PSN Outage Spurs PlayStation 3 Returns in UK
May 13, 2011 6:25 AM
comment(s) - last by
More customers are trading their PS3's for Xbox 360's
A little over a month ago, Sony was
sitting in a good position
with over 50 million PlayStation 3 units sold worldwide. But after the recent security breach, customers are getting fed up and even began trading their PS3's for Xbox 360's.
The PlayStation 3 is Sony's third home video game console in the PlayStation series, and was released in 2006. One of its most notable features is its online gaming service called the PlayStation Network (PSN), which offers online multiplayer gaming and digital media delivery. But on April 20 of this year, the network went down after millions of users' personal information and even credit card numbers were stolen in a
massive security breach
. Sony didn't announce what had happened until April 26.
Now, retail numbers are beginning to show the customer's frustrations. According to different video game retailers around the world, gamers have been trading their PS3's for Xbox 360's at an increasing rate, and have even switched pre-orders of certain game titles from PS3 to Xbox 360.
"In the first week of downtime we did not really see any major change in sales or trades," said an anonymous UK retailer. "However, from the second week onwards we have seen an increase of over 200 percent on PS3 consoles being traded in, split almost 50/50 between those trading for cash and those taking a 360 instead."
According to UK retailers, the week ending March 16 showed that 49 percent of users bought
"Call of Duty: Black Ops"
for Xbox 360 while only 37 percent bought the PS3 version. At the end of the following week, 52 percent of bought the PS3 version while only 40 percent bought the Xbox 360 version.
But after April 20, these numbers began changing. In the week ending April 30, 59 percent of "Black Ops" sales went to the Xbox 360 while 30 percent went to the PS3. Last week, 66 percent of users bought the Xbox 360 title while 24 percent bought the PS3 title.
In addition to "Call of Duty: Black Ops," another popular game, "FIFA 11," saw a decline in PS3 versions. In the week ending April 16, Xbox 360 had 49 percent of the sales while PS3 had 37 percent, and the week after, Xbox 360 stayed at the top with 46 percent and PS# at 34 percent. The numbers became more obvious in the week ending April 30 with Xbox 360 at 52 percent and PS# at 26 percent, and last week with Xbox 360 at 49 percent and PS3 at 21 percent.
"At the end of each month, people come to sell their consoles," said Tom Mestdagh, from Belgian indie Gameswap. "People that need money [to pay bills]. What's different this time around is that they are bringing in PS3's together with all their games and they don't want money, they want an Xbox 360. In every case it is because of 'Black Ops' and/or 'Modern Warfare 2.' We're just ten days into the month and already we have an increase of 200 percent in PS3's coming into the store compared to all of March. Normally we sell them really fast, but not this time. We've only sold 30 to 40 percent of our inventory right now."
Reports also noted that PSN customers are upset with how Sony has handled this issue, and they've even stopped complaining about the charges for Xbox Live. Customer satisfaction is undoubtedly at a low, and Sony's problems
only seem to be getting worse
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RE: Why stick with Sony?
5/13/2011 9:57:43 AM
It may just be because I'm getting sick of FPS games, but I put MLB The Show and Heavy Rain quite a bit ahead of Gears and Halo for exclusives. Forza is supposed to be a heavy exclusive, but I haven't tried it yet as I'm more inclined to play Mario Kart and NFS. The two consoles are quite similar right now, and I agree with the assumption that they will be similar next generation, as well. When the time comes around again, I'd be lying if I said I won't be favoring Sony. But if the next Microsoft console has the right title lineup (as well as 3D gaming), they could convince me to pick up the next XBox (almost certainly as a side console to the PS4, though).
RE: Why stick with Sony?
5/13/2011 10:13:24 AM
I never realised Heavy Rain was a Sony PS Exclusive, which is probably says more about Sony's PR department than anything. I've pretty much had my fill of FPS games too, it was just that Halo and Gears were 2 xBox exclusives that came to mind right away, that I know are also very very popular.
It'll be interesting to see how many PlayStation exclusives Sony can keep their hands on in the future though. This sort of incident will not just be being registered in the minds of users, but also in the minds of developers too, who are hardly big fans of where Sony went with their hardware this time, if all the talk of developing for the PS3 being a relative pain, is true.
RE: Why stick with Sony?
5/13/2011 11:17:48 AM
Yeah, it'll be real interesting to see how exclusives will play out in the next few years. I've heard MS likes to buy contracts for short-term exclusivity in the form of an earlier release date, but we're starting to see this trend of 3rd party entire-exclusivity falling by the wayside and exclusive titles coming primarily from first party subsidiary dev teams. I doubt Sony (or either console for that matter) would lose support from a big player like Activision, ZeniMax, or Rockstar, but such a loss would really damage their future library.
And I definitely wish more people knew about Heavy Rain. Even though I own the game, I keep the demo installed on my PS3 just in the case that I've brought my PS3 to someone else's house and they haven't heard of or played it yet. That game and the original Portal were two breaths of very fresh air to the industry.
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