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It's too early in the investigation to know if changes are needed

The Chevrolet Volt is the first and only extended range EV on the U.S. market today. The Volt has been in the spotlight recently after the NHTSA found that two of three vehicles caught fire after side impact testing. One of the vehicles that caught fire didn’t burst into flames until three weeks after the crash test. The other started sparking and smoking immediately after the test.

 
Understandably, GM is eager to get to the root of the problem with the Volt fires. GM's Mary Barra, VP of global product development for GM said, "I have engineers working shoulder-to-shoulder with the NHTSA engineers right now," said Mary Barra, vice president of global product development for GM. "We are looking to say, 'Are there some design changes that we can make — something more robust in this location or that location or this component?'"
 
However, the automaker does note that any changes would need to be rigorously tested both at GM and with outside sources.
 
GM also says that if the investigation determines that changes need to be made to the design of the battery packs, it will make those changes as quickly as possible. She also points out that there still isn't any indication of just how long the investigation into the fires will last.
 
GM's Mary Barra with a Chevrolet Cruze [Source: GM] 

GM is taking the concerns of the roughly 6,000 Volt owners in the U.S. seriously and has offered to loan Volt owners a different vehicle until the investigating is completed. GM has also noted that if a Volt owner wanted to sell their Volt back to GM, it would buy the car back. Originally, it sounded like all the Volt owner had to do was ask and GM would buy their car back. Some statements that Barra made make it sound as though a buyback isn't a given in each case. Barra said, "First, we're going to have a conversation and understand their specific concern."
 
She added, "But if, as we go through that process, we get to a point where we think it's the right thing to do for that customer to protect the customer's satisfaction and show that General Motors puts the customers first, then that's what we'll do."

Source: Detroit News



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Running with their tale between their legs?
By Dr of crap on 12/5/2011 12:49:43 PM , Rating: 2
"First, we're going to have a conversation and understand their specific concern."

"And try and convince them not to sell back to us", should be added to the end of that statement.

They had better get the Cruze and other cars running at higher levels, since they won't be selling may more of these Volts!

Hey, maybe we can give them more money for this car that didn't pan out. You know they're to BIG to fail.
Where have I heard that before, and look what that got us.




By Jedi2155 on 12/6/2011 4:34:28 AM , Rating: 2
Who says we need convincing? Keep in mind that most Volt owners do not see this as an issue for the driver, and that they are the early adopters knowing that there might be issues.

On a Volt forum it seems most of the owners there do not find them afraid and are very unlikely to return the vehicle. I understand that its a biased sample but most people who purchase the Volt right now are still quite biased in their decision to purchase the Volt so it may not be far from the truth in terms of representative sample of the entire Volt owners.

http://gm-volt.com/forum/showthread.php?10307-Are-...
156 Votes and only 2 are considering returning their vehicle.


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