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MyFord Touch  (Source: egmcartech.com)
Ford and other automakers' newest technologies will be rated this Thursday when J.D. Power and Associates releases its annual initial-quality study, which is based on consumer opinions

When it comes to in-car communications and entertainment systems, it's no secret that MyFord Touch is the problematic one of the bunchConsumer Reports has said that the system is too complex and distracting due to its lack of tactile buttons and knobs as well as its voice recognition system. In addition, the fact that its screens are partially controlled by two steering-wheel-mounted five-way switches doesn't help its case either. 

Now, auto reviewers aren’t the only ones hating on MyFord Touch, and MyFord Touch isn't the only Ford technology being criticized. Consumers are now throwing in their two cents, and it's not looking favorable for some of Ford's newest technologies.

While not all consumers who have tested MyFord Touch dislike it, many have complained that the system reboots randomly and has trouble responding to voice commands. In addition, some of is features confuse consumers, even though Ford dealerships offer courses on how to use the system. The good news is that many revisions are in development and will be "phased in" over the next year. 

Aside from technical issues, safety advocates worry that the system will distract drivers too easily causing accidents. 

Others have also mentioned problems concerning Ford's PowerShift dual-clutch automatic transmission, which can be found on the 2011 Fiesta and the 2012 Focus. The PowerShift combines two manual transmissions where one clutch controls first, third and fifth gears while the second clutch controls second, fourth and sixth gears. The idea behind the system is to enable more efficient shifting in order to improve fuel economy. 

Despite its best intentions, the system isn't perfect. Consumers have noted that the system overall is "jerky" with unexpected shifts. Also, the National Highway Traffic Safety Administration noted that "huge metallic noises" occurred when downshifting at low speeds, and "dangerous gear changes" made the vehicle surge and eventually stall. 

"The Focus is a little slow to find the right gear as you're slowing from 50 miles per hour," said David Champion, director of Consumer Reports' auto test center in East Haddam, Connecticut. 

But Ford spokesman Richard Truett assures that the PowerShift is just a "different type of transmission" that uses actuators and solenoids to change gears electronically, and that it just takes some getting used to. 

"Consumers will hear different sounds and experience different sensations," said Truett. "But that's normal. We chose the PowerShift because it helps deliver outstanding performance and best-in-class 40 miles per gallon fuel economy." 

Ford and other automakers' newest technologies will be rated this Thursday when J.D. Power and Associates releases its annual initial-quality study. The study is based on consumer judgment after 90 days of ownership, and consumers are to point out any problems they encounter.



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RE: Easy for a Ford executive to say...
By JediJeb on 6/21/2011 12:28:34 PM , Rating: 2
quote:
The only thing Ford is good at is making Ranger's and F-150's for uninformed rednecks. Notice they didn't put this trans setup in THOSE.


Funny. Those uninformed rednecks probably buy older trucks so they can actually work on them at home resulting is massive savings in maintenance over the 10+ years they will own them. The really uninformed people out there are the ones that will buy the shiny new thing on the market then spend a fortune keeping it working until they can "upgrade" in a couple years, all the while being stuck in a constant cycle of making perpetual payments and taking a loss on each upgrade.


RE: Easy for a Ford executive to say...
By YashBudini on 6/21/2011 7:09:25 PM , Rating: 2
quote:
Those uninformed rednecks probably buy older trucks so they can actually work on them at home resulting is massive savings in maintenance over the 10+ years they will own them.

So you're saying the old phrase "necessity is the mother of invention" doesn't exist in your world?


By JediJeb on 6/22/2011 11:32:52 AM , Rating: 2
On the contrary, most people I know invent their own ways to keep older vehicles going out of the necessity of not being able to afford the new ones being sold today.


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