GM Will Buy Volts Back From Any Owner That Asks
December 2, 2011 12:01 PM
comment(s) - last by
Volt side impact crash
GM is going to great lengths to make Volt owners happy
GM and its extended range EV called the Volt have been under fire lately for vehicles that caught fire after crash testing. GM has so far pointed out that it hasn't received any reports of the Volt catching fire in an actual accident despite the incidences in crash testing. The drama surrounding the Volt started in the middle of November when the NHTSA conducted a side impact crash test on a Volt and then parked it in the parking lot.
The Volt sat there for three weeks before
and burning hot enough to damage other vehicles nearby. The resulting fire after three weeks was linked to the battery packs used in the Volt and the NHTSA kicked off an investigation into the Volt. Three more Volts were obtained and out of those three subjected to the same side impact crash tests with simulated rollovers; two of them
had more issues
. One of the cars caught fire within seven days of the test and the other started smoking and throwing sparks immediately after the test.
GM has been upfront with buyers so far and has even offered
until the investigation is complete to any Volt owner that is worried about the risk of fire. GM has now sweetened the deal with GM CEO Dan Akerson saying in a recent interview that GM would purchase back any Volt from an owner that requested it. So far, none of the Volt owners has asked GM to buy their car back.
GM did note that out of the roughly 6,000 Volts sold it had received about 230 calls from concerned owners and that so far 33 Volt owners have asked for loaner cars. GM spokesman Selim Bingol has said, "We're going to do what it takes to make every consumer completely satisfied."
Despite the issues with the Volt and possibility of fire, the car still has the highest satisfaction rate in the automotive market at 93% of owners saying they would buy the car again. That is higher than the 91% satisfaction that owners of the Dodge Challenger and Porsche 911 have expressed.
GM has also noted that it will not hit its 10,000 unit mark for the Volt this year. GM has sold 6,142 Volts so far. Even with the battery fire publicity the Volt sold more than 1,108 units in November for its best month ever. The Volt is selling so well now that some in Washington are wanting to
end the $7,500 tax credit
the Volt offers.
The Detroit News
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12/4/2011 5:41:35 PM
Good job cherry-picking their quotes out of context.
He's learning from the masters.
12/4/2011 5:56:10 PM
Calling the Volt the "ideal EV solution" is meaningless. I didn't cherry pick. The premise being that EV's are automatically good is blatantly false, so it has no bearing here.
It's like calling the Segway scooter the "ideal scooter solution" for people who only go to their mailbox and back. Well, sure, that's probably true. But it's not relevant to the masses, and frankly, neither is the Volt.
Speaking of cherry picking, he flat out lied and I didn't even call him on it. The Volt is $41k BEFORE rebates.
His argument's lack a context in realism and just plain common sense. That's the problem here.
And really Yash, out of all the times to pull the Fox news bullshit out of your ass, this is one of the most forced attempts by you.
12/4/2011 7:26:34 PM
Speaking of forced attempts, when did I ever saying anything positive about a Chevy?
12/5/2011 9:35:22 AM
This is my last post here, since nobody else cares about our argument. But let's recap.
You said electricity is more "volatile" then gasoline. Then you said gasoline goes up and down, and electricity just goes up. That makes gasoline more volatile.
You said the Volt gets 15-20 miles per charge and has "pitiful" range, and most people would have to use the ICE. No evidence to back up either claim. EPA rates the car at 35 miles per charge.
You said the Prius is $20k less then the Volt. Wrong here. It's $15,505 less before rebates.
You said fuel savings won't begin to accumulate until 5 years after the purchase. This makes no sense.
You accuse me of leaching off my parents, and yet complain about personal attacks against yourself.
You say the Volt uses electricity and thus saves no money, and I already proved incorrect using national average electricity rates.
You said the Volt costs $40,000 after rebate, when it actually costs $31k after rebate.
You take C&D's quote out of context when they are actually strongly in favor of the car.
You accuse me of "flat out lying" and yet post no evidence of me doing so.
What kills me, Reclaimer, is not that we have different viewpoints. It's that you're obviously intelligent enough to think for yourself, and yet you choose to ignore the facts and remain ignorant.
“Then they pop up and say ‘Hello, surprise! Give us your money or we will shut you down!' Screw them. Seriously, screw them. You can quote me on that.” -- Newegg Chief Legal Officer Lee Cheng referencing patent trolls
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