Print 44 comment(s) - last by lawrance.. on Feb 27 at 1:01 PM

"All in all, you're just another brick in the wall..."  (Source: WinRumors)
Some unfortunate customers may be forced to get a new handset

The Windows Phone 7 platform was a pretty ambitious undertaking for Microsoft.  It represented a complete reboot for Microsoft's mobile efforts and offered up perhaps the most innovative interface on the market today.  But it was not without problems.

Since launch, Windows Phone 7 shoppers have griped about missing features -- copy & paste, third party multi-tasking, etc. -- which are found in competitors' phones.  On Monday Microsoft began to roll out a small update to prepare phones for these missing features.

However, the update has been rendering Samsung Omnia 7s inoperative and unresponsive.  After installing the patch, the handset attempts to reboot, hanging on the step where it's supposed to connect to your PC.  An endless cycle of rebooting death ensues, leaving you the proud owner a new brick.

Attempting to hard reset doesn’t help and connecting to Windows Phone 7's PC recovery suite yields a "Restoration Error".  It appears that owners should assume the worst, as Microsoft is advising that affected users exchange the bricked unit for a new handset.

One user, Tom Granville writes, "Basically, after plugging in my phone to receive the update, the process gets as far as stage 6 of 10 where the phone goes through the reboot process but the phone hangs on the ‘connect your phone to your PC’.

In a statement, a Microsoft spokesperson acknowledges that the company has "identified a technical issue with the Windows Phone update process", which it says affects a "small number of phones."

Microsoft adds, "In response to this emerging issue, we have temporarily taken down the latest software update for Samsung phones in order to correct the issue and as soon as possible will redistribute the update."

The company promises to bring back the update "as soon as possible".

Even if the handset didn't brick a particular user's phone, some users are reporting that it caused issues with the phone's backup, which is set up to occur when you connect it to your PC.

WinRumors collected a handful of other users who were voicing their frustrations on Twitter.  Those users include Will CahillMichel Angelo, and Steve Frolleau who are experiencing backup problems, and Alex RoebuckMikael PeterssonPhil WilliamsGarsim, and  Evan Bronstein whose phone have experienced the worse case scenario -- a complete bricking.

Microsoft's update woes come not long after it finally solved its "phantom data" issues.  A couple weeks ago Microsoft revealed Yahoo! Mail to be the offending third-party app that was consuming inordinate amounts of data due to a software glitch.  Ultimately the end affect of that issue on users was minimal -- it killed some users’ batteries a bit faster.  By contrast, this issue seems far more severe, though it's still unclear exactly how many users are affected.

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RE: Bricking...
By JasonMick on 2/23/2011 9:05:51 AM , Rating: 5
Well, obviously yes...

Consider it my editorial opinion which I left out of the news article. :)

RE: Bricking...
By Flunk on 2/23/2011 9:09:47 AM , Rating: 5
Really? I thought this article was an editorial as it stands. It sets a very accusatory tone against Microsoft when it could just as easily be a design flaw with Samsung's phones (as they are the only ones effected).

A more neutral perspective would be appreciated, if this isn't an editorial.

RE: Bricking...
By JasonMick on 2/23/2011 9:24:12 AM , Rating: 4
Not at all. I'm actually a big fan of Windows Phone 7, and probably will end up buying one for my next handset (I currently have an Android), assuming the platform smooths out its rough edges.

My point in the article itself is that this is bad publicity for Microsoft. For better or worse it had to endure weeks of reports on the phantom data and now it's been hit with a seemingly worse issue.

At this point it's anybody's guess who is to blame and I didn't even start to try to speculate on this in the article.

That said, I do believe that Microsoft has a basic responsibility -- like any OS maker -- for the updates it puts out. Microsoft seems to be responding in a pretty aggressive way here, so at least it's acknowledging that responsibility. That's a good thing in my mind, despite the bad publicity that this incident will likely bring.

RE: Bricking...
By jvillaro on 2/23/2011 10:04:08 AM , Rating: 2
I actually thought the article was neutral. If I were one of the affected I would be really pissed. And the funny thing is that I'm expecting my LG Optimus 7 today... Does anybody know if these are affected or only Samsung units?

RE: Bricking...
By omnicronx on 2/23/2011 11:06:21 AM , Rating: 2
I've only seen reports of two Sammy phones, definately the Omnia 7 and perhaps the Focus.

Not that it matters for you if you have not received your phone yet, I think MS pulled the update for everyone so you should be ok.

RE: Bricking...
By omnicronx on 2/23/2011 11:03:13 AM , Rating: 2
My point in the article itself is that this is bad publicity for Microsoft.

Exactly, regardless of the outcome or whom is truly at fault, this is terrible publicity for a platform trying to gain traction.

though considering this only happened on specific samsung firmware (i.e certain firmwares were pretty much unaffected) still leads me to believe there is more at play here.

RE: Bricking...
By Kiffberet on 2/24/2011 8:40:49 AM , Rating: 1
Microsoft brick peoples phones, and still, somehow, Apple are slated in the very first post.

The anti-apple brigade need to take their blinkers off. Windows for mobiles is a big wet, sloppy, let down!

RE: Bricking...
By Kiffberet on 2/24/2011 8:51:18 AM , Rating: 1
Microsoft brick peoples phones, and still, somehow, Apple are slated in the very first post.

The anti-apple brigade need to take their blinkers off. Windows for mobiles is a big wet, sloppy, let down!

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