Print 25 comment(s) - last by The Raven.. on Jul 11 at 10:55 PM

HP's Jon Rubinstein

HP TouchPad

HP doesn't want its [mis]fortunes in the smartphone market to spillover to the tablet market  (Source: Nielsen)
Rubinstein has heard the complaints from reviewers and says that HP is working to make things right

Reviews for HP's TouchPad starting coming in last week, and the opinions were decidedly in the "mixed" category. While many reviewers praised the overall webOS 3.0 experience, there were plenty of performance problems and bugs to be found. In addition, there is a lack of quality to apps to be found for the TouchPad, which has to go up against more seasoned tablets running iOS and Honeycomb.

Rather than simply ignore or laugh in the face of criticism like Apple, former Palm CEO and current HP exec Jon Rubinstein has heard the complaints from reviewers and is on a mission to stomp out existing issues with the platform. Rubenstein sent an email to his employees that addresses the problems with webOS 3.0 on the TouchPad and notes how the early reviews mirror those of a certain operating system release from Apple. 

Here's the email in its entirety courtesy of PalmCentral:


Today we bring the HP TouchPad and webOS 3.0 to the world.  The HP team has achieved something extraordinary – especially when you consider that it’s been just one year since our work on the TouchPad began in earnest.  Today also marks the start of a new era for HP as our vision for connected mobility begins to take form - an ecosystem of services, applications and devices connected seamlessly by webOS. 

If you’ve seen the recent TouchPad reviews you know that the industry understands HP’s vision and sees the same potential in webOS as we do.  David Pogue from the New York Times says “there are signs of greatness here.” (I’ve included links to David’s review and others below.) You’ve also seen that reviewers rightly note things we need to improve about the webOS experience. The good news is that most of the issues they cite are already known to us and will be addressed in short order by over-the-air software and app catalog updates.  We still have work to do to make webOS the platform we know it can be, but remember…’s a marathon, not a sprint.

In that spirit, Richard Kerris, head of worldwide developer relations for webOS, reminded me yesterday of the first reviews for a product introduced a little over ten years ago: 

 "...overall the software is sluggish" 

"...there are no quality apps to use, so it won’t last" 

"'s just not making sense...." 

It’s hard to believe these statements described MacOS X - a platform that would go on to change the landscape of Silicon Valley in ways that no one could have imagined.

The similarities to our situation are obvious, but there’s also a big difference. Like David Pogue, our audiences get that webOS has the potential for greatness. And like me, they know that your hard work and passion, and the power of HP’s commitment to webOS, will turn that potential into the real thing.

The OS X comparison seems like an apt one, although the initial OS X release was a v1.0 consumer operating system and webOS for the TouchPad is now up to v3.0.

In addition, Rubinstein's efforts to quickly improve upon the shortcomings of HP's latest tablet platform should be welcome news to webOS fans and potential customers who are being courted by the likes of Apple and Google. 

HP, like fellow competitor RIM, is going to find it increasingly hard to compete in this sector having come so late to the party. Apple has already carved out a lion's share of the market with the iPad. Google's Honeycomb-based tablets are starting to feed on the table scraps leftover. That currently leaves RIM and HP looking to grab a few crumbs that are left on the floor. 

However, just as RIM’s smartphone market share started heading south as Android smartphones gained in strength (and variety), there is still hope that at least one or two additional tablet platforms will have a fair shake at taking a sizable chunk of the market.

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RE: I have my doubts
By The Raven on 7/6/2011 11:09:03 AM , Rating: 2
We were willing, whilst being a bit irritated, to support the long haul.
So you are running Linux on your Mac?

Talent is worth supporting IMO. Not for-profit organizations. The profit is the way that you "support" them.
If they can't handle that, then they are not worth "supporting".

FOSS projects like VLC, Blender, etc. need "support".

Apple and MS can screw themselves if they fall on hard times.

By your logic, you should pour your money into MS's pockets so that they make Windows better.

