GM Offers Loaner Vehicles For Scared Volt Owners
November 29, 2011 11:20 AM
comment(s) - last by
The recent battery fires caused by NHTSA crash tests have some Volt owners worried about their safety
General Motors' Chevrolet Volt has had some battery issues lately that need to be ironed out with the National Highway Traffic Safety Administration (NHTSA), but until those troubles are resolved, GM is offering a Volt owner loan program.
Earlier this year, the Volt, an extended-range electric vehicle, underwent a series of crash tests at a NHTSA facility in Wisconsin. Three weeks after a side-impact crash test on May 12,
a Volt caught fire
while parked at the testing facility. The incident prompted the NHTSA to launch an investigation of the safety of the Chevrolet Volt and lithium batteries.
Just two weeks ago, the
NHTSA conducted three more side-impact tests with three separate Volts
over the course of November 16, 17 and 18. The November 16 test went well with no complications, but the November 17 test resulted in a fire one week after the test. The November 18 test resulted in smoke and sparks emitting from the battery.
The test results have caused Volt customers to worry about their safety when using the EV. According to
The Detroit News
, GM has only received about 10 calls from Volt owners regarding the safety issues, but none of them have requested a new vehicle.
But that isn't stopping GM from offering a Volt owner loan program anyway in order to ease the minds of its customers. The new program will allow concerned Volt owners to contact their Volt advisor and obtain a replacement GM vehicle until the Volt issues are dealt with.
"A vehicle loan program of this nature is well beyond the norm for a preliminary investigation, and it underlines our
commitment to the vehicle and its owners
," said Mark Reuss, president of GM North America. "These steps are the right ones to take regardless of any immediate impact on our operations."
In addition to the Volt owner loan program, GM has announced that it is working with the NHTSA on possible changes to better protect the battery pack in the event of an accident. If a battery pack is pierced by steel or another ferrous metal, the hot lithium will cause a fire if not handled properly or drained.
"We're working with NHTSA so we all have an understanding about these risks and how they can be avoided in the future," said Mary Barra, senior vice president of GM Global Product Development. "This isn't just a Volt issue. We're already leading a joint electric vehicle activity with Society of Automotive Engineers and other automotive companies to address new issues, such as this protocol of depowering batteries after a severe crash."
General Motors Co.
The Detroit News
This article is over a month old, voting and posting comments is disabled
What is the loaner car?
11/29/2011 11:44:17 AM
If safety is a concern, definitely not loaning out another Volt. What has comparable gas mileage and space to this vehicle in the GM lineup? Not a Cruze, guess a Malibu. But would expect a Corvette or CTS due to the issue. Assuming GM is also handing out gas cards too.
RE: What is the loaner car?
11/29/2011 12:46:15 PM
The Cruze Eco is rated at 42 mpg, which is almost 30% higher than the Malibu. If I had a volt and I wanted a loaner, I'd expect a Cruze Eco and/or a gas card.
"There's no chance that the iPhone is going to get any significant market share. No chance." -- Microsoft CEO Steve Ballmer
Chevrolet Volt Flunks Two Out of Three Crash Tests, Triggers Formal Investigation
November 28, 2011, 9:44 AM
CA Volt Drivers to Receive $1,500 Rebate, HOV Access; GM Charges EVs via Solar Tree
November 17, 2011, 10:45 AM
Chevrolet Volt Fire Leads to NHTSA Investigation of Lithium Batteries
November 12, 2011, 1:36 AM
Ford, Toyota, and Universal Pictures Celebrate "Back to the Future Day' in Style
October 21, 2015, 4:19 PM
Consumer Reports Flexes Muscle, Hits Slumping Tesla Motors Stock
October 20, 2015, 4:13 PM
Debunked: Beneath the Lies, Nigerian "Pee Generator" Is Still Pissing Into the Wind
October 19, 2015, 7:53 PM
Hot Air? President Obama, G7 Pledge to Eliminate Most Fossil Fuel Use by 2100
June 8, 2015, 5:40 PM
Study Predicts Self-Driving Vehicles Could Rake in Billions
March 6, 2015, 8:34 AM
Dual-Motor Tesla Model S P85D's "Insane Mode" Shocks Passengers
January 28, 2015, 11:18 PM
Latest Blog Posts
Sceptre Airs 27", 120 Hz. 1080p Monitor/HDTV w/ 5 ms Response Time for $220
Dec 3, 2014, 10:32 PM
Costco Gives Employees Thanksgiving Off; Wal-Mart Leads "Black Thursday" Charge
Oct 29, 2014, 9:57 PM
"Bear Selfies" Fad Could Turn Deadly, Warn Nevada Wildlife Officials
Oct 28, 2014, 12:00 PM
The Surface Mini That Was Never Released Gets "Hands On" Treatment
Sep 26, 2014, 8:22 AM
ISIS Imposes Ban on Teaching Evolution in Iraq
Sep 17, 2014, 5:22 PM
More Blog Posts
Copyright 2016 DailyTech LLC. -
Terms, Conditions & Privacy Information