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Print 102 comment(s) - last by crazyblackman.. on Apr 29 at 11:58 PM


PlayStation Network customers have had their personal information and possibly credit cards stolen. Sony just now decided to tell them after six days of service outage for undisclosed reasons.
Playstation Network and billing system has been down for six days, company just now decide to let users know the worst

Sony Computer Entertainment America LLC has just announced some very bad news for Playstation Network (PSN) users (accessible via the PlayStation 3 and PSP) who have made purchases -- they have had their personal info and possibly credit card numbers stolen.

Writes Sony:
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.
Sony contracted a cloud services provider, Qriocity to manage its customers' data.  Sound familiar?  That's not surprising.  In recent months email relationship firms Epsilon and SilverPop suffered similar data breaches, losing personal information of customers of Krogers, Walgreens, Best Buy, Chase Bank, and more.

But this recent breach is arguably the worse yet, given just how much data is said to have been stolen and the possibility that credit card data was stolen.

Sony states:
We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience.
But, it writes that customers are now responsible for monitoring their credit card statements and credit stores to watch for any damage.  In short the message reads something like, "Sorry guys, but you're on your own now!"

According to outraged commenters the PSN has been down for six days now, but Sony is just now owning up to the fact that there was a massive security breach.  Secondary sources point to the network being down since at least April 21.

One must wonder how many more companies will see their customers violated before tech firms start to get the idea that handing valuable data to small third-party providers might not be the best idea.  It may be cheap, but as these recent incidents show, the utter lack of security and accountability can lead to many a nightmare.


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Question for PS3 owners
By thurston on 4/26/2011 11:40:49 PM , Rating: 2
I just bought a PS3 over the weekend and found out the Playstation Network was down when I hooked it up. When it's back up and running is a CC required to create an account like iTunes or is it just required when making purchases?




RE: Question for PS3 owners
By OAKside24 on 4/27/2011 6:25:38 AM , Rating: 2
When I set up my account (years ago), credit card information was not required. It was only required when buying something on the PlayStation Store.

My bank (local but large credit union) hasn't even allowed me to use my MasterCard (blocking even verification and saving of card info) on PSN over a year. I think I ended up buying a PSN card. I guess that actually worked out okay considering this mess.

I'm still very unhappy about the way Sony handled this, allowed it in the first place, and that all of my other information (including password) was likely compromised. Sony has taken the lead from Apple in my book, as far as tech corporations that I despise the most.


RE: Question for PS3 owners
By spread on 4/27/2011 1:02:10 PM , Rating: 2
You could always buy those PSN "gift cards" and input a code to PSN. That way you don't have to give them a credit card number.


RE: Question for PS3 owners
By rburnham on 4/28/2011 5:23:11 PM , Rating: 2
That is a great idea, and if you get them at Best Buy, you get Rewards Points for it. It's a win-win! But no, setting up a PSN account does not require a credit card.


"When an individual makes a copy of a song for himself, I suppose we can say he stole a song." -- Sony BMG attorney Jennifer Pariser














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