Print 44 comment(s) - last by lawrance.. on Feb 27 at 1:01 PM

"All in all, you're just another brick in the wall..."  (Source: WinRumors)
Some unfortunate customers may be forced to get a new handset

The Windows Phone 7 platform was a pretty ambitious undertaking for Microsoft.  It represented a complete reboot for Microsoft's mobile efforts and offered up perhaps the most innovative interface on the market today.  But it was not without problems.

Since launch, Windows Phone 7 shoppers have griped about missing features -- copy & paste, third party multi-tasking, etc. -- which are found in competitors' phones.  On Monday Microsoft began to roll out a small update to prepare phones for these missing features.

However, the update has been rendering Samsung Omnia 7s inoperative and unresponsive.  After installing the patch, the handset attempts to reboot, hanging on the step where it's supposed to connect to your PC.  An endless cycle of rebooting death ensues, leaving you the proud owner a new brick.

Attempting to hard reset doesn’t help and connecting to Windows Phone 7's PC recovery suite yields a "Restoration Error".  It appears that owners should assume the worst, as Microsoft is advising that affected users exchange the bricked unit for a new handset.

One user, Tom Granville writes, "Basically, after plugging in my phone to receive the update, the process gets as far as stage 6 of 10 where the phone goes through the reboot process but the phone hangs on the ‘connect your phone to your PC’.

In a statement, a Microsoft spokesperson acknowledges that the company has "identified a technical issue with the Windows Phone update process", which it says affects a "small number of phones."

Microsoft adds, "In response to this emerging issue, we have temporarily taken down the latest software update for Samsung phones in order to correct the issue and as soon as possible will redistribute the update."

The company promises to bring back the update "as soon as possible".

Even if the handset didn't brick a particular user's phone, some users are reporting that it caused issues with the phone's backup, which is set up to occur when you connect it to your PC.

WinRumors collected a handful of other users who were voicing their frustrations on Twitter.  Those users include Will CahillMichel Angelo, and Steve Frolleau who are experiencing backup problems, and Alex RoebuckMikael PeterssonPhil WilliamsGarsim, and  Evan Bronstein whose phone have experienced the worse case scenario -- a complete bricking.

Microsoft's update woes come not long after it finally solved its "phantom data" issues.  A couple weeks ago Microsoft revealed Yahoo! Mail to be the offending third-party app that was consuming inordinate amounts of data due to a software glitch.  Ultimately the end affect of that issue on users was minimal -- it killed some users’ batteries a bit faster.  By contrast, this issue seems far more severe, though it's still unclear exactly how many users are affected.

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RE: Apple Sucks
By Akrovah on 2/23/2011 2:06:51 PM , Rating: 2
By closed architecture I believe has was talking about the closed, highly controlled, system. You buy ad iPhone. The only way to put music on it is with iTunes. iTunes itself will only put music onto an iDevice. And until recently music purchased through iTunes could only be used with iTunes or an iDevice.

The only way to get apps is through Apple's approved store. Even then Apple maintins control over what can and cannot be posted, even in the past revoking apps that people ahve already bought, and removing them from people's phones (I think even without refund, but that I do not recal).

The Apple ecosystem is very rigid, tightly controlled, and only open to those who want to play by Apple's rules. Hence, it is a closed system, or architecture.

RE: Apple Sucks
By Helbore on 2/24/2011 5:56:12 AM , Rating: 2
Yes, that's exactly what I was talking about. I'm surprised you even have to explain this "closed system" approach of Apple's to anyone. They've always been like it. I thought it was obvious enough that everyone knew it.

It does worry me though, that "Apple fans" are so defensive over the tiniest bit of criticism aimed at the company. All I did was point out the logical flaws in someone's argument and give an example of why - and in response I get someone telling me to "give it a rest" and "that Apple is one of the most innovative companies out there."

I don't believe I even commented on whether Apple were innovative or not, just that every tech company doesn't want to be like Apple as the previous poster suggested.

Why do Apple fans get so bent out-of-shape over any comment that could even remotely be perceived as possibly negative about a multinational corporation they happened to buy a piece of electronic hardware from? I own a Sony TV, but I don't flip a nut every time someone criticises Sony. Seems weird to me.

RE: Apple Sucks
By transporter2000 on 2/24/2011 8:39:39 AM , Rating: 2
And until recently music purchased through iTunes could only be used with iTunes or an iDevice

This is hogwash. I've ripped CDs into MP3, downloaded music from Amazon, emusic, etc and loaded them on my iphone/ipod devices just fine since 2003. Albeit through iTunes, but what do I care. It does the job just fine.

As for Apps, yeah that is closed. There's pros and cons to that approach though. For ubergeeks, they'll chafe at that approach. At least there's some level of protection for a technophobe that they aren't installing malware and it makes dumbdown simple to purchase apps through their store for most people.

Obviously, Apple is doing something right. Their profits and market share is rising in a down economy.

If you are the kind of person that wants to tinker with your phone, root, whatever, iPhone isn't for you. Personal choice. It doesn't mean Apple sucks, it means you're not their target market. Why would they target a market that's about 5% of the public?

"Mac OS X is like living in a farmhouse in the country with no locks, and Windows is living in a house with bars on the windows in the bad part of town." -- Charlie Miller

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