backtop


Print 3 comment(s) - last by Belard.. on May 16 at 7:12 PM

900-some units affected by faulty OS build

Research In Motion just can't escape bad press lately. After a weak launch of its much-anticipated BlackBerry PlayBook tablet, the Canadian firm lowered its second-quarter profit outlook as a result.

Now, there are reports of a PlayBook recall. According to an official statement from RIM to Crackberry, the recall affects only about a thousand of the tablets that were shipped with a flawed OS build. 

The full statement from RIM:

RIM determined that approximately one thousand BlackBerry PlayBook tablets (16 GB) were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up. 

The majority of the affected devices are still in the distribution channel and haven't reached customers. RIM is working to replace the affected devices.

In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance. 

Crackberry has also posted all the affected serial numbers

If the PlayBook goes on to sell the 3 million units analysts expected it to pre-launch, then a recall affecting 900-some units is quite minor. If RIM can get to most of the units before they get into consumers' hands, that would diminish the harm even further.  

Still, though, it's another speed bump for a company that is in desperate need of some positive news.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

Common
By Mitch101 on 5/16/2011 10:16:01 AM , Rating: 2
This might be a small batch but bad software loads or really blackberry software issues are quite common with RIM. I personally think they are pushing out too many devices too quickly hoping one sticks and gains traction against the droids and iphone but the tiny screen blackberries aren't cutting it any more among users who have phones that blow away the blackberry devices. Before someone references the storm the battery life and overall experience is mediocre however I do hear good things about the thunderbolt from users.

I think the best move by RIM is them conceding that they might not be the mobile device of choice and are going to be more open and on other platforms. See Below. Still Im not sure how this will play out over ActiveSync.
------------

Device Management Solution to Provide Security, Management, and Control of BlackBerry Devices, Plus Secure Management for Other Mobile Devices

Waterloo, ON – Research In Motion (RIM) (Nasdaq: RIMM, TSX: RIM) is announcing today plans for a multi-platform BlackBerry Enterprise Solution for managing and securing mobile devices for enterprises and government organizations. The solution will make available the market-leading management, security and controls of BlackBerry® Enterprise Server and BlackBerry® Enterprise Server Express for BlackBerry® devices plus, through RIM’s pending acquisition of ubitexx (creator of the ubi-Suite device management solution), the solution is expected to incorporate secure device management for Android and iOS based devices and tablets, all managed from a single web-based console.

“The multi-platform BlackBerry Enterprise Solution is designed to address a growing market and respond to requests from enterprise customers who want a secure multi-platform device management solution from a company that already delivers the gold standard for enterprise mobility,” said Peter Devenyi, Vice President, Communications Platform Group at Research In Motion. “We recognize the opportunity to continue leading in the enterprise market by providing customers with a common platform to help simplify the management of a variety of mobile devices.”

The single web-based console is being designed to provide IT administrators with a simple and efficient way to distribute software and manage policies, inventory, security and services for BlackBerry devices, as well as other mobile devices. IT administrators will be able to manage devices over-the-air, including activating devices, distributing software and applications, locking or wiping devices, enforcing and resetting device passwords, setting IT policies, and managing optional mobile applications for end users. Certain features are expected to remain exclusive to BlackBerry devices because such capabilities are built into the design of a device’s operating system. Examples include RIM’s industry-leading push technology, network and data usage efficiency, behind-the-firewall access to enterprise applications and systems, and many of the over 550 IT policies available through BlackBerry Enterprise Server. The recently-released BlackBerry® Balance™ technology (see separate press release issued today), which supports the use of a single smartphone for both work and personal purposes without compromising the security of corporate content or the privacy of personal content, will also remain exclusive to BlackBerry devices.

Overall, as is largely understood in the enterprise market today, organizations can expect a range of security, manageability and controls depending on different device platform capabilities, with some devices further limited by the design of their operating system.

The multi-platform BlackBerry Enterprise Solution will be comprised of optional architectural components based on the configuration of an organization’s mobile deployment and their operational needs. Optional components will include BlackBerry Enterprise Server and BlackBerry Enterprise Server Express for BlackBerry devices, and a separate, secure device management server for Android and iOS devices (based on the foundation of ubi-Suite from ubitexx). It will be possible to deploy multiple components in a virtualized environment on a single server.

Note: Registration for a product preview of the ubitexx solution is open today at www.ubitexx.com/preview.

The multi-platform BlackBerry Enterprise Solution is planned for general availability later this year.

About Research In Motion
Research In Motion (RIM), a global leader in wireless innovation, revolutionized the mobile industry with the introduction of the BlackBerry® solution in 1999. Today, BlackBerry products and services are used by millions of customers around the world to stay connected to the people and content that matter most throughout their day. Founded in 1984 and based in Waterloo, Ontario, RIM operates offices in North America, Europe, Asia Pacific and Latin America. RIM is listed on the NASDAQ Stock Market (NASDAQ: RIMM) and the Toronto Stock Exchange (TSX: RIM). For more information, visit www.rim.com or www.blackberry.com.




"The Space Elevator will be built about 50 years after everyone stops laughing" -- Sir Arthur C. Clarke

Related Articles













botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki