Windows Phone 7 platform was a pretty ambitious undertaking for Microsoft.
It represented a complete reboot for Microsoft's mobile efforts and
offered up perhaps the most innovative interface on the
market today. But it was not without problems.
Since launch, Windows Phone 7 shoppers have griped about missing features --
copy & paste, third party multi-tasking, etc. -- which are found in
competitors' phones. On Monday Microsoft began to roll out a
small update to prepare phones for these missing features.
However, the update has been rendering Samsung Omnia 7s inoperative and
unresponsive. After installing the patch, the handset attempts to reboot,
hanging on the step where it's supposed to connect to your PC. An endless
cycle of rebooting death ensues, leaving you the proud owner a new brick.
Attempting to hard reset doesn’t help and connecting to Windows Phone 7's PC
recovery suite yields a "Restoration Error". It appears that
owners should assume the worst, as Microsoft is advising that affected
the bricked unit for a new handset.
One user, Tom Granville writes,
"Basically, after plugging in my phone to receive the update, the process
gets as far as stage 6 of 10 where the phone goes through the reboot process
but the phone hangs on the ‘connect your phone to your PC’.
In a statement, a Microsoft spokesperson acknowledges that the company has
"identified a technical issue with the Windows Phone update process",
which it says affects a "small number of phones."
Microsoft adds, "In response to this emerging issue, we have temporarily
taken down the latest software update for Samsung phones in order to correct
the issue and as soon as possible will redistribute the update."
The company promises to bring back the update "as soon as possible".
Even if the handset didn't brick a particular user's phone, some users are
reporting that it caused issues with the phone's backup, which is set up to occur
when you connect it to your PC.
WinRumors collected a handful of other users who were voicing their
frustrations on Twitter. Those users include Will Cahill, Michel Angelo,
Frolleau who are experiencing backup problems, and Alex Roebuck, Mikael
Petersson, Phil Williams, Garsim, and
Bronstein whose phone have experienced the worse case scenario -- a
Microsoft's update woes come not long after it finally solved its "phantom
data" issues. A couple weeks ago Microsoft revealed
Yahoo! Mail to be the offending third-party app that was consuming
inordinate amounts of data due to a software glitch. Ultimately the end
affect of that issue on users was minimal -- it killed some users’ batteries a
bit faster. By contrast, this issue seems far more severe, though it's still
unclear exactly how many users are affected.
quote: My point in the article itself is that this is bad publicity for Microsoft.