Mobility has been hit with yet another class action lawsuit, the Courthouse News Service reports.
The lawsuit alleges that AT&T overstates the amount of data used by iPhone
and iPad customers each month, and also charges for phantom data.
The class says AT&T's billing system "is like a rigged gas tank that
charges for a full gallon when it pumps only nine-tenths of a gallon into your
Named plaintiff Patrick Hendricks claims that an independent consulting firm
that was hired by his counsel discovered these charge. During a two-month
study, the firm "found that AT&T systematically overstate web server
traffic by 7 percent to 14 percent, and in some instances by over 300 percent.
So, for example, if an iPhone user downloads a 50 KB website, AT&T's bill
would typically overstated the traffic as 53.5 KB (a 7 percent overcharge) to
as high as 150 KB (a 300 percent overcharge)."
On top of this overstatement of data consumption, Hendricks also claims that
AT&T charged for data that was never transferred. The same consulting firm
purchased an iPhone from an AT&T store and immediately disabled all push
notifications, location services, e-mail accounts, etc. Then, they let the
device sit untouched for 10 days. "During this 10-day period, AT&T
billed the test account for 35 data transactions totaling 2,292 KB of usage.
This is like the rigged gas pump charging you when you never even pulled your car
into the station," the lawsuit claims.
And while the class claims that these charges have only "a modest
effect" on individual customers' bills, "they have a huge effect on
AT&T's bottom line." With more than 92 million customers, AT&T
could potentially be falsely inflating its revenues if these charges are
AT&T is no stranger to class action lawsuits. According to Courthouse
News, previous cases have been brought against the carrier claiming it
charged for downloads customers never made, charged for services it didn't (or
couldn't) deliver, and promised that iPhones could send SMS and MMS, among