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Dennis Durkin  (Source: bloomberg.com)
Microsoft says it isn't taking advantage of Sony's poor position, but is doing everything it can to up its security

Internet security has become one of the largest web-related concerns now that 2011 has been riddled with major corporate and government hacks. Since January 4, hacker groups like LulzSec (Lulz Security), Anonymous and Goatse Security have attacked Gmail accounts, Bank of America, Lockheed Martin Corp., and government sectors in the United States, Tunisia, the United Kingdom and Spain. 

The gaming community was not safe, either. On April 20, Sony's largest international databases -- the PlayStation Network (PSN) and the Sony Online Entertainment (SOE) databases -- went offline due to a massive security breach that compromised the personal information of millions of users. Sony announced the breach on April 26, and admitted that millions of customers' credit card numbers were stolen and put up for sale on the internet as well. This led to several PS3 returns around the world in exchange for Xbox 360's. 

Even though Sony has fully restored PSN worldwide, the entire experience has made some gamers uneasy about sharing their personal information again. According to Dennis Durkin, COO and CFO of Microsoft's Interactive Entertainment Business (IEB), what happened to Sony's PSN was tragic, and even though the situation spurred PS3 returns for Xbox 360's, Microsoft did not look at the experience as a way of obtaining personal gain.

"It's bad for the industry that this has happened to Sony," said Durkin in an interview with IndustryGamers. "It's very damaging. So we don't wish that upon anybody and you've seen we've been actually pretty quiet on the subject because we don't want to appear to even be looking to be taking advantage of somebody else's situation like that. That's just not in our DNA."

While Microsoft sympathizes with Sony's position, it also wants to let Xbox Live users and Microsoft users in general know that the company is doing all it can to protect user's security

"Over time, all of the bets Microsoft is making are about cloud bets," said Durkin. "We want customers to feel confident about the quality of service they're getting, the reliability they're getting, the security of the data that they have and the security of the private information that they have. As a company, you can look back eight, nine years ago, when Bill Gates wrote his Trustworthy Computing Memo that basically said, 'We need to change the way we architect our products and it has to be designed into the way we architect our products and services.' So it's in our DNA, across the company. This is not just an IEB thing."

Durkin also warned that customers need to learn from the PSN experience and take preventative measures to insure their security as well, such as monitoring passwords and making sure they're different across all websites.

The bottom line for Microsoft, of course, is that it's working to keep its online services like Xbox Live safe for users, and that Sony's recent mishaps shouldn't prevent the gaming community from doing what they love: game.

"[Xbox Live] is obviously very important to our consumers," said Durkin. "It's part of the value proposition of why consumers buy our gaming consoles.”



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Interesting
By RjBass on 6/23/2011 11:50:11 AM , Rating: 5
I wonder how long it will take now for Microsoft to be hacked. Just making a comment about it is like welcoming the hackers to your doorstep it seems.




RE: Interesting
By FITCamaro on 6/23/2011 11:58:46 AM , Rating: 3
I agree. Shut up. Otherwise you're just taunting them.


RE: Interesting
By Pirks on 6/23/2011 12:07:18 PM , Rating: 4
It'd be more interesting and waaaay waaayyyy more entertaining to see iCloud hacked, imagine Jobs's face telling ppl "uh we "just work", we "don't have viruses" and Tony Swash says "99.99% malware is for Windows"... BUT... uh... err..." ...

...well that'd be lotsa lulz for sure :))) Much more lulz than if MS were hacked. But I'm pretty sure Apple security team is top notch and those LulzClowns won't be able to touch it. They are good only for taking down sites whose admins are total morons, but this is not the case for Apple for sure. Hopefully for MS too.


RE: Interesting
By Mitch101 on 6/23/2011 12:14:15 PM , Rating: 2
They would bury it with a comment and wave of the hand that the internet couldn't handle the traffic due to popularity. Now go an rethink your life and buy the new mac book.


RE: Interesting
By therealnickdanger on 6/23/2011 2:40:07 PM , Rating: 3
A tip to the wise:

If you have your Xbox Live Gamertag tied to your Hotmail account, you should know that a breach of your Hotmail account may result in your GT being suspended as well. If someone gains control of your Hotmail, they can change your passwords, making recovery impossible. The way Microsoft deals with it is to lock down everything, including your GT, thus cutting off any possibility of reclamation. Hotmail itself has non-existent support.

Use a non-Microsoft e-mail account as your passport just in case. That way, if your e-mail gets hacked, you won't lose your GT. It recently happened to my friend and after hours on the phone with Xbox support, there was nothing they could do to help her except give her a new Gamertag, losing all achievements and settings.

Also, use 10+ digit passwords, mixing alphas, numbers, and special characters, when possible.


RE: Interesting
By fredgiblet on 6/23/2011 3:55:42 PM , Rating: 3
quote:
The way Microsoft deals with it is to lock down everything, including your GT


And then investigating the stolen account and returning it to you. Not saying it's a bad idea to use a non-MS e-mail, but you don't have to resort to lies to make a good argument for that.


RE: Interesting
By SlyNine on 6/24/2011 4:00:57 PM , Rating: 2
I had my hotmail account locked down once. They then returned it back to normal after awhile. No big deal.