</freetard rant>

RE: I have my doubts
By The Raven on 7/6/2011 4:13:05 PM , Rating: 2
Thanks for your response Tony, but you miss my point. I was not arguing with you. I'm simply wondering why anyone (like you) would "support" a failing company.
Again you are missing my point. I am not saying that being a Mac fan, or a Windows fan or a WebOS fan is good or bad or anything. I am just saying that it was palpably true that there were a lot more Mac fans willing to give MacOSX support while it developed than there are WebOS fans now.

Well I am saying that. It is stupid to be a fan of a company unless you are part of that company. These companies run around paying every celebrity and their dog to promote their products. Consumers don't need to be doing that. It reminds me of when you go to any company's merch store and try to buy a t-shirt. You walk around advertising for them, but you typically have to pay as much as an abtractly designed t-shirt. It should be subsidised for what the consumer does for them as a billboard.

Sorry for the confusion. It was a bit off topic(s) ;-)

RE: I have my doubts
By Pirks on 7/6/2011 4:53:31 PM , Rating: 2
It is stupid to be a fan of a company unless you are part of that company
Most retarded remark ever. I'm a big fan of iD and Visceral, American McGee etc etc, although I'm in no way affiliated with them, I own a few tees promoting them, and I even promoted Dark Knight once wearing tee with ugly Joker's mug around for like three months, 'cause I'm a big fan of Chris Nolan and Heath Ledger too. I've bought a few tees of Sucker Punch recently since this movie is the first one that totally blew me away since Matrix and Dark Knight times. And I will promote Cruel and Unusual Films as well when I have a chance to buy their swag since these are the best film makers IMHO since early Tarantino and Rodriguez days (From Dusk Till Dawn anyone? ;)

Again, I'm doing this and promoting the companies and people behind them while I'm not affiliated with them.

You should understand that people are fans of companies and people because they love what these companies do. Visceral made Dead Space so I promote their stuff with my tees even though I'm like 2000 miles from them and will never be a part of that great studio. Same for all the other companies, including Apple.

Shit, I'd even promote MS if they made something cool and I loved it, why not? I DON'T HAVE TO BE AN MS EMPLOYEE TO DO THAT.

Got it?

RE: I have my doubts
By The Raven on 7/11/2011 10:55:04 PM , Rating: 2
You should understand that people are fans of companies and people because they love what these companies do.
Well that is what I'm saying. If you like what they do then buy their work. If you don't like their work then you won't buy it. It is the work that people are fans of. I am a huge Star Wars fan but I hate George Lucas. I like Gary Glitter's music maybe but I'm not a fan of the child pornographer himself. It is the work that is important. The company can change over time or in a heartbeat and then you are still a fan? No.

Did you throw away your Heath Ledger shirts after he died? I'm guessing no since they obviously serve a purpose other than to promote Heath's career (i.e. you are a fan of the work). If you did throw them away then maybe you are right. But that isn't what the majority of people do out there.

And if you have a "10 Things I Hate About You" t-shirt I'll just shut up now ;-)

But Tony is saying that people continued to be fans of Apple's even after they put out crap. So why are they fans? Nostalgia? I say again, stupid. That is like being a fan of George Lucas after the Star Wars prequels and the latest Indy sequel. Yeah we should support more of that. Great idea.

If you like Win7 then be a Win7 fan by buying the OS (and a unsubsidized t-shirt). Why would you care if MS turns it around after a bad outing? That is my point. All you care is that someone comes up with an OS that meets your needs enough to invest your time/money in and you shouldn't really care who does it. I kind of get what you are saying and I understand where you are coming from, but I think I didn't make myself clear. Sorry.

I currently hold Honda and BMW in high regard and you could consider me a fan, but as soon as I get a piece of trash from them, I am no longer a fan. It is every company for himself. Stay pointlessly faithful like Tony? No thank you.

With Linux and other FOSS I have had reletively low expectations that have constantly been exceeded and so I continue to support such projects.

And also like you I am a fan of id's work and business practices and I speak highly of them every chance I get. If you want more of something, promote it. You are right on.

"Intel is investing heavily (think gazillions of dollars and bazillions of engineering man hours) in resources to create an Intel host controllers spec in order to speed time to market of the USB 3.0 technology." -- Intel blogger Nick Knupffer

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