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More customers are trading their PS3's for Xbox 360's

A little over a month ago, Sony was sitting in a good position with over 50 million PlayStation 3 units sold worldwide. But after the recent security breach, customers are getting fed up and even began trading their PS3's for Xbox 360's. 

The PlayStation 3 is Sony's third home video game console in the PlayStation series, and was released in 2006. One of its most notable features is its online gaming service called the PlayStation Network (PSN), which offers online multiplayer gaming and digital media delivery. But on April 20 of this year, the network went down after millions of users' personal information and even credit card numbers were stolen in a massive security breach. Sony didn't announce what had happened until April 26. 

Now, retail numbers are beginning to show the customer's frustrations. According to different video game retailers around the world, gamers have been trading their PS3's for Xbox 360's at an increasing rate, and have even switched pre-orders of certain game titles from PS3 to Xbox 360.

"In the first week of downtime we did not really see any major change in sales or trades," said an anonymous UK retailer. "However, from the second week onwards we have seen an increase of over 200 percent on PS3 consoles being traded in, split almost 50/50 between those trading for cash and those taking a 360 instead."

According to UK retailers, the week ending March 16 showed that 49 percent of users bought "Call of Duty: Black Ops" for Xbox 360 while only 37 percent bought the PS3 version. At the end of the following week, 52 percent of bought the PS3 version while only 40 percent bought the Xbox 360 version.

But after April 20, these numbers began changing. In the week ending April 30, 59 percent of "Black Ops" sales went to the Xbox 360 while 30 percent went to the PS3. Last week, 66 percent of users bought the Xbox 360 title while 24 percent bought the PS3 title. 

In addition to "Call of Duty: Black Ops," another popular game, "FIFA 11," saw a decline in PS3 versions. In the week ending April 16, Xbox 360 had 49 percent of the sales while PS3 had 37 percent, and the week after, Xbox 360 stayed at the top with 46 percent and PS# at 34 percent. The numbers became more obvious in the week ending April 30 with Xbox 360 at 52 percent and PS# at 26 percent, and last week with Xbox 360 at 49 percent and PS3 at 21 percent. 

"At the end of each month, people come to sell their consoles," said Tom Mestdagh, from Belgian indie Gameswap. "People that need money [to pay bills]. What's different this time around is that they are bringing in PS3's together with all their games and they don't want money, they want an Xbox 360. In every case it is because of 'Black Ops' and/or 'Modern Warfare 2.' We're just ten days into the month and already we have an increase of 200 percent in PS3's coming into the store compared to all of March. Normally we sell them really fast, but not this time. We've only sold 30 to 40 percent of our inventory right now."

Reports also noted that PSN customers are upset with how Sony has handled this issue, and they've even stopped complaining about the charges for Xbox Live. Customer satisfaction is undoubtedly at a low, and Sony's problems only seem to be getting worse.

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RE: Why stick with Sony?
By Hiawa23 on 5/13/2011 9:21:15 AM , Rating: 3
I am sorry, this might be going overboard. I own both consoles, I primarily only use my PS3 for blu-ray, & exclusives, don't really like PSN, so I rarely play it online, own about 16 games for it. I own 90 360 games & love Xbox Live but I wouldn't trade in the PS3 for it just cause PSN was down a few weeks. I have seen no hits on the credit card I use for my Playstation account so other than no internet on the PS3, this really hasn't affected me much, & it's hard for me to fathom why many would trade it in for the 360. Sony will fix this...

RE: Why stick with Sony?
By Hiawa23 on 5/13/2011 9:26:54 AM , Rating: 2
Like I said I use mine for SP, & bluray on the PS3, online on the 360 so I baffled why many would trade the console just cause online was down a few weeks. Go out get some fresh air, do something constructive until it comes back up. I bought Socom 4 so I hope it comes back up soon so I can play that online.

RE: Why stick with Sony?
By Manch on 5/13/2011 9:49:30 AM , Rating: 2
Talk about a let down! SOCOM 4 sucks tho so you're not missing anything. They turned it into a BF/COD rip off. You're not missing anything.

RE: Why stick with Sony?
By Alexvrb on 5/13/2011 10:16:16 PM , Rating: 3
You just admitted that you don't use the PS3 online much, and yet you're saying PSN being down isn't a big deal. See the problem here? If you used PSN daily to play games with your homies, you'd be pissed off too. Especially if a lot of the games you play are multi-platform games, and your bro is LOLing at you and playing on 360 or PC.

But that's not what bothers me. What bothers me is that they were running unpatched software with inadequate security measures and known vulnerabilities. So they're guilty of being incompetent, for starters. Then they "found a text file" that "implicates Anonymous". So they're also either liars or stupid, maybe both.

RE: Why stick with Sony?
By Aloonatic on 5/13/2011 9:29:43 AM , Rating: 2
I'm not saying "quick, everyone trade in your PS3 NOW", just that when it comes to choosing which console to buy next time, what's going to be keeping all but the most fanatically loyal PlayStation users on Sony bus? Assuming that the next gen consoles are pretty similar in spec, as is usually the case.

I don't play on-line enough to care about whether I can get on-line to play CoD, but if that's the main reason why you got the console, along with other playing games on-line (like FIFA) then maybe it's not so silly, seeing as this problem has no real end date in sight and Sony have hardly filled their customers with confidence about whether they definitely know what is going one.

Maybe these CoD loving kids just don't believe the Sony's claims that the PSN will be up by the end of the month (which is still a while away) after being told that it would be up again soon not long ago, and all the press releases and comments from Sony where they don't even seem to know exactly what has been hacked and copied. Hardly confidence inspiring stuff from Sony Towers.

"We shipped it on Saturday. Then on Sunday, we rested." -- Steve Jobs on the iPad launch

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