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This might be just what Google has in mind with Hangouts for businesses

Of all the computer firms out there, Dell has taken to using social network more than many. Dell has used Twitter and Facebook to offer discounts and other special promotions. Dell is also looking at ways to improve its customer service using other methods than tradtional phone calls and email. One of the methods that Dell is looking at is using the new Google+ Hangouts for video chat service.

The tip that Dell is considering Google+ Hangouts for customer service comes from CEO Michael Dell. Over the weekend Dell posted a comment on Google+ that read, "I am thinking about hangouts for business. Would you like to be able to connect with your Dell service and sale teams via video directly from Dell.com?"

Gigaom reports that Dell had hundreds of positive comments about the possible use of Google+ Hangouts. The idea of being able to have a group of people video chat with a customer service agent at once is appealing and the Hangouts chat could also allow the customers to help each other solve issues.

As it stands now, there is no way for Dell to integrate Google+ Hangouts into its website since the service is still by invite only. However, Google is said to be evaluating how it could integrate brands and businesses into Google+. Dell's idea would certainly be a good way to integrate the service.

Google+ was unveiled last month and so far, it has about 10 million usersDailyTech's Tiffany Kaiser offered first impressions of the service earlier this month.

Google reported last week that so far over a billion items have been shared on Google+. There have been some predictions that the service might hit 20 million users by the coming weekend.





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