PSN Outage Spurs PlayStation 3 Returns in UK
May 13, 2011 6:25 AM
comment(s) - last by
More customers are trading their PS3's for Xbox 360's
A little over a month ago, Sony was
sitting in a good position
with over 50 million PlayStation 3 units sold worldwide. But after the recent security breach, customers are getting fed up and even began trading their PS3's for Xbox 360's.
The PlayStation 3 is Sony's third home video game console in the PlayStation series, and was released in 2006. One of its most notable features is its online gaming service called the PlayStation Network (PSN), which offers online multiplayer gaming and digital media delivery. But on April 20 of this year, the network went down after millions of users' personal information and even credit card numbers were stolen in a
massive security breach
. Sony didn't announce what had happened until April 26.
Now, retail numbers are beginning to show the customer's frustrations. According to different video game retailers around the world, gamers have been trading their PS3's for Xbox 360's at an increasing rate, and have even switched pre-orders of certain game titles from PS3 to Xbox 360.
"In the first week of downtime we did not really see any major change in sales or trades," said an anonymous UK retailer. "However, from the second week onwards we have seen an increase of over 200 percent on PS3 consoles being traded in, split almost 50/50 between those trading for cash and those taking a 360 instead."
According to UK retailers, the week ending March 16 showed that 49 percent of users bought
"Call of Duty: Black Ops"
for Xbox 360 while only 37 percent bought the PS3 version. At the end of the following week, 52 percent of bought the PS3 version while only 40 percent bought the Xbox 360 version.
But after April 20, these numbers began changing. In the week ending April 30, 59 percent of "Black Ops" sales went to the Xbox 360 while 30 percent went to the PS3. Last week, 66 percent of users bought the Xbox 360 title while 24 percent bought the PS3 title.
In addition to "Call of Duty: Black Ops," another popular game, "FIFA 11," saw a decline in PS3 versions. In the week ending April 16, Xbox 360 had 49 percent of the sales while PS3 had 37 percent, and the week after, Xbox 360 stayed at the top with 46 percent and PS# at 34 percent. The numbers became more obvious in the week ending April 30 with Xbox 360 at 52 percent and PS# at 26 percent, and last week with Xbox 360 at 49 percent and PS3 at 21 percent.
"At the end of each month, people come to sell their consoles," said Tom Mestdagh, from Belgian indie Gameswap. "People that need money [to pay bills]. What's different this time around is that they are bringing in PS3's together with all their games and they don't want money, they want an Xbox 360. In every case it is because of 'Black Ops' and/or 'Modern Warfare 2.' We're just ten days into the month and already we have an increase of 200 percent in PS3's coming into the store compared to all of March. Normally we sell them really fast, but not this time. We've only sold 30 to 40 percent of our inventory right now."
Reports also noted that PSN customers are upset with how Sony has handled this issue, and they've even stopped complaining about the charges for Xbox Live. Customer satisfaction is undoubtedly at a low, and Sony's problems
only seem to be getting worse
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RE: Fair-weather gamers
5/14/2011 10:14:44 AM
At least Microsoft let's me know that there is a problem and they are working on a solution. I got an email from Sony that said they were hacked, my personal information was probably stolen, and good luck! It took about four weeks later and pressure from Congress before Sony started to give a damn about the millions of users it effected. And let's not kid ourselves the only reason Sony ever did ANYTHING for us is because Congress was threatening to bitch-slap them.
Sorry but Windows may have security problems but the vast majority of these problems are operator-error related and when Microsoft screws up they generally have your back. Red Ring of Death? Pretty crappy console engineering but Microsoft backed up their mistake with a 3 year warranty. Make up for the mistake and the users who went through 10+ consoles? Hell no but it was a hell of a lot more than Sony was interested in offering.
As a matter of fact I do see people lining up to file class action lawsuits against FaceBook and Michaels. Where have you been?
At the end of the day Sony has been crapping on me as a PS3 customer for over a year. I already own a Wii and a 360 on top of my PS3 but I can guarantee you the next time around I won't be supporting a Sony console.
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