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More customers are trading their PS3's for Xbox 360's

A little over a month ago, Sony was sitting in a good position with over 50 million PlayStation 3 units sold worldwide. But after the recent security breach, customers are getting fed up and even began trading their PS3's for Xbox 360's. 

The PlayStation 3 is Sony's third home video game console in the PlayStation series, and was released in 2006. One of its most notable features is its online gaming service called the PlayStation Network (PSN), which offers online multiplayer gaming and digital media delivery. But on April 20 of this year, the network went down after millions of users' personal information and even credit card numbers were stolen in a massive security breach. Sony didn't announce what had happened until April 26. 

Now, retail numbers are beginning to show the customer's frustrations. According to different video game retailers around the world, gamers have been trading their PS3's for Xbox 360's at an increasing rate, and have even switched pre-orders of certain game titles from PS3 to Xbox 360.

"In the first week of downtime we did not really see any major change in sales or trades," said an anonymous UK retailer. "However, from the second week onwards we have seen an increase of over 200 percent on PS3 consoles being traded in, split almost 50/50 between those trading for cash and those taking a 360 instead."

According to UK retailers, the week ending March 16 showed that 49 percent of users bought "Call of Duty: Black Ops" for Xbox 360 while only 37 percent bought the PS3 version. At the end of the following week, 52 percent of bought the PS3 version while only 40 percent bought the Xbox 360 version.

But after April 20, these numbers began changing. In the week ending April 30, 59 percent of "Black Ops" sales went to the Xbox 360 while 30 percent went to the PS3. Last week, 66 percent of users bought the Xbox 360 title while 24 percent bought the PS3 title. 

In addition to "Call of Duty: Black Ops," another popular game, "FIFA 11," saw a decline in PS3 versions. In the week ending April 16, Xbox 360 had 49 percent of the sales while PS3 had 37 percent, and the week after, Xbox 360 stayed at the top with 46 percent and PS# at 34 percent. The numbers became more obvious in the week ending April 30 with Xbox 360 at 52 percent and PS# at 26 percent, and last week with Xbox 360 at 49 percent and PS3 at 21 percent. 

"At the end of each month, people come to sell their consoles," said Tom Mestdagh, from Belgian indie Gameswap. "People that need money [to pay bills]. What's different this time around is that they are bringing in PS3's together with all their games and they don't want money, they want an Xbox 360. In every case it is because of 'Black Ops' and/or 'Modern Warfare 2.' We're just ten days into the month and already we have an increase of 200 percent in PS3's coming into the store compared to all of March. Normally we sell them really fast, but not this time. We've only sold 30 to 40 percent of our inventory right now."

Reports also noted that PSN customers are upset with how Sony has handled this issue, and they've even stopped complaining about the charges for Xbox Live. Customer satisfaction is undoubtedly at a low, and Sony's problems only seem to be getting worse.

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Why stick with Sony?
By Aloonatic on 5/13/2011 7:55:51 AM , Rating: 5
I've been a PlayStation customer since the PS One, and have been relatively happy. I'm no fanboy though, I tend to get other consoles too (sooner or later) and I've owned an original xBox and I have a Wii too. I've stuck to mostly investing in my PS3 this time around however, largely due to the exclusives (at the time) like Metal Gear Solid and Gran Turismo. The free PSN was a bonus, as I don't play on-line much, but do from time to time, as was BluRay.

Next time though, when it comes to choosing a PS4 or a xBox XXX, I'm almost certainly going to change teams. Metal Gear is no longer a PS exclusive, and GT 5 was a bit of a disappointment, especially after all the waiting.

Then there's the motion sensing "fad", and hopefully MS will refine Kinect (to make it work in slightly smaller spaces somehow, for many of us Brits who are squeezed into tiny houses) which I think has far more potential than (the Wii clone) PS Move has.

This PSN problem is just one of a lot of issues around the PS3 that make it almost certain that I wont be staying with Sony. The long waits (both for games and hardware), the price, the lack of exclusives while MS still seem to have plenty (Halo and GoW spring to mind, in the console market anyway).

Yes, MS have hardly been faultless with the xBox, and maybe the mists of time are making the RRoD issue not seem so bad, especially as I have no been directly affected, but I don't think that MS will be rushing to market the next time around to gain market share and they will have hopefully learned their lesson by now.

I doubt I'm the only Sony PlayStation user to be thinking this way. Maybe by the time the next generation comes around (in what? A Years time?) things might be different, but I think that Sony are lucky that this has happened now, and not when the next gen consoles are just around the corner and pre-orders are being taken.

RE: Why stick with Sony?
By techsarge1 on 5/13/2011 8:34:11 AM , Rating: 2
I have always been a fan of the Playstation and have owned one of each. This is an unfortunate incident however this could happen anywhere, and I do mean anywhere.

RE: Why stick with Sony?
By Aloonatic on 5/13/2011 9:06:01 AM , Rating: 2
I quite agree, it certainly could happen anywhere. If anything, I hope that this puts the breaks on the whole "cloud" thing.

It's not just the PSN network that has issues. Many people on here rave about Steam, and I've got 1 game that uses steam. Empire: Total War. I bought it on disk, but it forced me to install Steam and it wont run without Steam working. I don't play on it all that often and I've only had the game a year or so, but I've had to re-install Steam a few times now, and had issues with it changing comparability modes and all sorts, sometimes leading to me not being able to play the game that I have the disk for sat on the shelf for a fair while and not everyone is going to be comfortable doing the things that the internet suggests for sorting out corrupt Steam installs and updates.

I can't help but feel that we are still a little too far away from the internet/cloud nirvana, that we are being lead to believe is what we all really want/need, on all levels. On the user/software level, e.g. issues like steam and what happens when it goes wrong. On the infrastructure level, e.g. broadband infrastructures being too slow and highly contended, before even thinking about many families home networks that have cheap wireless routers that their ISP's provide that are being connected to by all sorts of devices. Then finally there's the server/corporate side, as seen with even Sony not being able to keep their service secure and up and running reliably.

Imagine if you had to connect to the PSN to simply play a game at all, regardless of whether you want to play on-line? Or if we had started to go down the cloud computing (not just storage) route that has been mooted a few times in the recent past, where a lot is processed "in the cloud". At least I can play on my console at the moment, but in the promised land of cloud computing, I'd be jiggered.

RE: Why stick with Sony?
By JediJeb on 5/13/2011 9:23:52 AM , Rating: 3
I agree with the problems of going to "the cloud" as so many commercials talk about. Micro Soft has been pushing their version of Office that stays on their server, what would happen to everyone needing to complete their homework or business project if that server was attacked like this?

I know this PSN attack is getting some press but what would it be like if someone attacked Apple's iTunes servers? Can you imagine the outrage if that happened.

RE: Why stick with Sony?
By SKiddywinks on 5/13/2011 9:41:14 AM , Rating: 2
I believe the latest Street Fighter on PS3 requires you to be connected to the PSN to play it. Not sure about the 360 version though.

As for Steam, you don't have to be online for anything, so long as you plan in advance.

RE: Why stick with Sony?
By Aloonatic on 5/13/2011 9:53:34 AM , Rating: 2
Yeah, I know that you don't actually have to be on-line, but you have to have an install of Steam that is not corrupt/is working properly. I never said that it has to be able to connect on-line, just that Steam has to be working, but I can see how you might have thought that that is what I was getting at :o)

RE: Why stick with Sony?
By kleinma on 5/13/2011 10:06:15 AM , Rating: 5
But it didn't happen "anywhere" It happened to Sony. They did a horrible job with PR and informing their customers what, why, and how. The PSN has been offline for almost a month, and will likely be 5-6 total weeks to get it back online.

Microsoft has been hosting live services for a lot longer than Sony has, and they have not had this breach. MS has learned their lesson on security and is much more conscious of it when building these types of systems now. Not saying they are perfect, or that it is not possible for it to happen to them, just saying they have more experience and have done more to make security priority one. I also feel it it had happened to MS, they would have been more transparent about the issue, and quicker to get info to their users.

Sony keeps on adding to their track record of poor security.

RE: Why stick with Sony?
By phantom505 on 5/13/2011 11:36:37 AM , Rating: 3
Sony products have been pretty much horrible for my entire life. Quality control was horrible. To this day I don't think I've had a Sony device last as long as the competition. The one exception may be an old cassette Walkman. 2 PS1, too many stereos, VCRs, and DVD players to ever want to think about. Even my OEM stuff made by Sony failed. So yeah, this is not a surprise. They lost their rep because their PR got lousy, but their products has always been lousy. Now they match.

