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"All in all, you're just another brick in the wall..."  (Source: WinRumors)
Some unfortunate customers may be forced to get a new handset

The Windows Phone 7 platform was a pretty ambitious undertaking for Microsoft.  It represented a complete reboot for Microsoft's mobile efforts and offered up perhaps the most innovative interface on the market today.  But it was not without problems.

Since launch, Windows Phone 7 shoppers have griped about missing features -- copy & paste, third party multi-tasking, etc. -- which are found in competitors' phones.  On Monday Microsoft began to roll out a small update to prepare phones for these missing features.

However, the update has been rendering Samsung Omnia 7s inoperative and unresponsive.  After installing the patch, the handset attempts to reboot, hanging on the step where it's supposed to connect to your PC.  An endless cycle of rebooting death ensues, leaving you the proud owner a new brick.

Attempting to hard reset doesn’t help and connecting to Windows Phone 7's PC recovery suite yields a "Restoration Error".  It appears that owners should assume the worst, as Microsoft is advising that affected users exchange the bricked unit for a new handset.

One user, Tom Granville writes, "Basically, after plugging in my phone to receive the update, the process gets as far as stage 6 of 10 where the phone goes through the reboot process but the phone hangs on the ‘connect your phone to your PC’.

In a statement, a Microsoft spokesperson acknowledges that the company has "identified a technical issue with the Windows Phone update process", which it says affects a "small number of phones."

Microsoft adds, "In response to this emerging issue, we have temporarily taken down the latest software update for Samsung phones in order to correct the issue and as soon as possible will redistribute the update."

The company promises to bring back the update "as soon as possible".

Even if the handset didn't brick a particular user's phone, some users are reporting that it caused issues with the phone's backup, which is set up to occur when you connect it to your PC.

WinRumors collected a handful of other users who were voicing their frustrations on Twitter.  Those users include Will CahillMichel Angelo, and Steve Frolleau who are experiencing backup problems, and Alex RoebuckMikael PeterssonPhil WilliamsGarsim, and  Evan Bronstein whose phone have experienced the worse case scenario -- a complete bricking.

Microsoft's update woes come not long after it finally solved its "phantom data" issues.  A couple weeks ago Microsoft revealed Yahoo! Mail to be the offending third-party app that was consuming inordinate amounts of data due to a software glitch.  Ultimately the end affect of that issue on users was minimal -- it killed some users’ batteries a bit faster.  By contrast, this issue seems far more severe, though it's still unclear exactly how many users are affected.



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RE: Apple Sucks
By lawrance on 2/27/2011 1:01:16 PM , Rating: 2
"Actually, popular is a good indicator of a person or corporations suckiness. Why so? Because people suck and their judgment can't be trusted."

You used Sarah Palin (who does suck) as your example which does not apply in this case. You can't compare peoples political judgements (which is highly skewed due to sound bites on radio and TV) vs. technical gadgets which they choose to spend their money on.

I take great offense to this comment:
"One good reason for hating Apple is that every person who owns an iPod, iPhone, or share of Apple stock thinks everything Apple makes is magically perfect. It's because people buy Apple to soothe their identity crisis rather than buy products based on rational criteria."

Generalize much? So what you're saying, is that I - A person whom you've never met, must think every Apple product is perfect, and I ONLY buy Apple products because I have an identity crisis (like having to have cool jeans in high school?) and lastly, I don't know how to shop, compare and make a sound financial purchase because I'm an irrational person with irrational criteria - obviously proven to you since I purchased an Apple product!

If you seriously believe this... You're perception of reality is severely skewed. - You don't know me and you have no right to accuse me of being irrational and having an identity crises, let alone the millions of others who you are generalizing about. Do you realize how ignorant you come across with blanket statements like these?

"But quality is not the major factor is designing Apple products. Not anymore anyway."EXAMPLES PLEASE! - And please don't make the mistake of leaving out features for quality. Quality has to do with how a product is assembled. Apple uses aluminum and glass in many of their products where others use plastic and more plastic. I implore you to offer examples of poor quality Apple products. Again, keeping in mind that features does not equal quality.

I'm getting sick and tired of words like "sheeple" and "sucks" when referring to Apple products and the people who buy them. Apple rates #1 in customer service and customer satisfaction. Many of their products rate #1 in their category. People don't buy them because they cheap (which is the reason people buy many other products.) So therefore you deduce we buy them because they are stylish. You sir are a moron. We buy Apple products (not all of them mind you) because they are the best for OUR criteria.


"Nowadays, security guys break the Mac every single day. Every single day, they come out with a total exploit, your machine can be taken over totally. I dare anybody to do that once a month on the Windows machine." -- Bill Gates














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