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Print 102 comment(s) - last by crazyblackman.. on Apr 29 at 11:58 PM


PlayStation Network customers have had their personal information and possibly credit cards stolen. Sony just now decided to tell them after six days of service outage for undisclosed reasons.
Playstation Network and billing system has been down for six days, company just now decide to let users know the worst

Sony Computer Entertainment America LLC has just announced some very bad news for Playstation Network (PSN) users (accessible via the PlayStation 3 and PSP) who have made purchases -- they have had their personal info and possibly credit card numbers stolen.

Writes Sony:
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.
Sony contracted a cloud services provider, Qriocity to manage its customers' data.  Sound familiar?  That's not surprising.  In recent months email relationship firms Epsilon and SilverPop suffered similar data breaches, losing personal information of customers of Krogers, Walgreens, Best Buy, Chase Bank, and more.

But this recent breach is arguably the worse yet, given just how much data is said to have been stolen and the possibility that credit card data was stolen.

Sony states:
We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience.
But, it writes that customers are now responsible for monitoring their credit card statements and credit stores to watch for any damage.  In short the message reads something like, "Sorry guys, but you're on your own now!"

According to outraged commenters the PSN has been down for six days now, but Sony is just now owning up to the fact that there was a massive security breach.  Secondary sources point to the network being down since at least April 21.

One must wonder how many more companies will see their customers violated before tech firms start to get the idea that handing valuable data to small third-party providers might not be the best idea.  It may be cheap, but as these recent incidents show, the utter lack of security and accountability can lead to many a nightmare.


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RE: Meh
By Lazarus Dark on 4/26/2011 5:51:36 PM , Rating: 2
And in my experience, even if you have absolute proof that some charge is an error, it still takes an act of Congress for the three Experian, Transunion, or Equifax to remove that error from thier records. I actually still have an error they just refuse to remove, no matter the absolute evidence I have. Thankfully my wifes credit is spotless, so we just use hers when we need to.


RE: Meh
By Solandri on 4/27/2011 2:30:52 AM , Rating: 2
They won't listen to you. But they'll listen to the credit card company/bank which listed the erroneous info to your credit report. I had Amex file a negative on my report due to an error (mistakenly reported late payments on my workplace's company card to my credit report). I played phone tag with Amex, got them to correct the error and send a letter to the credit agencies saying to remove the negative. And within a month it was gone.

(Which is not to say that they shouldn't listen to you. I absolutely agree that if those three screw up your life because of their error, they should be the ones paying to fix it, not you.)


RE: Meh
By Lazarus Dark on 4/27/2011 10:11:57 PM , Rating: 2
It was a financing company, Equitable Acceptance (legal loan sharks as far as I'm concerned). My bank records prove they received every payment on time, but their records are all screwed up. My bank, Bank of America, called them and confirmed that all payments had been sent to them electronically to the same routing number. Equitable said, yeah you're right, then promptly forgot speaking to them and continued to report me as having not paid on time for a year period. So, my bank says yes, now they say no, and the Big Three credit report agencies wont respond.


RE: Meh
By BansheeX on 4/27/2011 2:41:36 AM , Rating: 2
Most people aren't aware that they can put a freeze on their credit reports with all three credit agencies, thereby preventing thieves of personal data from issuing new credit cards under your stolen SS number. Of course, I'm of the opinion that consumer credit is unnecessary and a perversion of the concept behind savings and loans. But I still want to make it harder for criminals to game it.

In this case, having new credit in your name issued is not the risk because an SS# was not stolen. If you know your CC number has been stolen, immediately cancel the card and issue a new number. People who don't care because they're not liable for fraud are idiots: you should care that some criminal just made off with products you would have had to labor years for. Not only that, fraud bids up prices because it creates artificial demand and sucks up resources spent to recover losses or catch thieves. Don't just sit there and let it happen because you think it's not your problem: it is.


"When an individual makes a copy of a song for himself, I suppose we can say he stole a song." -- Sony BMG attorney Jennifer Pariser














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