GM Will Buy Volts Back From Any Owner That Asks
December 2, 2011 12:01 PM
comment(s) - last by
Volt side impact crash
GM is going to great lengths to make Volt owners happy
GM and its extended range EV called the Volt have been under fire lately for vehicles that caught fire after crash testing. GM has so far pointed out that it hasn't received any reports of the Volt catching fire in an actual accident despite the incidences in crash testing. The drama surrounding the Volt started in the middle of November when the NHTSA conducted a side impact crash test on a Volt and then parked it in the parking lot.
The Volt sat there for three weeks before
and burning hot enough to damage other vehicles nearby. The resulting fire after three weeks was linked to the battery packs used in the Volt and the NHTSA kicked off an investigation into the Volt. Three more Volts were obtained and out of those three subjected to the same side impact crash tests with simulated rollovers; two of them
had more issues
. One of the cars caught fire within seven days of the test and the other started smoking and throwing sparks immediately after the test.
GM has been upfront with buyers so far and has even offered
until the investigation is complete to any Volt owner that is worried about the risk of fire. GM has now sweetened the deal with GM CEO Dan Akerson saying in a recent interview that GM would purchase back any Volt from an owner that requested it. So far, none of the Volt owners has asked GM to buy their car back.
GM did note that out of the roughly 6,000 Volts sold it had received about 230 calls from concerned owners and that so far 33 Volt owners have asked for loaner cars. GM spokesman Selim Bingol has said, "We're going to do what it takes to make every consumer completely satisfied."
Despite the issues with the Volt and possibility of fire, the car still has the highest satisfaction rate in the automotive market at 93% of owners saying they would buy the car again. That is higher than the 91% satisfaction that owners of the Dodge Challenger and Porsche 911 have expressed.
GM has also noted that it will not hit its 10,000 unit mark for the Volt this year. GM has sold 6,142 Volts so far. Even with the battery fire publicity the Volt sold more than 1,108 units in November for its best month ever. The Volt is selling so well now that some in Washington are wanting to
end the $7,500 tax credit
the Volt offers.
The Detroit News
This article is over a month old, voting and posting comments is disabled
12/2/2011 7:46:48 PM
This is one of the most reasonable conversations I've seen on Anandtech regarding anything related to GM this year. I can't believe this hasn't degraded into a rant about Government Motors and how it's Obama's fault because he wants to burn people so he can justify government run health care.
Where's the crazy guys? I'm missing it.
You keep talking like rational human beings and I'm going to have to stop coming here for amusement.
RE: Reasonable Conversation
12/3/2011 11:12:54 AM
Sorry. I was at work, subsidizing the Department of General Motors.
"The Space Elevator will be built about 50 years after everyone stops laughing" -- Sir Arthur C. Clarke
Volt May See Increased Nov. Sales; House Republican Looks to Kill $7,500 EV Tax Credit
December 1, 2011, 11:17 AM
GM Offers Loaner Vehicles For Scared Volt Owners
November 29, 2011, 11:20 AM
Chevrolet Volt Flunks Two Out of Three Crash Tests, Triggers Formal Investigation
November 28, 2011, 9:44 AM
Chevrolet Volt Fire Leads to NHTSA Investigation of Lithium Batteries
November 12, 2011, 1:36 AM
Watch Out Valets, Corvette is Offering "Baby Monitor for Your Car"
August 19, 2014, 5:05 PM
GM Concedes That the Cadillac ELR Doesn’t Really Compete with the Tesla Model S
August 15, 2014, 5:42 PM
Ford Partners with DTE Energy to Deploy MI’s Largest Solar Installation
August 14, 2014, 10:57 AM
Thanks to Support from Dealers, Pennsylvania Paves Way for Tesla Direct Sales
August 12, 2014, 10:17 AM
GM to Bring More Diesel Vehicles to U.S. Market Despite Laggard Cruze Diesel Sales
August 7, 2014, 2:44 PM
Second Generation Chevrolet Volt to Bow at 2015 Detroit Auto Show
August 7, 2014, 10:46 AM
Most Popular Articles
Apple Scores Patents, Preps New Reversible USB Plug for iPhone 6 Connector
August 18, 2014, 1:32 PM
New AMD Fusion-Based Laptop From HP to Pack a Punch at $199
August 18, 2014, 4:13 PM
BlackBerry Reinvents Itself, Prepares for Potential Smartphone-Free Future
August 18, 2014, 7:51 PM
New Photos Show “Assembled” iPhone 6, Protruding Camera Ring
August 20, 2014, 2:32 PM
Lumia 830 Gets Major Upgrades Including New 20.1 Megapixel Toshiba Sensor
August 15, 2014, 6:00 PM
Latest Blog Posts
Space Terrorism is a Looming Threat For the United States
Apr 23, 2014, 7:47 PM
Facebook Aims to Provide Internet to "Every Person in the World" with Drones, Satellites
Apr 1, 2014, 10:20 AM
Retail Mobile Sites Experience Outages in Light of Simplexity's Bankruptcy
Mar 14, 2014, 8:48 AM
Tesla vs. BMW: Who Has the Safer EV?
Feb 1, 2014, 2:56 PM
Justice Leaks Details of Next HTC One Two Flagship Phone
Dec 5, 2013, 4:04 PM
More Blog Posts
Copyright 2014 DailyTech LLC. -
Terms, Conditions & Privacy Information