Hewlett-Packard contends that is doing
some damage to Dell's dominance in the direct PC sales business.
It was recently reported by DailyTech that Dell's US market share
from 32% to 29.8% in the first quarter while HP saw its share rise to
18.5% (possibly due to the removal of one CEO).
HP Vice President of Personal Systems
Alberto Bozzo states that his company is providing a higher quality
of service to its large business customers and that's the reasoning
behind its recent sales surge. From CNET:
"We are displacing Dell in most of
the bigger and strategic accounts. Most of our large customers are
dissatisfied customers from Dell. They were dissatisfied with the
services that haven't been delivered, delivery times and with the
quality of the product. Customers are asking to buy directly from us
because of the quality of service of the direct relationship,"
Not surprisingly, Dell takes issue with
any claims that HP is encroaching into its portfolio of large
business customers. "According to IDC results for the fourth
quarter in 2005, Dell held a 44.4 percent share of PCs shipped to
large business customers (those with greater than 500 employees) in
the U.S., compared to HP's 21.9 percent," stated Dean Cline, a
senior Manager at Dell.
quote: HP sells systems with AMD processors and that gives HP a price/profit advantage over DELL
quote: Where's that AMD price advantage again?
quote: Umm after a year or so of use w/ power consumption
quote: not to mention I'd take an A64 3200+ any day of the week over a 3.2gHz P4 for business taksks.
quote: Business machines sit idle 95% of the time
quote: They use their Intel systems internaly, not their AMD systems
quote: And you know this how?
quote: Because I make annual trips to HP Houston and Colorado, and those facilities only have Intel based systems installed (except for labs, of course).
HP claims that is is nabbing Dell's large business customers