Print 102 comment(s) - last by crazyblackman.. on Apr 29 at 11:58 PM

PlayStation Network customers have had their personal information and possibly credit cards stolen. Sony just now decided to tell them after six days of service outage for undisclosed reasons.
Playstation Network and billing system has been down for six days, company just now decide to let users know the worst

Sony Computer Entertainment America LLC has just announced some very bad news for Playstation Network (PSN) users (accessible via the PlayStation 3 and PSP) who have made purchases -- they have had their personal info and possibly credit card numbers stolen.

Writes Sony:
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.
Sony contracted a cloud services provider, Qriocity to manage its customers' data.  Sound familiar?  That's not surprising.  In recent months email relationship firms Epsilon and SilverPop suffered similar data breaches, losing personal information of customers of Krogers, Walgreens, Best Buy, Chase Bank, and more.

But this recent breach is arguably the worse yet, given just how much data is said to have been stolen and the possibility that credit card data was stolen.

Sony states:
We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience.
But, it writes that customers are now responsible for monitoring their credit card statements and credit stores to watch for any damage.  In short the message reads something like, "Sorry guys, but you're on your own now!"

According to outraged commenters the PSN has been down for six days now, but Sony is just now owning up to the fact that there was a massive security breach.  Secondary sources point to the network being down since at least April 21.

One must wonder how many more companies will see their customers violated before tech firms start to get the idea that handing valuable data to small third-party providers might not be the best idea.  It may be cheap, but as these recent incidents show, the utter lack of security and accountability can lead to many a nightmare.

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RE: Meh
By LRonaldHubbs on 4/27/2011 1:59:47 PM , Rating: 2
Please stop trying to downplay the seriousness of the situation. The possibility CC information being stolen in mass is of no laughing matter.

Sorry, I actually didn't mean to downplay the situation. Mass theft of personal information is a big deal, I get that. My intention was to counter Jason's statement that CC theft hurts your credit score and ability to get a mortgage, because in my case that was not true at all. I said nothing about how it affects the CC company or merchant though. I'm just saying that if my experience is the norm (which I don't know if it is or not), then a consumer whose CC # has been stolen doesn't have much to worry about. In the greater scheme, yes it is a big deal that this happened.

Many people have a problem using their credit card information online in the first place, do you seriously think this won't make people think twice about plugging their CC information into the Sony Marketplace now that this has occured? I know I won't again.

People have a problem using their CC online because they are paranoid and behind the times. I hear the complaints about this all the time be it from my parents or older co-workers who outright fear making online purchases -- people who don't think twice about handing their CC to a waitress or reading the # off over the phone. My experience with CC theft actually made me LESS worried about it. Regarding future use of the Sony Marketplace, well, let's just say that Sony doesn't get my business and probably never will. I have no concerns at all about continuing to use online vendors in general though.

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