Print 51 comment(s) - last by nikon133.. on May 16 at 12:52 AM

More customers are trading their PS3's for Xbox 360's

A little over a month ago, Sony was sitting in a good position with over 50 million PlayStation 3 units sold worldwide. But after the recent security breach, customers are getting fed up and even began trading their PS3's for Xbox 360's. 

The PlayStation 3 is Sony's third home video game console in the PlayStation series, and was released in 2006. One of its most notable features is its online gaming service called the PlayStation Network (PSN), which offers online multiplayer gaming and digital media delivery. But on April 20 of this year, the network went down after millions of users' personal information and even credit card numbers were stolen in a massive security breach. Sony didn't announce what had happened until April 26. 

Now, retail numbers are beginning to show the customer's frustrations. According to different video game retailers around the world, gamers have been trading their PS3's for Xbox 360's at an increasing rate, and have even switched pre-orders of certain game titles from PS3 to Xbox 360.

"In the first week of downtime we did not really see any major change in sales or trades," said an anonymous UK retailer. "However, from the second week onwards we have seen an increase of over 200 percent on PS3 consoles being traded in, split almost 50/50 between those trading for cash and those taking a 360 instead."

According to UK retailers, the week ending March 16 showed that 49 percent of users bought "Call of Duty: Black Ops" for Xbox 360 while only 37 percent bought the PS3 version. At the end of the following week, 52 percent of bought the PS3 version while only 40 percent bought the Xbox 360 version.

But after April 20, these numbers began changing. In the week ending April 30, 59 percent of "Black Ops" sales went to the Xbox 360 while 30 percent went to the PS3. Last week, 66 percent of users bought the Xbox 360 title while 24 percent bought the PS3 title. 

In addition to "Call of Duty: Black Ops," another popular game, "FIFA 11," saw a decline in PS3 versions. In the week ending April 16, Xbox 360 had 49 percent of the sales while PS3 had 37 percent, and the week after, Xbox 360 stayed at the top with 46 percent and PS# at 34 percent. The numbers became more obvious in the week ending April 30 with Xbox 360 at 52 percent and PS# at 26 percent, and last week with Xbox 360 at 49 percent and PS3 at 21 percent. 

"At the end of each month, people come to sell their consoles," said Tom Mestdagh, from Belgian indie Gameswap. "People that need money [to pay bills]. What's different this time around is that they are bringing in PS3's together with all their games and they don't want money, they want an Xbox 360. In every case it is because of 'Black Ops' and/or 'Modern Warfare 2.' We're just ten days into the month and already we have an increase of 200 percent in PS3's coming into the store compared to all of March. Normally we sell them really fast, but not this time. We've only sold 30 to 40 percent of our inventory right now."

Reports also noted that PSN customers are upset with how Sony has handled this issue, and they've even stopped complaining about the charges for Xbox Live. Customer satisfaction is undoubtedly at a low, and Sony's problems only seem to be getting worse.

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RE: Why stick with Sony?
By techsarge1 on 5/13/2011 8:34:11 AM , Rating: 2
I have always been a fan of the Playstation and have owned one of each. This is an unfortunate incident however this could happen anywhere, and I do mean anywhere.

RE: Why stick with Sony?
By Aloonatic on 5/13/2011 9:06:01 AM , Rating: 2
I quite agree, it certainly could happen anywhere. If anything, I hope that this puts the breaks on the whole "cloud" thing.

It's not just the PSN network that has issues. Many people on here rave about Steam, and I've got 1 game that uses steam. Empire: Total War. I bought it on disk, but it forced me to install Steam and it wont run without Steam working. I don't play on it all that often and I've only had the game a year or so, but I've had to re-install Steam a few times now, and had issues with it changing comparability modes and all sorts, sometimes leading to me not being able to play the game that I have the disk for sat on the shelf for a fair while and not everyone is going to be comfortable doing the things that the internet suggests for sorting out corrupt Steam installs and updates.

I can't help but feel that we are still a little too far away from the internet/cloud nirvana, that we are being lead to believe is what we all really want/need, on all levels. On the user/software level, e.g. issues like steam and what happens when it goes wrong. On the infrastructure level, e.g. broadband infrastructures being too slow and highly contended, before even thinking about many families home networks that have cheap wireless routers that their ISP's provide that are being connected to by all sorts of devices. Then finally there's the server/corporate side, as seen with even Sony not being able to keep their service secure and up and running reliably.

Imagine if you had to connect to the PSN to simply play a game at all, regardless of whether you want to play on-line? Or if we had started to go down the cloud computing (not just storage) route that has been mooted a few times in the recent past, where a lot is processed "in the cloud". At least I can play on my console at the moment, but in the promised land of cloud computing, I'd be jiggered.

RE: Why stick with Sony?
By JediJeb on 5/13/2011 9:23:52 AM , Rating: 3
I agree with the problems of going to "the cloud" as so many commercials talk about. Micro Soft has been pushing their version of Office that stays on their server, what would happen to everyone needing to complete their homework or business project if that server was attacked like this?

I know this PSN attack is getting some press but what would it be like if someone attacked Apple's iTunes servers? Can you imagine the outrage if that happened.

RE: Why stick with Sony?
By SKiddywinks on 5/13/2011 9:41:14 AM , Rating: 2
I believe the latest Street Fighter on PS3 requires you to be connected to the PSN to play it. Not sure about the 360 version though.

As for Steam, you don't have to be online for anything, so long as you plan in advance.

RE: Why stick with Sony?
By Aloonatic on 5/13/2011 9:53:34 AM , Rating: 2
Yeah, I know that you don't actually have to be on-line, but you have to have an install of Steam that is not corrupt/is working properly. I never said that it has to be able to connect on-line, just that Steam has to be working, but I can see how you might have thought that that is what I was getting at :o)

RE: Why stick with Sony?
By kleinma on 5/13/2011 10:06:15 AM , Rating: 5
But it didn't happen "anywhere" It happened to Sony. They did a horrible job with PR and informing their customers what, why, and how. The PSN has been offline for almost a month, and will likely be 5-6 total weeks to get it back online.

Microsoft has been hosting live services for a lot longer than Sony has, and they have not had this breach. MS has learned their lesson on security and is much more conscious of it when building these types of systems now. Not saying they are perfect, or that it is not possible for it to happen to them, just saying they have more experience and have done more to make security priority one. I also feel it it had happened to MS, they would have been more transparent about the issue, and quicker to get info to their users.

Sony keeps on adding to their track record of poor security.

RE: Why stick with Sony?
By phantom505 on 5/13/2011 11:36:37 AM , Rating: 3
Sony products have been pretty much horrible for my entire life. Quality control was horrible. To this day I don't think I've had a Sony device last as long as the competition. The one exception may be an old cassette Walkman. 2 PS1, too many stereos, VCRs, and DVD players to ever want to think about. Even my OEM stuff made by Sony failed. So yeah, this is not a surprise. They lost their rep because their PR got lousy, but their products has always been lousy. Now they match.

"If you look at the last five years, if you look at what major innovations have occurred in computing technology, every single one of them came from AMD. Not a single innovation came from Intel." -- AMD CEO Hector Ruiz in 2007

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