On Monday, Microsoft rolled out its first
major software patch for Windows Phone 7 devices. Unfortunately for Samsung Omnia 7
users -- and others -- the
update rendered their devices useless, forcing Microsoft to pull the
in the spirit of transparency, Microsoft answered a few questions to shed light
on the problem.
Michael Stroh pointed
out on the Windows Phone Blog that 9 out of 10 people
installed the software update without any problems. Of the remaining 10 percent
that did experience a problem, almost half failed because of a bad internet
connection or insufficient computer storage space.
As for those
Samsung Omnias, Stroh had this to say: "We’ve identified a technical
issue with the Windows Phone update process that impacts a small number of
Samsung phones. We’re working to correct the problem as quickly as possible. But
as a precaution, we’ve briefly suspended updates to Samsung phones. We are
continuing to update other Windows Phone models as scheduled."
installing the patch on an Omnia, the handset attempts to reboot but gets stuck
on the step where it's supposed to connect to the PC. This begins an endless
cycle of rebooting, while a hard reset yields no results and connecting to
Windows Phone 7's PC recovery suite yields a "Restoration Error".
non-Samsung WP7 users preparing to do the update, "make sure your computer
has an Internet connection and plenty of disk space before you begin. Why?
Because before updating your phone, the Zune software and Windows Phone 7
Connector for Mac attempt to back up your phone data as a precaution,"
have not yet received the update notification, Stroh says it will be coming
within the next few days or weeks.
quote: this should be how every company do business. admit to their mistakes, man up to it, and solve the problem as soon as possible.
quote: I will say that it's more difficult for companies to roll-out updates to various devices than for one company (Apple) to only need to update one core product. For that, I applaud MS/Google.