backtop


Print 30 comment(s) - last by overlandpark4m.. on Feb 5 at 9:52 PM


  (Source: Allvoices.com)
Lawsuit claims the carrier overstates data usage, charges for phantom data

AT&T Mobility has been hit with yet another class action lawsuit, the Courthouse News Service reports. The lawsuit alleges that AT&T overstates the amount of data used by iPhone and iPad customers each month, and also charges for phantom data.

The class says AT&T's billing system "is like a rigged gas tank that charges for a full gallon when it pumps only nine-tenths of a gallon into your car's tank." 

Named plaintiff Patrick Hendricks claims that an independent consulting firm that was hired by his counsel discovered these charge. During a two-month study, the firm "found that AT&T systematically overstate web server traffic by 7 percent to 14 percent, and in some instances by over 300 percent. So, for example, if an iPhone user downloads a 50 KB website, AT&T's bill would typically overstated the traffic as 53.5 KB (a 7 percent overcharge) to as high as 150 KB (a 300 percent overcharge)."

On top of this overstatement of data consumption, Hendricks also claims that AT&T charged for data that was never transferred. The same consulting firm purchased an iPhone from an AT&T store and immediately disabled all push notifications, location services, e-mail accounts, etc. Then, they let the device sit untouched for 10 days. "During this 10-day period, AT&T billed the test account for 35 data transactions totaling 2,292 KB of usage. This is like the rigged gas pump charging you when you never even pulled your car into the station," the lawsuit claims.

And while the class claims that these charges have only "a modest effect" on individual customers' bills, "they have a huge effect on AT&T's bottom line." With more than 92 million customers, AT&T could potentially be falsely inflating its revenues if these charges are legitimate.

AT&T is no stranger to class action lawsuits. According to Courthouse News, previous cases have been brought against the carrier claiming it charged for downloads customers never made, charged for services it didn't (or couldn't) deliver, and promised that iPhones could send SMS and MMS, among others.





Comments     Threshold


This article is over a month old, voting and posting comments is disabled

By Uncle on 2/1/2011 5:09:54 PM , Rating: 2
I'm sure it is easy to do, because the cable companies have just implemented Usage Based Billing, keeping track of each byte I get, making sure I don't go over my cap. They also use it with voip.


"Mac OS X is like living in a farmhouse in the country with no locks, and Windows is living in a house with bars on the windows in the bad part of town." -- Charlie Miller



Latest Headlines
Inspiron Laptops & 2-in-1 PCs
September 25, 2016, 9:00 AM
The Samsung Galaxy S7
September 14, 2016, 6:00 AM
Apple Watch 2 – Coming September 7th
September 3, 2016, 6:30 AM
Apple says “See you on the 7th.”
September 1, 2016, 6:30 AM



Most Popular Articles5 Cases for iPhone 7 and 7 iPhone Plus
September 18, 2016, 10:08 AM
Laptop or Tablet - Which Do You Prefer?
September 20, 2016, 6:32 AM
Update: Samsung Exchange Program Now in Progress
September 20, 2016, 5:30 AM
Smartphone Screen Protectors – What To Look For
September 21, 2016, 9:33 AM
Walmart may get "Robot Shopping Carts?"
September 17, 2016, 6:01 AM







botimage
Copyright 2016 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki