Print 25 comment(s) - last by gregpet.. on Dec 14 at 2:05 PM

Users' laundry list of complaints about the new tablet has Amazon working on software improvements

Amazon's first dip into the tablet arena, the Kindle Fire, was a long-awaited competitor that had many buzzing before its November release. But now that the Fire has been on the market for nearly a month, reviews from users are rolling in and it looks as if the Fire's flame that drove its initial success is burning out.

The Kindle Fire, which was released November 15, 2011, features a 7-inch multi-touch display, a 1 GHz Texas Instruments OMAP 4 dual-core processor, 512 MB memory, 8 GB storage capacity, 802.11n Wi-Fi connectivity, Amazon's own unique version of the Android operating system and a $199 price point.

Many saw the $199 price as a true advantage over other tablets currently on the market, such as the $499 iPad 2. But users are finding that you truly get what you pay for.

So what are the chief complaints exactly? Apparently there's quite a list: the off switch is easy to hit by accident; Web pages take their time loading; the touch screen is not very responsive; there is no external volume control, and others can easily see what you have been doing on the Fire since you cannot edit your history.

According to The New York Times, one-third of 4,500 Fire reviewers have given the device three stars or fewer out of five. Since November 18, five-star reviews have fallen from 50 percent to 47 percent while 13 percent have the device just one star.

"I have spent thousands on your outstanding site," said one review aimed at Amazon CEO Jeff Bezos. "I own and love the original Kindle. When asked about why I would buy a Fire when I had an iPad, I said that half of me wanted to just support your effort and that I believed Amazon just did things right."

However, the customer later said he'd recommend an iPad 2 over the Fire.

In response to all of the negativity, Amazon is planning to release an over-the-air update to Kindle Fire in less than two weeks. The update will address the privacy complaint by allowing users to edit their recent activity on the tablet, and will boost performance and multi-touch navigation.

While the update will address some important software issues, some are already awaiting the successor of the Kindle Fire tablet in hopes of some hardware changes such as external volume controls, a camera, and maybe even a larger screen, since most Web pages are better suited for 10-inch tablet displays.

Sources: The New York Times, The Washington Post

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Happy owner of a Fire
By Denigrate on 12/12/2011 10:24:33 AM , Rating: 2
Hmm, I have a fire. Never accidentally turned it off, and neither have my kids, so I'm wondering how that happens? What "history" can't be edited? Browser history can be cleared currently, just have to be inquisitive and go into this thing called "settings". Only real complaint I have is the onscreen keyboard, which is to sensitive, though I'm getting used to it.

Basically, the Fire is exactly what I thought it would be, and I couldn't recomend spending another $300 for a "better" tablet.

RE: Happy owner of a Fire
By aheck on 12/12/2011 10:31:32 AM , Rating: 2
You can't clear the carousel without returning the device to factory default.

RE: Happy owner of a Fire
By ebakke on 12/12/2011 12:10:11 PM , Rating: 2
Fair enough. Personally, it doesn't bother me, but I can see how people would like the ability to clear that.

RE: Happy owner of a Fire
By Spuke on 12/12/2011 1:23:58 PM , Rating: 2
Mine cost $200, not sure why your cost $300. As for the other issues, mine works just fine. Web pages load quick, touchscreen is responsive.

RE: Happy owner of a Fire
By ShaolinSoccer on 12/12/2011 1:35:52 PM , Rating: 2
He meant he wouldn't spend an additional $300 (which would mean $500) on a tablet.

RE: Happy owner of a Fire
By DrApop on 12/12/2011 11:09:01 AM , Rating: 2
People had the same complaints about the original Kindle page turn buttons. I never had any problem. Must be some pretty big gorilla hands oafish people out there.

One thing i will give Amazon is that they do listen to their customers and really make an effort to respond.

But I have also noticed that with EVERY new Kindle iteration there is a huge/large number of negative reviews alway touting the other guys product. Soon they subside and everything is back to normal.

RE: Happy owner of a Fire
By ebakke on 12/12/2011 12:08:37 PM , Rating: 1
Must be some pretty big gorilla hands oafish people out there.
Do you live in the US? If so, look around my friend. We're surrounded by fatties.

RE: Happy owner of a Fire
By aebiv on 12/12/2011 12:16:20 PM , Rating: 2
Big hands does not necessarily = fatty Mr Troll.

I'm 6'5", if I had tiny little hands like most shorter people, I'd look quite retarded.

Maybe use your brain before you generalize everyone with "gorilla hands."

RE: Happy owner of a Fire
By Denigrate on 12/12/2011 1:48:48 PM , Rating: 3
Sure, but are you a fattie?

RE: Happy owner of a Fire
By aebiv on 12/12/2011 2:24:02 PM , Rating: 2
According to the craptastic BMI scale yes, according to body fat percentage not at all.

RE: Happy owner of a Fire
By ebakke on 12/13/2011 8:52:00 PM , Rating: 2
Dude. Certainly I'm not saying everyone with large hands is obese. Chill out.

....and then look around. My original statement is nothing but truth.

RE: Happy owner of a Fire
By Breathless on 12/12/2011 12:29:30 PM , Rating: 2
mad fatties yo

RE: Happy owner of a Fire
By gregpet on 12/14/2011 2:05:03 PM , Rating: 2
Its a great $200 toy but unfortunately it fails as any type of e-reader. Way too heavy. I would never give up my original Kindle for actual reading.

The external volume issue is real...It is a pain to have to go through menus to adjust the volume.

"Nowadays you can buy a CPU cheaper than the CPU fan." -- Unnamed AMD executive

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