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  (Source: Geeky-gadgets.com)
Claims 90 percent of updates went smoothly

On Monday, Microsoft rolled out its first major software patch for Windows Phone 7 devices. Unfortunately for Samsung Omnia 7 users -- and others -- the update rendered their devices useless, forcing Microsoft to pull the update.

Yesterday, in the spirit of transparency, Microsoft answered a few questions to shed light on the problem.

First, Michael Stroh pointed out on the Windows Phone Blog that 9 out of 10 people installed the software update without any problems. Of the remaining 10 percent that did experience a problem, almost half failed because of a bad internet connection or insufficient computer storage space.  

As for those Samsung Omnias, Stroh had this to say: "We’ve identified a technical issue with the Windows Phone update process that impacts a small number of Samsung phones. We’re working to correct the problem as quickly as possible. But as a precaution, we’ve briefly suspended updates to Samsung phones. We are continuing to update other Windows Phone models as scheduled."

After installing the patch on an Omnia, the handset attempts to reboot but gets stuck on the step where it's supposed to connect to the PC. This begins an endless cycle of rebooting, while a hard reset yields no results and connecting to Windows Phone 7's PC recovery suite yields a "Restoration Error".

For non-Samsung WP7 users preparing to do the update, "make sure your computer has an Internet connection and plenty of disk space before you begin. Why? Because before updating your phone, the Zune software and Windows Phone 7 Connector for Mac attempt to back up your phone data as a precaution," Stroh writes. 

If you have not yet received the update notification, Stroh says it will be coming within the next few days or weeks.



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RE: We handled it wrong
By robinthakur on 2/25/2011 5:04:50 AM , Rating: 2
I find it amusing that the first thing you said in a parent thread about an MS story was a snarky pre-emptive comment about Apple. Paranoid much? Whilst I also applaud MS on their transparency here, this smacks of lack of testing and a rushed release, plain and simple.

They are working with a relatively narrow configuration bands here, having fixed the specs and chipset of Windows 7 phones pretty tightly. Also, to stand any chance whatsoever against iOS and Android in the marketplace they can't afford missing features, bricking updates and poor sales. The fact that this is so widely publicised worldwide shows that the media is also just waiting to jump on the fail-boat with MS...or they just don't understand PR. It's very important, lastly, to note that in this litigious culture we have created for ourselves, when you admit to a problem publicly, you are opening yourself up to a world of lawsuits. This is true for Apple in the same way as MS.


"Nowadays, security guys break the Mac every single day. Every single day, they come out with a total exploit, your machine can be taken over totally. I dare anybody to do that once a month on the Windows machine." -- Bill Gates














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