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Remove back cover  (Source: iFixit)

Remove "dummy card" and you're home free  (Source: iFixit)
IFixit questions why it should take six days to perform a Xoom LTE upgrade

Until the iPad 2 is announced next week, the Motorola Xoom is the hottest tablet on the market right now. Sporting a dual-core NVIDIA Tegra processor, 1GB of RAM, 32GB of storage space, and a gorgeous Android 3.0 "Honeycomb" operating system, the Xoom has a lot to offer.

One aspect of the Xoom that has gotten a lot of attention is its ability to be upgraded to LTE technology. Verizon explains that a customer can send off his or her Xoom for an LTE modem upgrade and have it returned after six days

However, iFixit questions why Verizon doesn't simply allow its retail stores to perform the upgrades or allow customers to take matters into their own hands. According to the gadget teardown gurus, a qualified technician should be able to perform the upgrade in roughly 10 minutes.

All that it takes to perform the upgrade is a T5 Torx screwdriver to remove two screws at the bottom of the Xoom (which allows the back panel to be removed). At that point, the upgrade socket is made available. Disconnect the two antenna connectors and twist a couple more Torx screws and you're now ready to put in the LTE module upgrade.

IFixit's Miroslav Djuric explains:

A seasoned technician can perform this swap in less than 10 minutes. Heck, a donkey could probably pull it off in less than two hours. We have no idea why a customer couldn't just go to a Verizon store and have on-site representatives enable 4G on the spot, just like they're able to transfer mobile contacts and perform other activation procedures.

Six days versus ten minutes… you be the judge.

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RE: Hmmm
By Solandri on 2/25/2011 6:38:57 PM , Rating: 2
At its price point the Xoom sells at, I would have expected premium service. Like back in the days when IBM ran the Thinkpad service center. They repaired a laptop of mine and returned it in 24 hours once.

I phoned in the problem and they gave me an RMA and scheduled a pickup (IBM paid shipping both ways). A DHL truck picked it up the next morning, and put it on an early plane from CA to NC (IBM actually built their Thinkpad service plant right next to DHL at the airport to minimize turnaround time). According to the tracking log, it arrived at IBM at 4pm EST, apparently was fixed in 30 minutes, and at 4:45 DHL picked it up for return. It flew overnight to CA, and my jaw dropped when it was on my doorstep the next morning. That was damn impressive. I wasn't expecting it back for another 2 days (1 day ship, 1 day repair, 1 day return ship).

"It looks like the iPhone 4 might be their Vista, and I'm okay with that." -- Microsoft COO Kevin Turner

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