acquisition by AT&T, Inc (T) seemingly impending, many customers
of Deutsche Telekom AG's (DTE) T-Mobile
USA phone carrier are already jumping ship. T-Mobile USA yesterday
announced new pricing that may give some a bit of extra incentive to stay,
while giving others all the more reason to jump ship.
I. The Cap
The bad news is that T-Mobile has officially killed its "unlimited"
data plan. In that regard T-Mobile is following in the footsteps of
AT&T, who ditched unlimited data plans last June.
Verizon Communications, Inc.'s (VZ),
the nation's largest carrier (before the T-Mobile merger closes, at least) with
104+ million subscribers will also phase out its unlimited data plan this
summer, and has already started capping data usage on its 4G LTE
network. Like T-Mobile, Verizon will pad this blow with new family
T-Mobile's new tiered data plan offers 200 MB for $15 USD/month or 2 GB for $20
T-Mobile's tier extends higher, though with a 5 GB per month allowance
for $30 USD/month, or a 10 GB allowance for $60 USD/month.
Rather than imposing overage charges, T-Mobile is merely bumping the offender's
connection down to 2G and letting them languish at slow data speeds until the
billing quarter is over or they pay to upgrade their data plan.
To be fair, T-Mobile's "unlimited" data might not have been so
unlimited after all. The carrier was caught last August throttling its unlimited plan connections and
sued in California court. After the news broke, T-Mobile confessed that
it indeed intended to throttle "unlimited" connections if they were
used past 5 GB.
II. Family Plans
To soften the blow of killing unlimited data; T-Mobile is unveiling some pretty
competitive family deals.
Individual plans currently have tiered pricing for voice allowances of 500,
1,000, or unlimited minutes. The new family plans will have voice
allowances of 1,000, 2,000, or unlimited minutes.
Similarly, the individual plan offers unlimited texts for $10 USD/month; the
family plan will offer unlimited texting for $20 USD/month. Similarly,
the data plans cost twice as much when shared on a family plan.
A family plan starts with 2 lines, but costs $10 USD/month to add more lines.
Up to 5 lines can be on a single family plan.
The results are a fairly competitive pricing scheme that narrowly beats
AT&T in pricing (for example, family plan texting costs $30 USD/month on
AT&T). It still remains to be seen how the plan stacks up against
Verizon's updated rates, which it plans to unveil this summer.
III. 4G Where Art Thou?
We've said it before and we'll say it again, no matter how much T-Mobile wishes
it, its "4G" isn't true 4G. Rather its a 3.5G tech (HSPA+)
rebranded by clever marketers.
T-Mobile's HSPA+ network fails to deliver the full speeds promised by the HSPA+
specification, much as current true 4G wireless networks
from Verizon and Sprint Nextel Corp. (S)
do. But as the base HSPA+ spec is significantly lower than the 4G spec,
real world imperfect HSPA+ generally is slower than real world imperfect 4G
T-Mobile's pricing certainly makes it more attractive than AT&T, who is
also putting off the upgrade to true 4G, opting to rebrand its own HSPA+ as 4G
as well. But the plan may seem less attractive when Verizon unveils its
own pricing on true 4G data.
IV. Sprint -- The Last Hope
All the market movement leaves Sprint as the last hope for unlimited smartphone
Sprint is arguably the best deal on the market, offering unlimited talk,
text, and data (+4G) for $99.99 USD/month.
In many regions you'll pay at least $35 USD in local taxes and fees, so your
real world phone bill with Sprint will end up at around $135 USD/month for a
connection with 4G. By contrast a non-4G, 10 GB capped
connection, with fees will be around $155 USD/month on T-Mobile ($120 USD/month
T-Mobile's family plans also look even more miserable in the face of Sprint's.
At 2-line unlimited talk, text, and 10 GB data family plan without 4G
will cost you $220 USD/month pre-fees on T-Mobile. That same plan will
cost you $190 USD/month, pre-fees on Sprint.
So Sprint’s plans give you unlimited data, true 4G access in some reasons, and
cost $20 USD less for individual plans and $30 USD less for family plans.
But if you needed any more incentive to ditch T-Mobile, Sprint is offering $125 USD to customers who switch from a
All of this sounds somewhat like an ad or promotion, but it's just the plan
facts -- Sprint is far and away the most affordable carrier and the only
carrier to still be fighting the good fight with unlimited data.
Now there are a couple caveats -- in some regions Sprint's network isn't quite
as strong as Verizon and AT&T (the same could be said of T-Mobile).
Note that in some areas the reverse is true, but nationwide AT&T and
Verizon tend to be strongest in coverage. Also Sprint's executive
leadership has suggested that they may
impose data caps at some point, though for now they're content to
leave their connection uncapped.
Sprint current has only 51 million customers, far less than the 129.8 million
that T-Mobile + AT&T have and 104 million on Verizon. But it would
seem likely that some customers at least who had stuck with T-Mobile for the
free data may jump ship to Sprint.
quote: So if I were Judge Judy, I'd say you were guilty as charged, but they are certifiably irresponsible and ill-natured and don't deserve a penny or your continued patronage.If I were running the place and didn't want to be perceived as a vampire sucking money from my customers, I would automatically shut off the service once a certain limit was reached (could be set by the customer) but I should not give out so much money knowing that I might not be able to 1) collect all the money and 2) retain a typically good customer.
quote: You're nice. I wouldn't have paid them. Instead, I would have told them to piss down a river. Yeah, it mighta been a hit on my credit, but, whatever.
quote: Charging >40x your rate for overage data is abusive. If it's REALLY that expensive you should just cut off customers' connections or offer special connections that allow for overages for select customers who would actually expect and be willing to pay for them.