GM Will Buy Volts Back From Any Owner That Asks
December 2, 2011 12:01 PM
comment(s) - last by
Volt side impact crash
GM is going to great lengths to make Volt owners happy
GM and its extended range EV called the Volt have been under fire lately for vehicles that caught fire after crash testing. GM has so far pointed out that it hasn't received any reports of the Volt catching fire in an actual accident despite the incidences in crash testing. The drama surrounding the Volt started in the middle of November when the NHTSA conducted a side impact crash test on a Volt and then parked it in the parking lot.
The Volt sat there for three weeks before
and burning hot enough to damage other vehicles nearby. The resulting fire after three weeks was linked to the battery packs used in the Volt and the NHTSA kicked off an investigation into the Volt. Three more Volts were obtained and out of those three subjected to the same side impact crash tests with simulated rollovers; two of them
had more issues
. One of the cars caught fire within seven days of the test and the other started smoking and throwing sparks immediately after the test.
GM has been upfront with buyers so far and has even offered
until the investigation is complete to any Volt owner that is worried about the risk of fire. GM has now sweetened the deal with GM CEO Dan Akerson saying in a recent interview that GM would purchase back any Volt from an owner that requested it. So far, none of the Volt owners has asked GM to buy their car back.
GM did note that out of the roughly 6,000 Volts sold it had received about 230 calls from concerned owners and that so far 33 Volt owners have asked for loaner cars. GM spokesman Selim Bingol has said, "We're going to do what it takes to make every consumer completely satisfied."
Despite the issues with the Volt and possibility of fire, the car still has the highest satisfaction rate in the automotive market at 93% of owners saying they would buy the car again. That is higher than the 91% satisfaction that owners of the Dodge Challenger and Porsche 911 have expressed.
GM has also noted that it will not hit its 10,000 unit mark for the Volt this year. GM has sold 6,142 Volts so far. Even with the battery fire publicity the Volt sold more than 1,108 units in November for its best month ever. The Volt is selling so well now that some in Washington are wanting to
end the $7,500 tax credit
the Volt offers.
The Detroit News
This article is over a month old, voting and posting comments is disabled
RE: Get out Your Check Books, America!
12/4/2011 7:36:25 PM
But he only addresses the leaches he's been instructed to address. Plenty of leeches he chooses to ignore and even back when he's programmed that way.
"Game reviewers fought each other to write the most glowing coverage possible for the powerhouse Sony, MS systems. Reviewers flipped coins to see who would review the Nintendo Wii. The losers got stuck with the job." -- Andy Marken
Volt May See Increased Nov. Sales; House Republican Looks to Kill $7,500 EV Tax Credit
December 1, 2011, 11:17 AM
GM Offers Loaner Vehicles For Scared Volt Owners
November 29, 2011, 11:20 AM
Chevrolet Volt Flunks Two Out of Three Crash Tests, Triggers Formal Investigation
November 28, 2011, 9:44 AM
Chevrolet Volt Fire Leads to NHTSA Investigation of Lithium Batteries
November 12, 2011, 1:36 AM
Volvo Exec: Each Volvo Sold in U.S. Could Be Sold With Plug-In Hybrid Powertrain
April 18, 2014, 1:33 PM
Nissan Introduces EZ-Charge Cards for New LEAF Owners, Offers Free Charging
April 17, 2014, 2:23 PM
Quick Note: Toyota Attempts to Erase “Boring” Image with ’15 Camry SE Hybrid
April 16, 2014, 11:36 AM
Mazda Bringing SKYACTIV Tech to Miata, Trims 220 Pounds from Chassis
April 16, 2014, 11:20 AM
Direct Auto Sales Bill Fizzles Out in Arizona Senate; Tesla Motors Will Try Again
April 15, 2014, 7:00 PM
BMW Concept X5 eDrive Uses Plug-In Hybrid Tech
April 14, 2014, 9:03 AM
Most Popular Articles
Cities to Carpoolers: Sharing Your Car is Illegal, We Will Seize Your Cars
April 4, 2014, 9:17 PM
iPad Exploiter is Freed by Federal Appeals Court
April 11, 2014, 7:40 PM
A-10 Warthog May Live to Fight Another Day with Support from Lawmakers
April 14, 2014, 9:41 AM
Taiwan's AOU Claims to Have World's Highest-Res. OLED Smartphone Display
April 11, 2014, 1:44 PM
EFF: NSA May Have Used IRC Botnets to Exploit Heartbleed for Last Two Years
April 14, 2014, 4:43 PM
Latest Blog Posts
Facebook Aims to Provide Internet to "Every Person in the World" with Drones, Satellites
Apr 1, 2014, 10:20 AM
Retail Mobile Sites Experience Outages in Light of Simplexity's Bankruptcy
Mar 14, 2014, 8:48 AM
Tesla vs. BMW: Who Has the Safer EV?
Feb 1, 2014, 2:56 PM
Justice Leaks Details of Next HTC One Two Flagship Phone
Dec 5, 2013, 4:04 PM
Global Cyber Espionage Concerns Reveal Growing Cyber Armies
Nov 29, 2013, 11:04 AM
More Blog Posts
Copyright 2014 DailyTech LLC. -
Terms, Conditions & Privacy Information