Ex "Duke Nukem Forever" PR Firm Speaks Out About Threatening Tweet
June 22, 2011 2:27 PM
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Jim Redner explains what led to the tweet that got him fired from 2K Games
"Duke Nukem" fans
waited nearly two decades
for the follow up to "Duke Nukem 3D," which was released in 1996. Now that its successor, "Duke Nukem Forever," is finally here, many are wishing it would go back where it came from and stay there.
Such negative reviews did not sit well with
the Redner Group
, which is a video game PR company founded by Jim Redner in April 2009. Until recently, 2K Games was a client of the Redner Group, and the PR company was responsible for promoting and marketing "Duke Nukem Forever." But after Redner read a particularly nasty review of the game, he used Twitter to vent his frustration and 2K Games fired the Redner Group.
"Too many went too far with their reviews...we r reviewing who gets games next time and who doesn't based on today's venom," said Redner's tweet.
This comment stirred the journalistic community, who saw Redner's tweet as a threat that whoever gives 2K Games' titles a bad review will be blacklisted from receiving video games for review in the future.
Now, Redner has appeared as a
guest columnist on
to give a lengthy explanation of why he said what he said, and to clarify a few points. He described the particular review as being hateful and negative instead of fair, which led him to write the tweet.
"Opinions are never wrong," said Redner. "Reviews, when backed by fact, are always correct regardless of the score. The reviewer's story was downright mean spirited. It's as if the reviewer had a grudge and finally found an outlet to unleash his hostile brand of negativity. The review goes so far as to disparage the people who poured thousands of irreplaceable hours of their life, spent absent from families and loved ones, into the creation of this game."
While he did say that his actions were inappropriate and that he overreacted, Redner also defended his act by saying it was done out of an "act of passion." He explained that he was particularly tired and frustrated that evening, and made a rash decision to vent on Twitter where 15 million people can see what he says.
"It was a brain fart of epic proportions that registered on the social media Richter scale," said Redner.
"First and foremost, I do not support the McCarthy era notion of blacklisting. My tweet was not some social media form of the Waldorf Statement. I never used the word blacklist in my tweet. The term appeared in a story on
. I said that there were
some reviews that had gone too far
and that I was going to re-evaluate our reviews process (it was just one review and it wasn't even the lowest scored review). I have already apologized for my blunder and I will not do so again."
Redner went on to describe what it took to promote "Duke Nukem Forever," such as traveling from writer to writer to spread the word, hunting for clips, sending copies of the game to reviewers and meeting all client needs.
"'Duke Nukem Forever' was a labor of love for me,'" said Redner.
Redner also described the selection process when mailing copies of the game to writers. He noted that publishers do not
to send copies of games to reviewers. They have the right to select who they want to send it to just like writers have the right to write any review they please. He mentioned that the selection process is based on past coverage, past dealings and personal information gathered from certain writers, like their likes and dislikes as far as gaming goes. This selection process was not "blacklisting" certain writers, as other reports have pointed out.
"It is my job to generate consumer awareness and excitement through positive media attention in order to drive sales," said Redner. "I had handpicked certain key editors that I felt would enjoy the game for what it is. I based my selections on previous coverage and personal conversations. It is a selection process. The idea was to generate the highest possible cumulative scores for the game at launch."
Overall, Redner believes a particular review (which remains unnamed by Redner) had gone too far in regards to the poor review given to
"Duke Nukem Forever."
He believes writers can write poor reviews, but not to the extent of the anonymous review he speaks of. He mentioned that he still respects the honest and fair journalists he has worked with over the years, and wishes he had gone about this a different way.
"In hindsight, what I should have done was contact that writer directly and had an adult conversation about the issue, as I have done in the past," said Redner.
This article is over a month old, voting and posting comments is disabled
Make a crappy product...
6/22/2011 3:38:02 PM
...get a crappy review.
Not exactly rocket science. This is an excellent example of the power of the internet used to help consumers save their hard earned dollars. I no longer buy products until I have read a review due to the 'junk' that companies put out. Gamespot gave it a 3.5 and members gave it a 5.9 and that pretty much indicates it's another junk title.
Thanks and keep it coming reviewers!
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