RE: Interesting
By SlyNine on 6/24/2011 4:01:24 PM , Rating: 2
I had to respond to them first though.


RE: Interesting
By tlbj6142 on 6/23/2011 12:41:55 PM , Rating: 5
Maybe they are making a challenge. It could be on purpose. Once they saw what happened to Sony they probably did a very deep check of their own stuff. Now they must feel they have everything in order, so they make a comment like this to bring on the attacks. All while carefully watching 247. If they are breached, the PR is no worst than Sony. Which means they have lost nothing.

If they aren't breached, they are full of confidence!


RE: Interesting
By quiksilvr on 6/23/2011 1:28:26 PM , Rating: 2
And my excrement tastes like chocolate. You can say anything and wish it to be true all you want. If they get hacked and exposed after saying "we are taking all necessary precautions", its egg on face no matter how you try to spin it.


RE: Interesting
By Mitch101 on 6/23/2011 4:15:17 PM , Rating: 2
quote:
And my excrement tastes like chocolate. You can say anything and wish it to be true

Please tell me you dont wake up, try it, and say not today.

Your comment had me cracking up but id wish for it to be gold.


RE: Interesting
By ClownPuncher on 6/23/2011 6:44:34 PM , Rating: 2
That's stupid, you can't eat gold. At least not turd sized gold.


RE: Interesting
By Smilin on 6/23/2011 3:45:04 PM , Rating: 5
Every interview I've seen with the XBL folks shows them being careful with their words.

"is my data safe?"
"....."
"is my data as safe as it can be"
"nothing is 100%, but yes, it's as safe as it can be"

Then of course you get dipshts in the media totally distorting these words until it becomes "you can't mess with us!"

So the "Shut up" should be directed and crappy bloggers and journalists who are just painting a target on XBL users who haven't done a thing wrong.


RE: Interesting
By BSMonitor on 6/24/2011 10:14:35 AM , Rating: 2
quote:
I agree. Shut up. Otherwise you're just taunting them.


Really, because the quote says Microsoft is staying quiet on the subject. They are sympathetic to Sony.

How do you translate this to them running their mouths?? He was asked a question in a interview.

FIT you truly are an idiot.


RE: Interesting
By Mitch101 on 6/23/2011 12:11:38 PM , Rating: 4
Whos to say they haven't been trying? The hacking community will only crow about successes if they are failing you wont hear about it from either party.

Either way Im glad Microsoft is internally auditing their security as any major corporation should do on a frequent basis.


RE: Interesting
By Smilin on 6/24/2011 9:37:37 AM , Rating: 2
I'm pretty sure MSFT like the Pentagon, some banks, and other targets are getting hammered day in and day out.

Are they 100% secure? No such thing. They've got a lot of toughened scar tissue over the years though.

You would have to be reeeeaaaly good to get in but almost godlike to get in, get data, and get out without getting caught and sent to jail.

If I was hacking I would find a safer target.


RE: Interesting
By kleinma on 6/24/2011 10:38:55 AM , Rating: 2
MS gets over 1 million hacking attempts a day to their various internet properties.


RE: Interesting
By Smilin on 6/24/2011 11:29:59 AM , Rating: 2
That wouldn't surprise me, but where did you read that?


RE: Interesting
By Spookster on 6/23/2011 12:41:03 PM , Rating: 2
And who's to say if the hackers haven't already breached Microsoft and Xbox live and just haven't made any public announcements of it yet.


RE: Interesting
By Mitch101 on 6/23/2011 1:25:32 PM , Rating: 3
Those are hackers you should be scared of. The ones that get in and out and you never hear about then 6 months later you get e-mails about a bank loan you took for 30K you haven't made any payments on and no one ever knew they were there.

The current ones going on are about exposure of bad security. We can probably say they haven't gotten into Microsoft because they would have crowed by now.

Something about Microsoft screaming like Arnold in Predator "Come get me! Im right here!" says go ahead spring my trap.

In the end its already having a positive effect that I hope many more companies than Microsoft are taking serious and verifying security. Probably everyone except local government/social security.


RE: Interesting
By Reclaimer77 on 6/23/2011 1:40:19 PM , Rating: 4
MS is not antagonizing the hackers in any way. They are speaking to their consumers. It's a good move.

Besides, Xbox live has been the target of hacks ever since it's creation. Believe it. Many have tried, all have failed. MS doesn't mess around when it comes to network security.

The hackers are the criminals, here. MS, or anyone, should be able to say whatever they want without fear. They aren't the ones doing anything wrong.


RE: Interesting
By mondo1234 on 6/23/2011 3:27:08 PM , Rating: 2
As long as they dont tie it to the Danger, they should be ok

http://www.computerworld.com/s/article/9139218/Mic...


RE: Interesting
By kamel5547 on 6/24/2011 10:03:08 AM , Rating: 2
MS has one advantage... they have been a big target for a very long time and are probably attacked on an hourly basis if not mroe frequently. Its one of the advantages they've developed over the years that many vendors have not had to deal with until recently (as evidenced by the common exploits being used against Sony and others (exploits that should have been corrected long ago).


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