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Remove back cover  (Source: iFixit)

Remove "dummy card" and you're home free  (Source: iFixit)
IFixit questions why it should take six days to perform a Xoom LTE upgrade

Until the iPad 2 is announced next week, the Motorola Xoom is the hottest tablet on the market right now. Sporting a dual-core NVIDIA Tegra processor, 1GB of RAM, 32GB of storage space, and a gorgeous Android 3.0 "Honeycomb" operating system, the Xoom has a lot to offer.

One aspect of the Xoom that has gotten a lot of attention is its ability to be upgraded to LTE technology. Verizon explains that a customer can send off his or her Xoom for an LTE modem upgrade and have it returned after six days

However, iFixit questions why Verizon doesn't simply allow its retail stores to perform the upgrades or allow customers to take matters into their own hands. According to the gadget teardown gurus, a qualified technician should be able to perform the upgrade in roughly 10 minutes.

All that it takes to perform the upgrade is a T5 Torx screwdriver to remove two screws at the bottom of the Xoom (which allows the back panel to be removed). At that point, the upgrade socket is made available. Disconnect the two antenna connectors and twist a couple more Torx screws and you're now ready to put in the LTE module upgrade.

IFixit's Miroslav Djuric explains:

A seasoned technician can perform this swap in less than 10 minutes. Heck, a donkey could probably pull it off in less than two hours. We have no idea why a customer couldn't just go to a Verizon store and have on-site representatives enable 4G on the spot, just like they're able to transfer mobile contacts and perform other activation procedures.

Six days versus ten minutes… you be the judge.

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By shogdo on 2/25/2011 9:22:23 AM , Rating: 2
Maybe the SW need to be upgraded as well? LTE module and antennae need to be calibrate? Hook up to an LTE tester for some signal testing? could be number of things..

RE: Hmmm
By theapparition on 2/25/2011 9:37:04 AM , Rating: 2
Perhaps there is the potential to damage the device by not following proper ESD procedures, and I doubt each verizon kiosk is equipped with ESD mats and wrist straps.

I don't know, it doesn't make any sense to me. Perhaps the real reason is Verizon doesn't trust their in-store "tech" experts, who by most accounts, are only experts in incompetence.

Pleased to see it's such a simple upgrade process, but I'm not going to over react on the week long upgrade just yet. Let the LTE upgrade come out first and then we'll see if it truely takes a week, or if it's more intereweb rumor mongering.

RE: Hmmm
By DanNeely on 2/25/2011 10:39:51 AM , Rating: 5
2 days shipping to service center
1 day to do the service
1 day to hedge against murphy
2 days shipping back to the owner

RE: Hmmm
By omnicronx on 2/25/2011 11:36:13 AM , Rating: 4
I was just about to post exactly the same thing.

6 days turnaround including shipping is a clear indication to me that the process itself does not take long and is actually quite fast in my opinion.

Seriously, in other news, ANY REPAIRS for ANY DEVICE account a fraction of the total turnaround time.

You knew what you were getting into when you bought the device, and it is the first of its kind to get 4G. If its really that big of a problem for you, then you should have held off. Nobody in their right mind can expect a mass upgrade that everyone is going to want to be instant.

RE: Hmmm
By Solandri on 2/25/2011 6:38:57 PM , Rating: 2
At its price point the Xoom sells at, I would have expected premium service. Like back in the days when IBM ran the Thinkpad service center. They repaired a laptop of mine and returned it in 24 hours once.

I phoned in the problem and they gave me an RMA and scheduled a pickup (IBM paid shipping both ways). A DHL truck picked it up the next morning, and put it on an early plane from CA to NC (IBM actually built their Thinkpad service plant right next to DHL at the airport to minimize turnaround time). According to the tracking log, it arrived at IBM at 4pm EST, apparently was fixed in 30 minutes, and at 4:45 DHL picked it up for return. It flew overnight to CA, and my jaw dropped when it was on my doorstep the next morning. That was damn impressive. I wasn't expecting it back for another 2 days (1 day ship, 1 day repair, 1 day return ship).

RE: Hmmm
By Lord 666 on 2/25/2011 11:28:14 AM , Rating: 2
After last night's experience at a VZW retail, its way better to get anything done be people who know what they are doing versus the glorified clothes sales people. Bought an iPhone for my wife (the one with within factory tolerances, especially due to c-sections) and even though I said don't do an ESN change, the person started to. Even worse, because she was not with me, it software bricked her previous phone while she was driving with the kids. Score: Fedex 1 (for the overnight shipping of replacement Octane) VZW 0. Luckily she liked the iPhone.

Held a Xoom while i was there, the fit and finish are very tight. Not as solid as an iPad, but still impressive. Anyway, not a chance an in-store idiot should be doing this work.

"It's okay. The scenarios aren't that clear. But it's good looking. [Steve Jobs] does good design, and [the iPad] is absolutely a good example of that." -- Bill Gates on the Apple iPad

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