RE: Why stick with Sony?
By Hiawa23 on 5/13/2011 9:21:15 AM , Rating: 3
I am sorry, this might be going overboard. I own both consoles, I primarily only use my PS3 for blu-ray, & exclusives, don't really like PSN, so I rarely play it online, own about 16 games for it. I own 90 360 games & love Xbox Live but I wouldn't trade in the PS3 for it just cause PSN was down a few weeks. I have seen no hits on the credit card I use for my Playstation account so other than no internet on the PS3, this really hasn't affected me much, & it's hard for me to fathom why many would trade it in for the 360. Sony will fix this...

RE: Why stick with Sony?
By Hiawa23 on 5/13/2011 9:26:54 AM , Rating: 2
Like I said I use mine for SP, & bluray on the PS3, online on the 360 so I baffled why many would trade the console just cause online was down a few weeks. Go out get some fresh air, do something constructive until it comes back up. I bought Socom 4 so I hope it comes back up soon so I can play that online.

RE: Why stick with Sony?
By Manch on 5/13/2011 9:49:30 AM , Rating: 2
Talk about a let down! SOCOM 4 sucks tho so you're not missing anything. They turned it into a BF/COD rip off. You're not missing anything.

RE: Why stick with Sony?
By Alexvrb on 5/13/2011 10:16:16 PM , Rating: 3
You just admitted that you don't use the PS3 online much, and yet you're saying PSN being down isn't a big deal. See the problem here? If you used PSN daily to play games with your homies, you'd be pissed off too. Especially if a lot of the games you play are multi-platform games, and your bro is LOLing at you and playing on 360 or PC.

But that's not what bothers me. What bothers me is that they were running unpatched software with inadequate security measures and known vulnerabilities. So they're guilty of being incompetent, for starters. Then they "found a text file" that "implicates Anonymous". So they're also either liars or stupid, maybe both.

RE: Why stick with Sony?
By Aloonatic on 5/13/2011 9:29:43 AM , Rating: 2
I'm not saying "quick, everyone trade in your PS3 NOW", just that when it comes to choosing which console to buy next time, what's going to be keeping all but the most fanatically loyal PlayStation users on Sony bus? Assuming that the next gen consoles are pretty similar in spec, as is usually the case.

I don't play on-line enough to care about whether I can get on-line to play CoD, but if that's the main reason why you got the console, along with other playing games on-line (like FIFA) then maybe it's not so silly, seeing as this problem has no real end date in sight and Sony have hardly filled their customers with confidence about whether they definitely know what is going one.

Maybe these CoD loving kids just don't believe the Sony's claims that the PSN will be up by the end of the month (which is still a while away) after being told that it would be up again soon not long ago, and all the press releases and comments from Sony where they don't even seem to know exactly what has been hacked and copied. Hardly confidence inspiring stuff from Sony Towers.

RE: Why stick with Sony?
By PLD_Xavier on 5/13/2011 9:57:43 AM , Rating: 1
It may just be because I'm getting sick of FPS games, but I put MLB The Show and Heavy Rain quite a bit ahead of Gears and Halo for exclusives. Forza is supposed to be a heavy exclusive, but I haven't tried it yet as I'm more inclined to play Mario Kart and NFS. The two consoles are quite similar right now, and I agree with the assumption that they will be similar next generation, as well. When the time comes around again, I'd be lying if I said I won't be favoring Sony. But if the next Microsoft console has the right title lineup (as well as 3D gaming), they could convince me to pick up the next XBox (almost certainly as a side console to the PS4, though).

RE: Why stick with Sony?
By Aloonatic on 5/13/2011 10:13:24 AM , Rating: 3
I never realised Heavy Rain was a Sony PS Exclusive, which is probably says more about Sony's PR department than anything. I've pretty much had my fill of FPS games too, it was just that Halo and Gears were 2 xBox exclusives that came to mind right away, that I know are also very very popular.

It'll be interesting to see how many PlayStation exclusives Sony can keep their hands on in the future though. This sort of incident will not just be being registered in the minds of users, but also in the minds of developers too, who are hardly big fans of where Sony went with their hardware this time, if all the talk of developing for the PS3 being a relative pain, is true.

