr 1, 2014, 10:20 AM
Retail Mobile Sites Experience Outages in Light of Simplexity's Bankruptcy
Mar 14, 2014, 8:48 AM
More Blog Posts
Copyright 2014 DailyTech LLC. -
Terms, Conditions & Privacy Information