RE: Why stick with Sony?
By PLD_Xavier on 5/13/2011 11:17:48 AM , Rating: 2
Yeah, it'll be real interesting to see how exclusives will play out in the next few years. I've heard MS likes to buy contracts for short-term exclusivity in the form of an earlier release date, but we're starting to see this trend of 3rd party entire-exclusivity falling by the wayside and exclusive titles coming primarily from first party subsidiary dev teams. I doubt Sony (or either console for that matter) would lose support from a big player like Activision, ZeniMax, or Rockstar, but such a loss would really damage their future library.

And I definitely wish more people knew about Heavy Rain. Even though I own the game, I keep the demo installed on my PS3 just in the case that I've brought my PS3 to someone else's house and they haven't heard of or played it yet. That game and the original Portal were two breaths of very fresh air to the industry.

RE: Why stick with Sony?
By 3v1lkr0w on 5/13/2011 1:00:36 PM , Rating: 2
the lack of exclusives while MS still seem to have plenty (Halo and GoW spring to mind, in the console market anyway).

Really??? Nothing for Sony springs to mind??? God of War, Killzone, Twisted Metal, Ratchet and Clank, and Demon's Soul don't spring to mind. Or maybe since you listed FPS series, Killzone, Resistance, SOCOM, and MAG...never heard of those???

RE: Why stick with Sony?
By dubldwn on 5/13/2011 1:13:41 PM , Rating: 2
How about Uncharted, Valkyria Chronicles, Heavy Rain, LittleBigPlanet, Infamous, Yakuza, White Knight Chronicles...PS3 has some pretty sweet games.

Still no Twisted Metal though. And where the #$@% is Hitman?? :(

RE: Why stick with Sony?
By Gzus666 on 5/13/2011 1:54:24 PM , Rating: 2
Uncharted is like playing an awesome adventure movie, it is insane how good that series is. Valkyria Chronicles is really good too, seems underrated in general. I got hooked on Infamous, going to have to get the sequel. Did you ever play Folklore? That game was amazingly fun and inventive, plus the art style was awesome.

I have been pretty pleased with the PS exclusives. Honestly I kinda prefer the offline games as most people online are annoying.

RE: Why stick with Sony?
By dubldwn on 5/13/2011 4:24:08 PM , Rating: 2
Never played Folklore but the screen shots look great!

RE: Why stick with Sony?
By Aloonatic on 5/13/2011 5:25:12 PM , Rating: 2
Well, seeing as I mentioned a couple of exclusives for the PS/Sony, then some games obviously did spring to mind. Though I guess I might have been a little harsh though, and come over a little strong with my condemnation.

The thing is, what games do Sony have that have the same level of interest (some might say hype) as Halo and GoW tho?

From your list, very few. Killzone I really like, and I don't think it gets the reviews that perhaps it should, but then again, it is a pretty standard FPS. Resistance is uber average however, and it's sad/embarrassing that Sony even tried to make it their Halo on the PS3.

Uncharted is a pretty nice game tho, to be fair, but again, I don't think that it's a Halo or GoW, or a Mario or a Zelda for that matter. Those games/series are almost cultural phenomena now. Sony might have a few characters in Sackboy and Nathan Drake who come close, but most of Sony's exclusives just aren't that great, IMHO.

Now I think about it though even Uncharted, the first of which I loved and played over and over, has become a little repetitive with it's follow up. Nice graphics, sure, but the game was nothing really all that new. Maybe that's me and you might argue the same for other games too, but the crowbarred in on-line game for Uncharted 2 was pretty poorly done I think. Although that hardly matters at the moment I suppose :o)

RE: Why stick with Sony?
By nikon133 on 5/15/2011 8:56:24 PM , Rating: 2
I was with you until you hit the exclusives part. No exclusives on PS3? I'm finding PS3 much richer re exclusives than X360. Additionally, some X360 exclusives end up on PC as well after some time (Halo 1 and 2, Gears of War 1, Fable 1 and 3...) which never happens with PS3 exclusives.

Of course it boils down to what sort of games you like, but calling out system with Infamous 1 (and shortly 2), Resistance 1, 2, 3, Killzone 2 and 3, Uncharted 1 and 2 (and shortly 3), 3x Rachets, SOCOM, God of War 3, MGS4, GT5... among others... as lacking exclusives is hardly correct.

Yeah, PSN breach was really a big bad one... but with free online gaming, integration with Steam (which I'm expecting to go over Portal 2 in future) is still big lure for me.

"We can't expect users to use common sense. That would eliminate the need for all sorts of legislation, committees, oversight and lawyers." -- Christopher Jennings

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